Everything about this hotel was above and beyond! Thanks for your note and gift for our honeymoon and room upgrade.

Stayed in March 2025

Lovely room, ideally located hotel conveniently connected through a back alley to the Bear Street walking area. Staff was friendly and extremely helpful. We couldn't ask for more.

Stayed in March 2025

The quilt cover on the bed. Wasn't soft bit thick for a quilt cover.

Everything was great. Staff, room, location walking distance for shopping and food.

Stayed in March 2025

Beautiful property. Very centrally located in Banff village. Really spacious and well equipped room. Staff were really helpful and friendly. Will definitely return.

Stayed in March 2025

Great location both to all Banff has to offer and more importantly the bus stop for the bus shuttle service to the Lake Louise and Sunshine was directly in front of the hotel. Really friendly and helpful staff. Had a lift suite that worked really well and sufficient kitchen facilities to make lunch and achy day to take to mountain. Would definitely staff here again

Stayed in February 2025

Location, nicely appointed room

Stayed in February 2025

Being on the first floor, we could hear street traffic in the early morning so difficult to sleep in.

Location, modern rooms, pristine and clean… access to amenities at the main lodge.

Stayed in February 2025

No on site restaurant but one just across the road at the sister hotel , so I really issue

Clean , smart and helpful staff

Stayed in January 2025

Double beds, our preference would have been queen beds

Large, renovated rooms with well equipped kitchenette. Fabulous location

Stayed in January 2025

Wish they had queen beds instead of double.

Newly renovated, well appointed, large rooms. Great location. Friendly staff

Stayed in January 2025

It was our 10 years anniversary so they upgraded us to their two story suite and offered us a wine bottle. Staff was really helpful and the location is perfect if you are looking to be in town without the noise of the main street.

Stayed in January 2025

I wish I was placed on a higher floor instead of the 1st floor. We had 2 rooms and only realized middle of our stay that my sons had a bathtub in their toilet while we had just a regular shower.

The rebate voucher given if you skipped changing linens/towels daily is a great idea/incentive for hotel guests. My family loved the free hot chocolate, coffee, tea in the lobby also. Plus there is a Nespresso machine in the room.

Stayed in January 2025

This property is right in the heart of Banff - it was incredible. So easy to get around on foot. The hotel is clearly well maintained and really beautiful. Special shout out to the staff (Giancolo at the front desk) for being extra helpful and really easy to work with.

Stayed in January 2025

The location of Peaks Hotel and Suites is fantastic. That, coupled with the underground parking, makes travelling to the hotel and checking in an absolute breeze. My wife and I stayed two nights and we enjoyed how, once you had parked in the underground parking, so much of the downtown is within walking distance so you can simply walk to great restaurants and breweries. We did get back in the truck and drive to see the Bow Falls, visit the Cave and Basin historical site, and to eat at the Waldhaus Restaurant, but each of these locations was a short 10-minute drive from the hotel and we were able to get back to our parking spot without issue. The beds were nice, comfortable, and the rooms were clean. The showers were very nice, the showerhead had a rain-style showerhead with a separate attachment for a higher pressure cleanse. The coffee was nice as well. This was our second time staying at Peaks and it has exceeded our expectations twice now.

Stayed in December 2024

Nothing

This was our 2nd visit to the hotel, we came back because of the comfort and location. Our room had a fabulous view of the mountains and was cozy and quiet. We arrived 4 hours early with the intention of just dropping off our bags but were allowed early check in as our room was ready for us. The airport shuttle bus to Calgary has a stop opposite in the sister hotel and everything else was a few minutes walk away. Would stay again and recommend to others.

Stayed in December 2024

Hotel Housekeepers are very loud everyday starts at 8am ( maybe this is the start of there shift) For three consecutive morning that we stayed, its always the same. We stayed at Rm. 317 and if you ever stay near those rooms you will gonna know and experience what I'm talking about. I didn't bother to come up this concern as I assumed that they orientated to be considerate and act professional at work. And I don't want to get them "on the spot" trouble. Well I guess for them, they just doing there job, I supposed. They walking around the hallways with there big carts banging outside walls, even chatting and laughing to each other, not taking consideration to other guest that wants to sleep in much longer late in A.M

Location of the hotel is perfect. Near the hospital, church, gas station, parks, shops and restaurants. We don’t even need to use our car to get along Banff Ave. The front desk staffs are very professional and helpful. They always greet us morning-to-evening with a smile. We really appreciated the underground parking as they have a safe & convenient access to free car wash, car charging, bike park and elevator way up to main floor.

Stayed in December 2024

There was no restaurant or anything, so it was kind of a bummer having to go across the street to access the gym or restaurant.

It was very stylish and clean. The staff and the other guests were all so polite and friendly. Our family definitely enjoyed our stay this weekend.

Stayed in November 2024

The hotel had a really strong smell in it that gave us headaches when we walked in. It took the whole first 24 hours to air it out, which was pretty uncomfortable.

The property was great, close to downtown and we walked everywhere!

Stayed in November 2024

Friendly staff who made everything nice and easy, was offered an upgrade from a junior suite with limited view to loft suite with mountain views and very glad took it - views from the balcony and bedroom were great. Room was clean, quiet, well equipped, modern and comfortable. Perfect location - everything was just a short stroll away and as it’s not on the Main Street you don’t get a tonne of noise from people passing by.

Stayed in November 2024

I liked everything about the property.

Quiet street, parking available, nice clean room, comfortable bed, very nice staff.

Stayed in September 2024

There is only one public washroom.

Location, atmosphere, and cleanliness. The complementary coffee and tea was a thrilling bonus.

Stayed in September 2024

The room is well equipped for you with a microwave, fridge, crockery, cutlery, etc but has no table or chairs for you to eat anything, they should remove some of the unnecessary storage units and replace with a table and four chairs, there would be space to do this in both room types we had.

The location was excellent with only a short walk into the centre of town. The hotel is modern and the rooms are well equipped. You have use of the sister hotel across the road which has a full restaurant where the meals are excellent (we had Breakfast and Dinner) and good value.

Stayed in September 2024

None!

I had an amazing stay at Peaks Hotel and Suites! The room was incredibly spacious, providing plenty of room to relax and unwind. The bathroom was spotless, large, and well-stocked with plenty of towels and amenities, which added a touch of luxury to the experience. Everything about the hotel exceeded my expectations, from the comfort to the cleanliness. Without a doubt, it's the best hotel I've ever stayed in. I highly recommend it to anyone looking for a comfortable and high-quality stay.

Stayed in October 2024

Only one small thing: pillows were very thick

Spacious and modern property, perfectly located within Banff

Stayed in October 2024