Some guests

Clean & convenient

Stayed in March 2025

Sadly property is aging

King suite is really comfy with separate TV room with couch. It is most comfy for me as I need to lie down watch tv

Stayed in March 2025

Coffee only luke warm in breakfast bar and unavailable in room at least one day. Food could have been better although staff courteous and helpful.

Stayed in January 2025

Maybe security so only people staying on a certain floor can access that floor.

Location - great to be near the Foothills Hospital. For others, across the street was public transit. Breakfast was basic but they did have it. The choices were yogurt, toast, sausage, muffin, fruit, waffle, and eggs. Lots of families in the pool. Room was clean and spacious… not fancy at all. Dennys and other eateries within walking distance. WiFi worked great.

Stayed in January 2025

Human Pb hair *on* bed cover. They could have seen it and lint rollered it and no one is the wiser. We chose not to be a bother (didn't report) and just removed it and inspected EVERYWHERE before we unpacked to make sure we don't need to get a new room (the reception staff next morning - different than the one who checked us in - told us next time just request the room change). Mattress in King room we stayed in was the very soft springy type, so your body detects all the metal springs all night. Shower head water pressure was really low and small stream. Free breakfast only available 6:30-9:30am (on weekends during our stay), small selections. It's not bad compared to some same level hotels on Macleod Trail I've stayed at before, and honestly I'd visit this place again for all the PROS; but if you are picky with any of the CONS listed above you should avoid this place.

Banff Trail Ctrain station right in front of hotel front door. Walking distance to stadium just behind. Easy to get to anywhere by car or transit. We didn't hear any train noise from the room we stayed at just behind the elevators on upper levels, and not big gaps below suite door to flooring, so we didn't hear any noise from the hallway late at night (for this alone I'd revisit). Front desk lady who checked us in was friendly and later called our room phone to make sure we have everything we need and is comfortable. This is a first for all my stay at similar level of hotels. Very much appreciated. There was a waffle machine at the breakfast place though as expected it's busy especially after kids started to show up. But still nice to see one there. The pool with a water slide by reception seems busy with families with kids and they seemed to be having a blast. Despite the hair situation, the room is nice and clean, washroom looks revamped in recent years with nice large mirror with embedded LED around. TV was functional, 2 extra charging ports and 2 USB ports on one night stand.

Stayed in January 2025

They have a strange policy that you have to sign, regarding "stained' linen and towels. If you stained it, you can be charged up to $300. We never did stained linen or towels, but still this was the first time I've encountered this.

Staff is nice, hotel is a bit run down with some of renovations being done (not in the best way). Pool was nice, but smaller than expected. Mattresses and pillows are comfortable. Breakfast is really good.

Stayed in January 2025

We were very satisfied.

It was a perfect location for us and the price was fair. It was very clean. Nice customer service.

Stayed in January 2025

It needs Reno’s

Location

Stayed in January 2025

The slide wasn’t working or they didn’t tell you how to use it.the room was a bit run down with peeling paint and some stains

That it had a pool and breakfast

Stayed in January 2025

Breakfast

Stayed in December 2024

Very difficult to check in. Their system would only allow my credit card to swipe and even though my credit card worked previously in the day would not work for them on their old computer. Had to use my debit card instead, which then they charge a mandatory $21 nonrefundable fee. How about update your computer system?

Location

Stayed in January 2025

Elevator sounded like it needed repairs.

Location is good. Breakfast was tasty. Bed was comfy.

Stayed in January 2025

Did not restock room with towels or coffee supplies

Easy to find front desk was friendly

Stayed in December 2024

Elevator made noises. Breakfast had limited options for healthy food. Scrambled eggs had so much salt that they were inedible.

Good value for the price. Fairly good location. Very friendly staff. Breakfast included was great.

Stayed in September 2024

Elevator needed repairs. The upstairs roof was leaking but was attended to right away. Breakfast could have used more healthy options, scrambled eggs were salty and unedible.

Room was good value for money. Staff was accommodating and booked us on short notice. Nice to have breakfast included.

Stayed in September 2024

Elevator needed repairs. Breakfast was included but the scrambled eggs were very salty and there were limited healthy options.

Room was pretty good for the price available. Breakfast included was nice to have. Friendly staff that were very accommodating.

Stayed in October 2024

Being yelled at by staff when I called to ask why my room had not been attended to, coffee refilled etc

Rooms was spacious and clean.

Stayed in September 2024

Hortel was hard to find particularly because lights on sign were turned off although it was very dark. Staff was not friendly, did not even apologize about staff. Reception was chatting with housekeeper when we cam tp check out but then found work he need ed to do before he could check us out.

Room was clean location was good for us.

Stayed in August 2024

Introduce, things like potato chips or pudding as part of breakfast

The ambience in the neighbourhood

Stayed in September 2024

Unfortunately, the hotel’s facilities are in desperate need of updates. The room felt very dated, with sheets that were so worn from washing that they had holes in them. The mattress was old and sagged in the middle, making it difficult to get a comfortable night’s sleep. The pillows were flat and lumpy, offering little support. The shower had brown and black stains on the floor, which was off-putting. Additionally, the air in the room was stale, giving the impression that it may have been a smoking room in the past, although this is just an assumption. The pool and hot tub were equally disappointing. The hot tub was only lukewarm, and the jets barely worked, which made for a less-than-relaxing experience. We also paid extra to have breakfast included, but the experience was far from pleasant. The breakfast area was so overcrowded that finding a seat was nearly impossible, and the food didn’t look appealing at all, so we ended up skipping it. For the price, especially during a busy weekend, we expected a much higher standard. The outdated facilities and lack of comfort really impacted our stay.

The staff were extremely friendly and attentive, making every effort to assist us during our stay. The rooms were reasonably clean, and it was clear that the housekeeping staff did their best with what they had.

Stayed in September 2024

Noisy neighbor

Helpful staff

Stayed in August 2024

Hot tub could have been working. Basically a family sized smaller pool great value for a family with kids

Wonderful helpful friendly staff. Room was much better than expected good breakfast. Would stay again

Stayed in August 2024

More option for breakfast. Sausage patties are too salty

Stayed in August 2024

Our room needed towel bars and paint bubbling spots repaired. It smelled a bit smoky.

Good location. Friendly staff

Stayed in August 2024