I paid my room in advance, and at the hotel, I was double charged for it. Still, the day no employee or staff reached to me or give me any response other than acknowledge the double charge and said they going to talk with the manager. After a lot of calls and messages after and still nothing. The worst customer service ever! If nothing happens during your stay, you will be good, but otherwise, good luck. You might never get any response or help.

The hotel has a great location and, on other occasions, has been a good stay.

Stayed in June 2023

The room was dirty, and appeared uncleaned. There were doors that connected to other people's rooms and seemed insecure. The carpets were stained heavily, and the hallways smelt heavily of weed. The pool was also very dirty and unusable. We checked out early and barely slept.

Stayed in June 2023

Outside our room window we were constantly being looked at by homeless people. There was no privacy. The hotel is not in a desirable location and the price is not worth it to stay here. Having two very young children we felt very unsafe. I really wish we had a room facing the courtyard instead of where it was. There was no luggage carts when we were checking in. We had to make a few trips up and down with our small children. When asked to get one from staff, she said she didn’t know where they went, and we’re missing. Hotel also did not offer breakfast, considering the price we paid, we thought it could have at least had breakfast. Key cards for the rooms were constantly not working. We had to keep going back to the front desk to get it reset, they told us it was because of our phones being too close to the key card. Shower handle in our room was broken and would not work properly. Had to constantly use the shower with either cold water or hot water. Nothing in between. Also not enough towels in the room. Asked for more, she said they would send to our room, never did. Had to go downstairs again and ask for them. Finally got them.

I enjoyed the room, beds were comfy, room was clean. The pool was nice but could be a bit warmer.

Stayed in June 2023

restaurant was overpriced and more like pub food

great bed, location of hotel, size of the room

Stayed in June 2023

Nothing

Location. Cleanliness. Friendly staff. Amenities. Pool was great

Stayed in April 2023

Nothing

Everything. Plus the pool was a bonus

Stayed in May 2023

Location was not great, not great Neighborhood, no direction available from parking to rooms, staff not friendly at all

Nothing 😡

Stayed in May 2023

My room smelled like smoke when I first got there but I don't suppose you can control that. I had to ask to have my room cleaned on day 4... I would hesitate to stay at the Radisson...again not because of the hotel itself but because of the location in downtown Sudbury. Sudbury has really gone downhilll since I last visited. It was scary to leave the hotel at night...and there were a lot of drug addicts hanging around out front of the hotel by the smoking area. More cameras would be appreciated in the car parking lot.

The staff were excellent. They were very nice to a visitor I had who also came from out of town. The pool was okay....could have been a bit cleaner. Loved the way I was treated by staff. Both cleaning staff very friendly and front counter staff....exceptional. The front lobby was very clean and smelled wonderful. Having lemon water and coffee at the front desk was really nice to have. Constantly went for that ice water with lemon.

Stayed in May 2023

I wish they have more outlet for changing near the bed

I like that they have a good service and they have complete amenities and the staff are helpful

Stayed in May 2023

All good

Easy check in nice room all good

Stayed in May 2023

It's great! The staff are fantastic. I like the feeling of "family" there. The rooms are always clean and the bed is amazing! Aside from that, I was able to access the gym every day, get my work out and the pool is right there. What else you do want? Amazing stay!

Stayed in May 2023

Very comfortable and the pool was lovely in the evening to chill out YouTube WorldWideDave

Stayed in May 2023

not clean a lot of noise

mattresses

Stayed in May 2023

needs major cleaning and updating

friendly and helpful staff!

Stayed in May 2023

Clean rooms in downtown Sudbury. The pool was so nice and warm!

Stayed in April 2023

The room had a funny smell, and the bath tub had clumps of hair in it which also caused it to not drain while taking a shower, even after I tried to clean it out. But overall for the price it was a great accomodation! Would recommend and return.

The room was comfortable, the staff were very pleasant and friendly. We liked that our room had direct access to the courtyard to walk our dog, especially considering the downtown location. The parking was partially fenced in. The pool was large and always warm temperatures.

Stayed in April 2023

There was a long hair stuck to the bathroom ceiling dangling down. Additionally, was moved to a room with two double beds because the front desk advised that the room I had booked “had a smell”. Overall cleanliness could be better at this hotel

Stayed in April 2023

The lady at the front desk was great help when we needed a room last minute.

Stayed in April 2023

Loc

Stayed in April 2023

no wheelchair access directly to the mall

The staff were extremely friendly and helpful

Stayed in April 2023

Everything

everything

Stayed in April 2023

At this time no complaints

Location, very good price. Staff was very nice and friendly.

Stayed in April 2023

The neighborhood

That it was attached to a mall And you didn’t have to go outside to get to it.

Stayed in April 2023

nothing

everything

Stayed in April 2023

The beds were very uncomfortable. Mattresses are old and lumpy. There was a lot of children staying on our floor and they ran up and down the hallways till midnight. The noise of it was very irritating and we couldn’t sleep. The bathroom shower still had hair on the tub surround and soap scum from previous guests on the wall of the shower. That was a huge turnoff, and I found it disgusting when my hand touched it. We don’t have a ton of opportunity to get away from home for a nice date weekend. So when we do we hope where we sleep will be the best and most memorable part of it. Your facility unfortunately did not measure up for us. it’s sad as there is wonderful potential. new mattresses and let your cleaning staff do their job properly. 15 mins is not long enough enough to clean a room.

It was a good location.

Stayed in April 2023