so me and a friend (separate rooms) had issues with our stay. Plus we were woken up a few times with parties. the next morning we were told the general manager sleeps in the hotel and he wouldn't be down til 9. so we got breakfast and went back at 9. the front clerk called him. and he refused to come down to deal with our issues. for real?! you sleep in the hotel and you're up but won't deal with your nasty dirty rooms (I found hair in my bath tub and hair elastic beside my bed) . way to go radisson! I'll make sure my friends avoid you.

Nothing really. A place to sleep

Stayed in October 2022

The room smelled moldy and had very little ventilation. The corridors were dimly lit. The room door, although it did lock, had a gap along the door jamb. The breakfast selection was limited and the hot items were lukewarm.

The staff were friendly and tried their best

Stayed in October 2022

Advertised that there was a restaurant and bar, but was not open. Rooms were not very clean. The heat exchange fan, kept me up all not it was very loud, sounded like a ' wind sorm'! There were not enough towels! One glass in the bathroom! Only two coffee cups, there were three of us! There were no plastic drinks cups in the room at all! Not happy with our stay at all!

Stayed in October 2022

Some odors, like stale. Maybe the carpets need a good clean.

The pool was awesome. Not to hot and not to cold. Breakfast was great too. Different each day.

Stayed in October 2022

I paid for my room through booking but wasn’t allowed to pay for the security deposit. Get with the times and allow debit or cash for security deposits. Every hotel I’ve stayed at accepts it. Why doesn’t this one? Absolutely ridiculous! The blonde lady there was very rude and unapologetic, unprofessional and lacked compassion. Her tone and demeanour were cold.

Stayed in October 2022

We soon found out that both sinks in the bathroom were totally plugged. Disgusting. After brushing your teeth it took a long while for the water to go out so you could wash your face. Also the toilet seat was loose. I called front desk the first evening and we agreed it would be fixed next day while we were out. When we returned nothing had been done. We requested a different room and one was provided.

We didn’t stay for the continental breakfast because we expected to eat at their restaurant. However when we got there we were told the restaurant was closed except for the buffet breakfast. We specifically chose the hotel for the restaurant. After travelling for 7 hours we didn’t want to have to go elsewhere for dinner.

Stayed in October 2022

This is an old hotel which needs major renovations. Cleaning is superficial and the hallway carpet was dirty and needed vacuuming. The staff at the front desk ignored me when I arrived, one person was explaining something to another (computer problem). I would have expected something like: we will be with you in a minute. They charged me for the full amount of my stay plus a $100 deposit. This was not an autorisation but an actual transaction which had to be cancelled on departure.

Staff for breakfast was helpful.

Stayed in October 2022

The hotel is outdated and needs some renovations especially in the common area and lobby. Rooms are specious and okay but look very old.

Stayed in October 2022

breakfast was poor

Stayed in October 2022

the room and the entire corridor smells mouldy. my allergy was triggered around mid night

staff very friendly and helpful

Stayed in October 2022

The breakfast, was basic, food was cold, very little choice. Locating entrance to hotel was difficult, got lost very easily with streets.

Stayed in October 2022

poor location; lots of homeless people in the area; didn’t feel secure

room was very clean and professional

Stayed in September 2022

n/a

accessible cleanness

Stayed in October 2022

Parking lot was full and was given a key card for an alternative gated/secure lot but don't check out before you pull out...wouldn't lift the gate and had to call for assistance. Finally, we were allowed out. Wish we were advised prior.🤦

Great, accommodating staff, very friendly. Clean and spacious room and bed was wonderful 👍 Great night sleep.

Stayed in September 2022

everything was great

it was well kept and clean

Stayed in September 2022

I greatly appreciated the swimming pool!

Stayed in September 2022

limited parking

nice location, comfortable room, with pool, quality breakfast

Stayed in August 2022

The breakfast eggs/omelets.

Most excellent front end staff, easy access for mobility issues. They accommodated all of our requests; placing us exactly where we needed to be, close to elevators, lobby, pool. Ramp to the restaurant and, there is a mall attached. Who knew?

Stayed in September 2022

We arrived later at night and walked downtown. We were asked for money by several young people, apparently camping on the street. I did not feel threatened, just irritated!

We had a single queen bed in a large room, which allowed us both to stretch out after driving all day. Also, the pool was lovely. It is very large, the water was comfortably warm and I had it to myself for exercise in the morning. It was very well maintained also.

Stayed in September 2022

The only thing that was very discouraging was that we were quoted $355.77 or $177.85 for each room and we got charged $277.85 for each room. I now have to go back and see if we can get this rectified.

Staff were great and all and all until I received my bill, I would have given the hotel a much better review. The receptionist gave us rooms adjacent to each other and that was great. I so appreciated being able to park outside of the hotel entrance and not in the mall parkade. The girl in Pestos for breakfast in the morning was so lovely and very accomodating.

Stayed in September 2022

It is an old facility and need renovation

Stayed in September 2022

First, when we arrived at the hotel, the check-in process took 30mins plus. During check-in, we were told that all the rooms have been booked, even though booking.com still showed rooms available on the same day. Second, we were given a room in the basement and a room at the street level with window facing the street. Third, the room amenities are so outdated and wore out. our room didn’t even have a hairdryer. Fourth, the street level room is right next to the lobby elevators, and the door is not sound-proved at all. we were waken around 7am in the morning because of all the noise. To sum up, we were not being treated fairly. We were given terrible rooms in a terrible hotel that were not matched with our booking. We can’t decline these two rooms at the time because hotel already charged us booking fees and it is not refundable.

nothing that I can think of.

Stayed in September 2022

Bed, Location, City

Pool, Room

Stayed in September 2022

clean

Stayed in September 2022

updated furnishings. tea / coffee in lobby .. breakfast was nice

Stayed in September 2022