Room was freezing upon entry...a/c was on in winter! Pool had gigantic hairball floating around in it. Shifty people hanging out in parking lot.

Staff was friendly, bed comfy.

Stayed in March 2024

Many loud groups in middle of night. Restaurant staff very nice but poorly trained. Bed and heat control uncomfortable.

Convenient location.

Stayed in March 2024

Restaurant in the hotel was extremely short staff. Breakfast was just ok

Friendly helpful staff .

Stayed in March 2024

All

Stayed in March 2024

Very dirty. Bed.

Location

Stayed in March 2024

Breakfast was not appetizing. Expected more varieties especially waffles

Clean and easy access

Stayed in March 2024

It’s a very big place which makes it easy to get a bit lost sometimes lol.

Very polite and friendly staff, property is clean.

Stayed in December 2023

Our heater was broken, and they didn't have the parts to fix it. We had to crank it to 30 for it to kick in. 25$ a night for pets is ridiculous considering the cost of my 4 night stay. 440 for 4 nights plus another 100$... I stay at the Radisson often, and the reason I got was that there was a policy change that I couldn't locate anywhere... As there isn't any seating in the rooms, guests have to sit on the beds, which makes for very lopsided mattresses. Only 1 half is usable. If you have any sort of back pain, this is an avoid. Toilet seat is broken. Dirt hair and other debris wasnt cleaned from behind furniture. Electrical plug-ins don't retain what you connect.

Full service breakfast, pool, and availability of extras like blankets, coffee, etc. were nice.

Stayed in March 2024

Pool had slimey feeling on bottom was somewhat cloudy and surprised by not being told 100 dollar security deposit upon arrival

Very clean nice location the food beverage manager was great very polite approachable food large portions great value for the money Staff very attentive, polite ,freindly

Stayed in March 2024

If I could rate ZERO stars, I would. I notified the hotel that I would be arriving late and when i arrived the concierge claimed we were a “no show” so by default he had to charge us for another room. I explained to him that I had previously contacted the hotel to let them know that we would be arriving around 1am, the representative failed to respond back (4 hours) When I was questioning the charge and asking for more information the concierge quickly dismissed me and shrugged it off saying there is nothing he can do. After a couple of calls I have been reimbursed. The employees looked sad just the city. And clearly looked like they don’t want to be there. There’s some other things that I’m not going to write here. All this left a bad taste in my mouth. I’ll never come back.

The only thing we liked is that our room was on the 1st floor. We also liked the employee at the breakfast restaurant called Seree, nice individual (probably the only one).

Stayed in February 2024

1 rst room heat didn't work well at all , it was very noisy had co call noise complaint . Hotbtub wasn't in service . Took long time to get noise complaint dealt with

2nd room was nice roomy , bigger beds for bigger people , when complained about 1rsr room staff helped us to get in a good room... also once made noise complaint staff was nice, breakfast was good

Stayed in February 2024

We found bed bugs from sofa in one of the rooms which caused us serious inconvenience.

Only location

Stayed in February 2024

Room wasn't clean on arrival, loud environment when trying to sleep and when checking out management sent a cleaner to go check if the room was clean while I stood at the desk waiting for her to return

They were reasonable with check in time and the pool was okay

Stayed in February 2024

Room didn’t have opening windows and had a smell covered by AC, mattress a little hard.

Location & free parking & decent breakfast

Stayed in February 2024

1. The primary room was freezing cold. 2. Second room, the mattress was caved in on the left side. Did not sleep. 3. The food and service at the Presto restaurant was awful.. cold food...had to ask 3 times to get a beer. 4. The doors in the room were falling apart... Never again...the power of 10 When I told the checkout girl, all we got was 20 dollars off....

Nothing

Stayed in February 2024

I was pretty happy with my accommodations. No complaints.

The pool was nice. the room was great ;I like the fact that the fridge and microwave were tucked away in the cabinet. Location is great as there is Tim's, LCBO and shopping within walking distance. The hotel was not very big which was great as you won't get lost and the ample covered parking in the mall parking lot.

Stayed in February 2024

The breakfast could be better

Great location and lots of parking

Stayed in February 2024

Need a credit card to book

There was a pool beds were comfortable

Stayed in February 2024

Toilet leaked and ran and the restaurant was not busy and took more than an hour for food

The pool and the fact that we had a room with a balcony

Stayed in February 2024

Had to change the room because my room was not clean. Couldn't get to sleep because of noise from hallway: a group of other guests moved chairs into a hallway and they've been chatting and laughing loudly (from 10pm till 1am!). Had to make multiple requests for the staff to address the issues, didn't help. Three area in three hallway in front of the elevator can't be used for group gatherings.

The pool, breakfast

Stayed in January 2024

Comfortable room

Stayed in January 2024

All like

Stayed in January 2024

pool was not usable during our stay. they offered passes to the local YMCA which was okay but it was snowing and to have to drive extra with kids in tow was not so pleasant, a small discount would have been more appreciated. also the parking lot is small considering the size of the hotel, a couple times we had to drive around and wait for a spot.

location was great. easy to get to, great attached to mall

Stayed in December 2023

The key card resets, and I had to ask for key card to be set after I returned from being away for the day. No extra outlets available for charging of phones.

Registration was quick and easy. Room is clean, and warm when arrived. Breakfast available in the morning.

Stayed in January 2024

Outdated, carpets need cleaning, heater was loud in room

Large pool, amenities nearby, restaurant on site

Stayed in January 2024