425 Banff Avenue, T1L 1B6 Banff, Canada
#46 of 50 hotels in Banff
Guests' ChoiceBased on 1097 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.6
Staff
8.5
Value for money
7.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 5, 2024
Bruce
AustraliaSmall - nowhere to sit and eat.
Bath, good location
Stayed in June 2024
Reviewed: June 4, 2024
Kimberley
CanadaPlace was centrally located to city centre. Staff was pleasant and very helpful especially when recommending sites, etc.
Stayed in June 2024
Reviewed: June 4, 2024
Susan
United StatesThe most glaring thing was the hallway, which was very dated and just not pleasant at all. The room itself, while very clean had a very cold, and sparse decor. But the main thing is the hallway. My adult kids said it looked like a scene out of the haunted mansion.
The room was very clean. Carpet was a commercial grade and also very clean. Towels were fluffy.
Stayed in May 2024
Reviewed: June 4, 2024
Colin
New ZealandLocation was fine, but heat in room was difficult to manage. Service tech had to turn off the built in heater as even though it was in the off position it still generated heat. Room service staff were exceptional and front of house team were excellent.
Stayed in June 2024
Reviewed: June 4, 2024
Nelson
AustraliaDidn’t stay long enough.
Location, top floor room, great breakfast next door, great staff.
Stayed in June 2024
Reviewed: June 2, 2024
Winnie
Canadaunderground parking the height so low
Stayed in May 2024
Reviewed: June 1, 2024
Tracey
AustraliaVery well located with complimentary parking. Generous size room with a balcony and fabulous views of the mountains.
Stayed in May 2024
Reviewed: May 30, 2024
Patricia
AustraliaGreat location and very clean, everything we needed.
Stayed in May 2024
Reviewed: May 27, 2024
Marlys
United StatesParking
Good
Stayed in May 2024
Reviewed: May 21, 2024
Ashley
United KingdomKey card didn't work for room first attempt and never worked for the hot tub room
Location is great. Room had comfortable bed
Stayed in May 2024
Reviewed: May 21, 2024
Mervi
CanadaThe bed had a groove in it that I kept falling into - the bed needs a new mattress, but it was still a pretty good sleep.
The room was to the back and very quiet especially in the middle of the week - we could hear other people in the hallway during the weekend, but the room was still quiet to sleep in so it didn't get noisy. There was a lot of room in the underground parkade, which a lot of guests didn't seem to know about. The staff were very friendly, the maintenance guy had to come in a couple of times and was helpful and nice to talk to.
Stayed in April 2024
Reviewed: May 20, 2024
Trin
ThailandThe key card is not available for 1st floor door. And it is not work 2 times for the room.
The room is very clean. Location is good that is outside from downtown, so it is not loud and crowded.
Stayed in May 2024
Reviewed: May 16, 2024
Denis
IrelandHaving to check in at a different property.
Location and parking were quite good. Rooms were spotless clean.
Stayed in May 2024
Reviewed: May 15, 2024
Larry
CanadaThe room was fine, except that it was very warm. We had to run the air conditioning all night to keep it cool. Unfortuneately that made it goo cool. There was no way to find a happy medium.
The staff we very friendly and helpful.
Stayed in May 2024
Reviewed: May 12, 2024
Craig
AustraliaBig rooms.
Stayed in May 2024
Reviewed: May 11, 2024
John
CanadaClose proximity to downtown and bus depot. Easy walking distance to many sites.
Stayed in May 2024
Reviewed: May 5, 2024
Chu
CanadaI sent an email to the hotel regarding our booking inquiry, and the hotel took a month to respond. Overall, the time for the hotel to respond to our booking inquiry was unexpectedly long.
The beds were clean and comfortable, and the room had lots of space. The room in general was amazing. No problems. The view from the balcony was wonderful, and I could see plenty of mountains. The showers were clean, running water. The hotel was good, the staff were professional. The distance from the hotel to downtown and other stores and restaurants was amazing. The parking was convenient, and there was lots of space.
Stayed in May 2024
Reviewed: April 25, 2024
Louella
CanadaI would have liked a table and chairs in the room because we ate take out orders in the room! There were people partying /street noise till about 3 in the morning outside our room - which faced the street. It just happened to be a Friday night!
The beds /bedding/pillows were very comfortable! I really like the shampoos and soaps - very good quality! Windows could open for fresh air!
Stayed in April 2024
Reviewed: April 22, 2024
Kim
CanadaThe check in was next door. Not a huge issue, just didn’t know until I got there
The room was spacious, the bed comfortable, and good sound proofing
Stayed in March 2024
Reviewed: April 19, 2024
Michelle
AustraliaNo view. We originally booked with a view at Mt Irwin’s but they stuffed up our booking without any offer to help with a solution, and we booked red carpet inn next door at last minute
Right near the stops for local and ski shuttle, comfortable bed, super helpful staff especially Gabi
Stayed in April 2024
Reviewed: April 18, 2024
Thuy
Vietnam2 queen bed. Due to solo travel no need
Need the pandle
Stayed in April 2024
Reviewed: April 13, 2024
Ya
CanadaGood price good staff good location
Stayed in April 2024
Reviewed: April 10, 2024
Nevione
Canadanoise from other guests in passageways and rooms , sometimes at 3.00 am
location and cost
Stayed in April 2024
Reviewed: April 10, 2024
Fan
Canadano tooth brush and toothpaste
Stayed in April 2024
Reviewed: April 8, 2024
Nicholas
CanadaHot tub was very foamy and dirty
Large bright rooms, mountain views, convenient location next to bus stop, and walking distance to town
Stayed in April 2024
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