Found stray hairs around room Rooms with microwave crammed and poorly designed Loved location, decor and friendly staff. Wonderful amenities rain or shine

Stayed in March 2025

Hotel was good, ac didn't work and lot of noise in corridors at night.

Stayed in March 2025

I love how close it is to the Falls and to Clifton Hills. Also, love the fact that you don’t have to leave the hotel for anything if you don’t want to.

Stayed in March 2025

Food, the open buffet was not what i expected

Location and stuff

Stayed in March 2025

I was charged more than supposed to be in my bill. In the self parking it’s not only $45 plus tax. They have hidden fees for SP for $3.67 each day. Just make sure you to check the charges before going to check out. I even got charged for $121 for extra person even though I put how many people are staying in the hotel. Our ventilator in the bathroom does not work at all.

Location and clean room

Stayed in March 2025

We like everything, we will be back

It's right in the center of the main amenities

Stayed in March 2025

I would give my experience a 10 if the neighbor beside wasn’t too loud in talking and babies crying. We can hear everything on the other unit. Also, elevator can be full at check out, we decided to use the stairs since we were only on 4th floor, but i feel bad for people in the higher floors.

Easy check in and out. Friendly reception staff - Adrian. Clean and comfortable bed. Having access to stores, casino and cafe is incredible especially for winter time.

Stayed in March 2025

Our room could have been cleaner. It looked clean and was well decorated upon arrival but when I went to have bath, mold came out of the jets and we had to refill the tub. There was also tons of dust on the vents and in the crack near the door. Personally, I want the bathroom and bed to be 100% clean before use. Our bed sheets also had a red stain on them so we ended up taking them off the beds and just using the top cover

The service from the staff was phenomenal, Jack was extremely attentive to our experience. The location is great and the view was amazing

Stayed in February 2025

The great view to the Falls

Stayed in March 2025

Hidden charges

Room was clean and tidy

Stayed in February 2025

I didn’t like the access from the parking garage and the maze to get everywhere. Also the parking costs are way too high for a paying hotel guest. Was not expecting that.

We loved the location. The room was roomy and comfortable.

Stayed in March 2025

The beds were not so comfortable and the coffee table is under TV. It was better if there was a separate place for it.

Location was great especially in Winter. It has access to Casino, Waterpark, arcade, and some good restaurants. We booked a falls view room and enjoy watching the falls inside our cozy room.

Stayed in March 2025

The connections between each hotel and waterpark to the parking too

I like the location and the facilities

Stayed in March 2025

Only one Elevator for all guests in the Hotel. The Hotel was fully booked, due to a conference, so there were very long waits for elevator trips up to rooms and then down to lobby. Often, the elevator was completely full and guests had to wait for the next (which was full), then the next and the next. This part of the stay was not acceptable.

Room was clean, staff were friendly and helpful. Buffet Breakfast was fantastic.

Stayed in January 2025

Nothing

Quiet, clean, friendly staff

Stayed in February 2025

- I and my wife and my kid , total 3 people and we stay there 2 day & 2 night but we only received 1 bottle of water in my room. - No beverage - no kettle ( we need boil some hot water for baby using) ,,,,,,,,,,,,,,,,,,,,,

No apply

Stayed in February 2025

I didn’t like the sauna could be booked only once a day and only for half an hour. I like to spend a long time in sauna and steam. And I expect that when staying in the hotel. Breakfast in the restaurant was not good. The food was cold. They can do better.

The location is good, the falls view is amazing. Clean and good room, staff is friendly.

Stayed in February 2025

Location was great. We were able to walk everywhere we wanted to go. Only the Butterfly Conservatory that we had to drive to. The room was clean and comfortable with a wonderful view.

Stayed in February 2025

NA

Location

Stayed in February 2025

Lack of food choices during our low season stay

Lovely room, with a spectacular view. Exactly how we expected it to be.

Stayed in February 2025

Very difficult to find your way around the complex, being very widely spread and over several levels.

View was fabulous. Minor irritations - VERY complicated internal design. Guests should be given a map showing where everything is, including floor levels. The whole complex was a maze! In the room, toilet was too low, sofa extremely uncomfortable and the fire effect heater gave out no heat whatsoever. Staff were fabulous, especially Rosie and Aki in the buffet, who specially made me pancakes for breakfast. The rest of the staff were very friendly and helpful.

Stayed in February 2025

The breakfast buffet, it could have been better.

Good view and accommodating staff.

Stayed in February 2025

Rate was quite high considering that it was low season. Whatever you do, don’t get room service here. They mistook our order for breakfast and brought the wrong items. Upon scanning the QR code in the room the website will show outdated menu options that are no longer being offered. Room service will not inform you if this and just gives you what they have (we ordered 1x french toast and 1x pancakes, but they they provided 2x pancakes) breakfast order without communicating the changes/issue with us. We had to call them to report our incorrect deliver, only for them to inform us the french toast wasnt available. After a discussion and insisting they finally offered a solution and whipped out the french toast. On top of that, the roomservice is brought in ghetto throw away cups for drinks and paperbag box for food with wooden cutlery. A hotel of this stature and this price point should consider purchasing trolleys and trays for their roomservice and real plates and cutlery. We paid a wopping 94 cad for the most mediocre microwaved pancakes i ever had through room service breakfast. So overall, I was quite disappointed with the value for money for the hotel as a whole.

Location is next level and the room was spacious and comfortable.

Stayed in January 2025

I was shocked at the price if valet parking. It cost $65 plus taxes and it came out to $97 for one night. Next time an Airbnb might be a better option. We ordered in room breakfast and it came in boxes with the wooden utensils.

I like the Sheridan we have stayed there quite a few times.

Stayed in January 2025