Really good room, spacious (two bedrooms) and clean. The only thing we'd have liked is some crockery and cutlery, bearing in mind there was microwave and worktop. But otherwise, a great room for families.

Stayed in April 2025

Everything was good overall. Just a couple minor things : our room could’ve had used some towel hooks, perhaps on the back of the bathroom door?, as there was no place to hang towels after showering. Also, we felt that our room could’ve used more lighting . It felt a bit dark, especially upon entering the room.

Stayed in March 2025

Communication via booking.com was poor. I emailed many times and no response from hotel. They also took a deposit twice which meant my bank put a hold on card as this was unexpected. I think sauna was broken- didn't use in the 6 days as it didn't heat up.

Bedroom was beautiful- really clean and comfy. Coffee machine was excellent and bathroom great. Cleaning staff was lovely and polite- always offering to provide more towells/ coffee etc. Steam room was great! Hot tub was also good just not powerfull. Lots of places to eat near by and easy to catch bus to resorts and airport. Italian restaurant downstairs but we didn't there. Would definitely stay again - ticks all the boxes for a great stay!

Stayed in March 2025

We booked this last minute to stay the night and it was within walking distance from the town, it was modern, cosy and very clean. We really enjoyed our stay.

Stayed in March 2025

For the loft room we didn’t realize it was extra for people over two which we were surprised to pay extra when we got there

Nice location

Stayed in March 2025

I was in a junior suite which had a fridge and coffee machine, but no glasses, plates or cutlery. Being coeliac I need selective food. I was not able to even pour myself a drink or have some in-room dinning - the restaurant at tge inn is not attached to the inn so all they could give was a couple of paper cups and some plastic cutlery- which they did kindly do.

The room I stayed in was very roomy, clean and comfortable.

Stayed in March 2025

Restaurant not open until 5pm

Clean, quiet, good staff

Stayed in March 2025

The location, room and facilities were all good. The room was spacious. My only complaint is it was pricey for a middle of the road hotel, and the pillows were all too firm and puffy for me.

Stayed in March 2025

Nothing

Very clean and cozy ambience

Stayed in March 2025

Cost to park in the hotel, hot tub too small.

Great location, free ski bus next door, hot tub in hotel, good size room, clean, staff could give us good information when asked about parking options or ski bus times.

Stayed in March 2025

Spa dressing rooms were at the back of the spa, not the front, so you had to walk through the spa to get there

Rooms were comfortable and clean, staff were friendly Spa was a nice touch, and they allowed us to shower there after check-out to freshen up before our flight

Stayed in March 2025

Microwave is missing in the room. We bought one at Canadian Tire near the Calgary airport and dropped it at the re-use centre at the end of our stay.

We stayed 6 nights for a ski vacation. Had a large corner room with table and chairs. Newly renovated bathroom. Staff at front desk are amazing. We knew that parking was $20 per night for the locked underground garage which is convenient when you don't want to look for street parking every day. Ski bus stop is next door. If you don't have a car, you can lock your skis in the garage. Walking to downtown takes you 15 minutes.

Stayed in February 2025

Room could have microwave but all good for the price.

Very good location to walk to down town and take the shuttle bus on the corner of the street to get to lake louise and Sunshine

Stayed in February 2025

Had to request a room change within hours of checking in as room (117) was very close to kitchens and restaurant and the constant noise from both locations was unacceptable 2nd room (215) was quieter but electrics tripped so TV, coffee maker and fridge stopped working, was sorted out pretty quickly though.

Nice clean rooms, comfortable beds, Fridge and coffee making facilities provided in room Beautiful location and scenery.

Stayed in February 2025

The bed was a little uncomfortable and the heater in the bedroom had a very loud intermittent hum/rattle which made it hard to sleep well.

Location was great, courteous staff and very clean.

Stayed in February 2025

Ground floor and corner room meant it was a little noisy from outside or reception area at times, but it never lasted long and no issue later in the evening. Shower temperature a little temperamental at times. Hotel is a little far from the town compared to other properties, feels especially far in colder weather, but is still walkable and bus stop is close by

Spacious room, very comfortable temperature despite being -25°C outside. Staff were nice, had all I needed for my 3 day trip. I liked that there was an empty fridge in the room to put items in.

Stayed in February 2025

What breakfast

Stayed in January 2025

The photos online indicated that the bathroom was in the entry foyer; however, our bathroom was attached to the small bedroom, which meant that everyone had to walk through that sleeping area to use the bathroom. The kitchenette area in the photos had a microwave and long countertop. Instead, we had a very small counter with barely enough room for a coffeemaker and refrigerator. It would have been nice to have a microwave. I recommend uploading more photos to show the additional family room configurations.

Front desk staff were very helpful and friendly. I particularly would like to compliment Elmer who went out of his way to help us with the hotel parking and park passes to drive to Lake Louise and Banff Sunshine. While the location was not in the downtown, it was a short walk to many restaurants plus it was next to the shuttle stop. The 3 separate beds in the family room were really comfy and perfect for our group size. The room was very clean, well-appointed and updated. The hotel pizza place also was convenient and useful when the weather was bitter cold. It was a great stay and i'd recommend Banff Inn!

Stayed in January 2025

Nice but could use a couple updates walls are thin could hear everyone’s alarm clocks going off

It was great location loved the steam room

Stayed in January 2025

Some guests were very obnoxious late at night and early mornings in the hallways.

Loved how clean and organized the whole establishment was. Good pizza place on the main floor. And a good sized hot tub and steam room.

Stayed in January 2025

Parking was a little hard to find on the street. My suv was a bit too tall for their underground parking which was a bit disappointing. Also disappointed there wasn’t any type of breakfast to be offered in the hotel.

Great location. The bus stop was very close which made it super easy to hop on to run downtown and back again. Room was comfy. Rain shower head was amazing. Hot tub was good.

Stayed in January 2025

The pillows were all horrible. Lumpy and uncomfortable.

The spa, the rooms were clean

Stayed in January 2025

We had a great stay at the Banff inn. Room was big and spacious, staff were friendly. The spa was nice and clean. Good location, about a 10/15min walk into the centre which was fine although cold in the winter lol.

Stayed in January 2025

Location, clean

Stayed in November 2024