The Alex needs an urgent design make over, bedrooms, corridors, lifts, carpets, fixtures and fittings are old fashioned and tired.

The Hotel Alex is in the centre of Zermatt, very conveniently next to the railway station. Public areas are quirky and comfortable with some lovely seating areas. Every day the restaurant impresses with an exquisite, delicious and varied menu. Staff in all areas are absolutely delightful, especially in the restaurant and bar.

Stayed in March 2025

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Hotel has a very unique style of classic and Zermatt tradition. I was overwhelmed by every details especially at the bar. Room is spacious and very good toiletries Molton Brown. Breakfast was very good.

Stayed in April 2024

Room kept far too hot which meant having the window open with the heating on!

Excellent food and location.

Stayed in April 2024

Very comfortable hotel with great exercise facilities and nice bar where you could meet other guests and exchange stories.

Stayed in March 2024

Right next to the train station. Lovely building and super comfortable room with a pretty balcony.

Stayed in February 2024

All was fine but the room was too warm and we could not find a way to regulate the temperature

Location and ambient

Stayed in January 2024

I didn’t like the room design!

Location, restaurant and staff were great!

Stayed in January 2024

Breakfast is poor for a 4.5 star hotel. Just a standard buffet, machine coffee, egg chef clearly struggling a bit. A mountain resort hotel needs to get 2 things right: the rooms/beds and the breakfast. In this case 50% was right. Loud music (from the bar until midnight). Staff looked tired and sometimes a little irritated with each other and you could tell as a guests. Not rude, but just not proactive and fully engaged. Did not sense the team was working well.

Location, facilities, quality of dinner.

Stayed in January 2024

Breakfast was very good - both in terms of the spread as well as freshness. The hot counter offered custom-made eggs and other freshly made items along with a wide selection of cold cuts and bakery products. A pot of good coffee along with the spread made the breakfast excellent. The staff at the breakfast area was consistently wonderful. So was staff across the hotel. The decor and ambiance of the hotel were consistent with it's high rating and with the description on the website. Look forward to visiting again.

Stayed in December 2023

The rooms felt unclean

Loved the spa and the setting

Stayed in August 2023

I found some hairs in the bathroom but I haven't mentioned it at the reception. And for me the bed was too soft.

My room was a super cute small double room. The bathroom was nice (not super clean) with a Jacuzzi bathtub but I haven't used it. The room was very quiet with Mountain View, just to the wrong side ;-). Realised in the morning that you can see the Matterhorn from the terrace - other side from my room view. Breakfast was very nice - everyone can find something. Location is nearby the station.

Stayed in July 2023

Didn’t like the stairs to get up to the hotel with our heavy suitcases

Loved our stay at Alex Resort

Stayed in May 2023

Hotel Alex is a wonderful hotel. The bar and lounge has to be one of the best bars I’ve been in, great staff, full of uniqueness and character, understated luxury with bags of personality. There is a real authenticity and sense of provenance and I hope I have the opportunity to return

Stayed in April 2023

very short overnight stay staff were really helpful

Stayed in March 2023

Need larger elevators

Breakfast had a great selection of foods

Stayed in February 2023

Proximity to everything ..the pool was amazing..the decor was something that i have never seen before..beautiful.

Stayed in January 2023

Good breakfast. Can see the Matthorn from the balcony and a perfect view of the town.

Stayed in August 2022

the facilities are abit dated

it was very conveniently located near zermatt station

Stayed in July 2022

clean, central and great restaurant

Stayed in June 2022

room quite cold. heater May not well function.

location. breakfast was great.

Stayed in May 2022

Everything. We usually stay at the hotel!! Location is perfect , breakfast is always good and we love it. Spa is amazing

Stayed in March 2025

We loved our stay at Hotel Alex during our ski vacation. The location is excellent. The staff is very nice and helpful. The sauna and pool facilities were amazing after a day of skiing. The place felt very authentic Swiss and had a lot of charm. I would def return again.

Stayed in March 2025

This is our 4th stay at The Alex. This year it felt different, bar staff were so dismissive and not welcoming and friendly at all…sat with their mates watching the footie etc.. felt like parents had left a bunch of kids in charge and the atmosphere was not that nice - music super loud

Location

Stayed in March 2025

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The style, really cosy

Stayed in March 2025