I had a cosy little room with a great view. Free wellness area. Right in the center of town. Good breakfast. Friendly staff. I totally recommend to stay there!

Stayed in April 2025

The location was great and the staff were very friendly.

Stayed in February 2025

N/A

What I like the most was the bed very comfortable, warm room.

Stayed in April 2025

It's definitely outdated, but it is super clean and has Swiss charm.

It was very clean, the staff was friendly, and the rooms had everything we needed. The breakfast had plenty of food to choose from. It's close to the bus stops which take you to the ski lifts. It's also right in the center of Zermatt so it's close to all of the bars and restaurants.

Stayed in March 2025

I like a shower better than bathtub

Great. Good beds and a nice breakfast

Stayed in March 2025

The property is conveniently located and the spa is great! Rooms are spacious and authentic.

Stayed in February 2025

Nothing

The lady who was in charge of doing the best breakfast in Switzerland was fabulous

Stayed in February 2025

Bathroom shower could have been bigger.

Room was clean spacious. It had a balcony and a wonderful view of the Matterhorn. Breakfast was excellent every morning. Lot's of options. Excellent coffee and staff were friendly and helpful. Enjoyed the wellness center.

Stayed in March 2025

Very small size for the single room.. no place to open suitcase but good for backpackers.

Lovely location and superb service

Stayed in March 2025

N/A

Spacious room, accommodating of our extra bed requests. Included breakfast was great also. Location was perfect for accessing different lifts up to the ski areas, and close to restaurants and bars for the evening.

Stayed in February 2025

Some of the bathroom facilities are a little dated but all worked. The only toiletries are plastic sachets of combined body wash/shampoo/conditioner.

Beautiful old school hotel with a comfortable bed and living room, and access to a sauna. Good location, a 10 min walk from the train station.

Stayed in February 2025

Better breakfast was expected

Staff member’s efficiency and kindness

Stayed in February 2025

N/A

ROOM and breakfast

Stayed in February 2025

The bathroom needs updating but the bathtub was appreciated.

We loved the traditional charm of the hotel. The duvets and pillows were fantastic and we loved the wrap around balcony. Breakfast was fabulous with smoked salmon and scrambled eggs. The staff were so helpful and prepared a breakfast bag for us on the second day as we were getting the Glacier Express Train at 7:52. The hotel is close to the Cable cars for Matterhorn and 10-15 mins from train station on foot. The sauna was enjoyable too.

Stayed in February 2025

Room was a bit too small

Good location, clean amd comfotable

Stayed in January 2025

Nothing

Affordable hotel rates, big balcony that offers excellent view, good choices of breakfast, location of hotel, friendly and helpful staffs

Stayed in January 2025

Exceptional experience, the hotel is just like it has to be when staying in Zermatt. The receptionist is so kind and helpful and the room was great with a view of Matterhorn and terrace. The wellness area is new and very good, and everything that we tried for breakfast was so tasty. We would def stay there again

Stayed in January 2025

The hotel is close to the train station. The room is pretty large and clean. It has a nice balcony with partial Mountain View. The breakfast is great with bacon, cheese, eggs, fruits and juice, etc. We were also served great coffee. It also has sauna, but we didn't have time to use it.

Stayed in January 2025

If you are skiing the Hotel is right in the middle of the 2 main areas you need to get too and the walk for me in Ski Boots is not an option as just too far so I walked in normal boots and carried ski boots and it was still a long way after skiing. Obviously that can be helped by frequent stops at bars! The location however for all other things is perfect.

Room lovely, clean very warm reception from the staff, honestly it was lovely. Over the road is a lovely restaurant and next door one of the main Apres Ski bars so great location for food and drink. Breakfast was perfect with all options. I must also mention the Spar which is as good as any i have been in. The showers down there are perfect for a bigger guy like me that down not easily fit in a bath or bath type shower. The Hotel is a little too Warm for me and I had to turn down all the heaters and the bed way to soft for me and gave me a bad back but my Mrs loved it and is now moaning our bed at home is too hard. What I am saying is its lovely and most people will be very happy here. I am planning on a summer visit to Paraglide and would look to stay here again.

Stayed in January 2025

Comfortable room and centrally located hotel

Stayed in December 2024

The property needs renovation

The stuff is amazing, the manager should be so proud of them. Everyone is very helpful, friendly and sincere. Breakfast is very good ( scramble, salmon, cheese, fruits, deserts, coffee, champagne for Christmas)

Stayed in December 2024

Great location Huge room Comfy beds

Stayed in December 2024

The bed was not comfortable

The point view is awesome and very cute the hotel

Stayed in December 2024

For a car free resort there were vehicles driving everywhere and had to be mindful walking

Plenty to see and do as we weren't skiing

Stayed in December 2024