Super kind and friendly staff, we really felt that they want to make our stay great, really children-friendly place. We ate at the restaurant, food is tasty, they have lunch menu on work days. Klostermatte ski lifts are in comfortable walking distance, cross country ski track is literally a few meters from the hotel. Hotel has a ski room.

Stayed in January 2025

The traffic at the street in front of the hotel is a bit noisy during the day, with all the agricultural vehicles - but that's inevitable. Wasn't too bad. At night it's quiet.

My room was facing Hahnen, the views into the valley when the weather was fickle, and on the mountain when it wasn't, were both great. Staff was friendly and helpful, and room was spacious and bright and clean. Was nice to have a balcony, too. Great breakfast - simple, but all nice and fresh and tasty. Only 10 minutes walk from the town center, and perhaps 13 from train station (but there's also a bus option).

Stayed in June 2024

The shower head was hanging low for a taller guy and I would prefer a shower cabin instead of a bathtub

Very clean, staff very friendly, would recommend. Restaurant very good as well. High quality food.

Stayed in March 2024

The staff was very nice. Family friendly. Great restaurant

Stayed in February 2024

The ski room wasn’t warm. It was not possible to dry the ski boots

Very clean , friendly personal

Stayed in January 2024

Breakfast was great. The staff was friendly and gracious. The location was convenient to hiking and the town's amenities. The room was clean and comfortable, with a great view up the valley from the balcony.

Stayed in June 2023

n/a

excellent service staff at restraurant and room service and exceptional owner/manager.

Stayed in June 2023

Good value option, bus that takes you to the main lift is only a few feet away. Parking is extremely convenient. Nice view from the room and balcony.

Stayed in February 2023

A coffee machine or instant coffee in the tea area would be great

Very nice woman at the reception, clean and cosy

Stayed in February 2023

Well there’s nothing I didn’t likr

Clean,nice smelling everything available

Stayed in August 2022

Very stuffy in the room even with the window open. There is also a recycling plant behind the hotel so with the window open it was very hard to sleep in as they started sorting bottles quite early in the morning even on the weekend.

Really friendly staff, very happy to help and assist with transport etc. We arrived late and they squeezed us in for dinner so we could eat and the food was amazing! Bedroom was spacious and clean and the bed was really comfortable.

Stayed in August 2022

Excellent

The restaurant was very good delicious food

Stayed in August 2022

Bed was too soft.

Bike Parking, Kind Staff

Stayed in August 2022

Friendly and caring staff. We arrived late, but were invited at the terrace for a drink. Most charming and kind!

Stayed in July 2022

Good location on the edge of the village centre, in easy walking distance, across free (seasonal) shuttle bus stop, especially if you have a car because it has own parking. Large room with beautiful view and balcony. Good stuff for breakfast.

Stayed in July 2022

There was a strange smell like garbage coming from the facility located to the back of the hotel. But we kept the balcony door closed so it was not an issue.

It was a good experience. The staff were nice and pleasant and the breakfast was really good. Switzerland is very pricey compared to other destinations but this hotel is decent and affordable. It's easy to get around using the public bus which is FREE and the bus stop is located only a few feet away from the hotel.

Stayed in December 2023

We had no hot water. While the staff acknowledged the issue, no effort was made to offer us a discount or rectify the situation.

Good location, restaurant food was good.

Stayed in May 2023

beds were past their best days, and Wi-Fi was a pain to use (constantly asking for recertification)

very friendly, helpful staff

Stayed in February 2023

We are traveling all day, and that is why we called the hotel to inform them that we would arrive very late. The receptionist told us that she would leave the keys to the 2 rooms at the reception. We arrived at approximately 10:40 pm but the hotel door was locked. There was not even the slightest possibility to enter and collect the keys from the reception. How does someone leave the room keys at the front desk but lock the front door? or does not give information on how to get to the reception? The problem was very big because I had my baby who was only 8 months old crying loudly because he was tired and needed to sleep in a bed and not in my arms. It took us more than an hour in unsuccessful attempts to find an open door, until a neighbor of the hotel helped us. I am really very disappointed in the person who answered the phone, because we called precisely to avoid problems, to alert the hotel of our arrival time, and to inform that we had a baby. The next day we complained at the hotel reception with a man, but not an apology was given to us, only the phrase, it was a regrettable mistake. What a lack of professionalism, from the receptionist who answered the phone and from the man who did not even apologize. Sincerely Familia Sticht

The restaurant staff, at breakfast, were very friendly and attentive.

Stayed in June 2022

staff is really slow, not able to serve boiled eggs even after 15-17 mins wait

great location, nice clean rooms

Stayed in June 2023

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024