Reviews of Novotel Lugano Paradiso This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Viale San Salvatore 11, 6900 Lugano, Switzerland
#23 of 45 hotels in Lugano
Guests' ChoiceReview Score
Based on 408 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.9
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Location
8.8
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Facilities
8.6
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Staff
8.7
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Value for money
7.7
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Free Wifi
8.5
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Reviewed: April 6, 2025
Hyunju
Switzerland20 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Good location and good hotel! One comment about the young man at reception with black hair, he was unfriendly. The reception is the face of the hotel. It is pity!
Stayed in April 2025
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Reviewed: March 4, 2025
Engel
Germany2 Reviews7.0“Good hotel, but could be friendlier staff”- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 3 nights
Staff at the breakfast is rude
Stayed in February 2025
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Reviewed: January 26, 2025
Buehler
Switzerland6 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Locations,rooms ,breakfast
Stayed in January 2025
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Reviewed: December 17, 2024
Abdullah
Saudi Arabia30 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The elevators
The staff
Stayed in November 2024
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Reviewed: October 26, 2024
Līga
Latvia26 Reviews5 helpful votes8.0“Nice hotel for a short stay”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very small room for 4 people. Swimming pool was closed in October. All the rest was good.
Hotel is located in a quiet place, very close to the lake side. Around 1km from the city centre of Lugano. Breakfast was excellent, big choice, warm dishes. Parking is available for additional price.
Stayed in October 2024
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Reviewed: October 12, 2024
Dan
Switzerland58 Reviews28 helpful votes8.0“Good hotel in Lugano”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was quite disappointing; items were not replenished promptly. Pastries were dry. Staff at breakfast was not particularly attentive or accommodating.
Great location, though a bit of a walk to the city center. Convenient parking available directly under the hotel for 23 CHF per day. Rooms are spacious and nicely appointed. City Pass included with the stay.
Stayed in September 2024
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Reviewed: September 27, 2024
Serge
Bermuda8 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Superior Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very nice breakfast
Stayed in September 2024
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Reviewed: September 20, 2024
Ammar
Saudi Arabia21 Reviews3 helpful votes7.0“Good place”- • Leisure trip
- • Family with young children
- • Connecting Rooms
- • Stayed 2 nights
- • Submitted from a mobile device
Comfort, specially pillows they were not comfortable at all.
Location, room size, and friendly staff
Stayed in September 2024
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Reviewed: August 31, 2024
Rebecca
United Kingdom51 Reviews11 helpful votes8.0“Great hotel, lovely pool - perfect for Mont San Salvatore”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I loathe the coffee machines at breakfast. Please bring back fresh coffee options. The room is small for 4 people, so wouldn’t work if you were here for a long time
We love the location of this hotel as it’s right next to the funicular for Mont San Salvatore and we love to go up and have dinner as the sun goes down at the restaurant at the top. The pool is delightful- towels provided, breakfast is great, staff lovely, and the room works well for a family - yes it’s a sofa bed for the kids but pulls out into two separate beds rather than one. Total bonus that the hotel provides a Ticino card giving you free travel around Lugano. Paradiso is 4 minutes by train from the main station or an easy bus ride.
Stayed in August 2024
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Reviewed: August 28, 2024
Hooman
France6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast for four star hotel was very simple
Stayed in August 2024
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Reviewed: August 25, 2024
Philippe
France3 Reviews9.0“Perfect location and fair price (except the restaurant)”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The restaurant was extremely expensive
Location, pool, facilities.
Stayed in August 2024
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Reviewed: August 25, 2024
Kujtese
Switzerland68 Reviews3 helpful votes8.0“Good location, family friendly, and competent staff”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast area a bit cramped at peak hour. Expensive parking.
Good location, very close to lake. Competent staff. Decent breakfast. Gifts for kids and small kids’ playroom made it family friendly.
Stayed in August 2024
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Reviewed: August 24, 2024
Paul
Switzerland45 Reviews7 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
The property is quite recent
Stayed in August 2024
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Reviewed: August 20, 2024
Prabash
Italy15 Reviews9.0“Very Good . 🥰”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Better if have more vegan food. 😊 Better if have a bidet
LOCATION, PEACEFULL , CLEAN , MODERN SPACIOUS ROOM, STAFF RECEPTION/RESTAURANT.
Stayed in August 2024
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Reviewed: August 9, 2024
Trisang
Switzerland2 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Executive Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
It would be better electric kettle I drink only tea.
Pool and room cleanliness 😍
Stayed in August 2024
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Reviewed: August 5, 2024
Christina
Greece12 Reviews6 helpful votes8.0“Lovely hotel, will probably visit again!”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
- The hotel is pet friendly, which is cute, but unfortunately there was quite a strong dog smell in our room when we entered. We had to keep the window open all the time to minimize the smell. - Breakfast was a bit boring for me. I didn't find many healthy options so I basically ate everyday the same omelet. For the price paid per night and for a 4star hotel I would expect something better. - Pool area is nice and you always find space to sit, but because the hotel is surrounded by buildings you got very limited sun. Some more greenery around would be nice as well.
- Everyone in the hotel is super kind and friendly, always with a smile. - Location is great, literally next to Paradiso train station and next to the lake, with plenty of shops and restaurants. - Rooms are spacious, quite clean and you have everything you might need. - When we asked for an iron, it was immediately brought to us. - Hotel is generally beautiful, modern and looks new. - I loved that they provide Rituals products in the bathroom, especially cause they had my favorite scent.
Stayed in August 2024
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Reviewed: August 4, 2024
Ursula
Liechtenstein1 review7.0“Stay was fine, little disappointed about the pool area.”- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Swimming pool didn’t appear to have any sunshades, also no greenery around.
It’s location.
Stayed in July 2024
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Reviewed: August 3, 2024
Miloslav
Czech Republic3 Reviews8.0“Great Hotel with small pool”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The swimming pool is very small. You must hurry up to have chiar to stay. There was only 13 available for the whole hotel that is ridiculous.
Service, stuff, hotel room very good.
Stayed in August 2024
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Reviewed: July 30, 2024
Abdullah
Saudi Arabia53 Reviews17 helpful votes8.0“Staff is good”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was simple, the items were useful, and the staff were few. In the restaurant and that small place no trolly for bags
Locution good near from supermarket megros
Stayed in July 2024
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Reviewed: July 25, 2024
Heiko
Germany3 Reviews9.0“Nice overnight for a trip from Germany to Ligurien”- • Business trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We liked the swimming pool and the bar outside at the pool. The rooms are air conditioned and nice furnitures are inside.
Stayed in July 2024
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Reviewed: July 23, 2024
Denise
Switzerland3 Reviews9.0“Excellent three night stay - we will be back!”- • Leisure trip
- • Family with young children
- • Executive Double Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The main issue was that the restaurant was understaffed. The waiter tried his best but it was slow service so that was my main issue.
They were very supportive of our dog. They offered water in the restaurants and made it easy for our dog to stay there. The pool was excellent and the room was great.
Stayed in July 2024
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Reviewed: July 3, 2024
Elias
Kuwait7 Reviews1 helpful vote7.0Good- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast wasn’t that good
Good location
Stayed in July 2024
-
Reviewed: June 30, 2024
Hamid
Italy2 Reviews7.0“Could be much better with a easy back up internet solution”- • Business trip
- • Family with young children
- • Executive Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The internet connection was so bad. It didn’t work during entire stay! We paid a lot of roaming costs.
Staff were friendly
Stayed in June 2024
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Reviewed: June 27, 2024
Tamas
Switzerland11 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The fitness room was a bit too small, but well equipped
Breakfast has a wide selection, and nicely prepared
Stayed in June 2024
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