Reviews of Novotel Lugano Paradiso This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Viale San Salvatore 11, 6900 Lugano, Switzerland
#23 of 46 hotels in Lugano
Guests' ChoiceReview Score
Based on 407 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.9
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Location
8.8
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Facilities
8.6
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Staff
8.7
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Value for money
7.7
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Free Wifi
8.5
Verified guest reviews from real Bookers
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Reviewed: May 30, 2023
Raed
Saudi Arabia27 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Not applicable
Cleanness, location & breakfast 😋
Stayed in May 2023
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Reviewed: May 21, 2023
Juan
United Kingdom17 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
There was a long queue for breakfast the first day, so we had to wait more than 30min to get a table.
The location and the swimming pool.
Stayed in May 2023
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Reviewed: May 21, 2023
Anna
Switzerland1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Parking management (ticket validation, etc), capacity of tables for breakfast.
Clean, modern, excellent breakfast, good location.
Stayed in May 2023
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Reviewed: May 21, 2023
David
Portugal9 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Didn’t had lake view
The room was incredible… and it was good located.
Stayed in May 2023
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Reviewed: May 20, 2023
Francesco
Switzerland15 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast
Stayed in May 2023
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Reviewed: May 18, 2023
Darren
Switzerland63 Reviews25 helpful votes9.0“Missing some small touches but a good trip”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
- Shower glass was not entirely covered, making it slightly awkward when taking a shower. - Bathroom door is more like a wardrobe door and is not noise / sight proof. - Was missing a few, small complimentary items for the price
+ Location + Breakfast & Breakfast Staff (both the chef and the lady with short, dark hair and glasses were full of energy!) + Atmosphere was nice and relaxing
Stayed in May 2023
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Reviewed: May 16, 2023
Pieter
South Africa61 Reviews16 helpful votes8.0“great location, small rooms”- • Leisure trip
- • Solo traveler
- • Executive Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
no views of lake. even executive room is on the smaller side.
modern, great breakfast and position, large heated outside swimmingpool.
Stayed in May 2023
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Reviewed: May 14, 2023
Dale
Switzerland4 Reviews8.0“GREAT 😊”- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
coffee machine was troublesome to operate in the room but nothing major. Feedback for you and other guests.
Clean. Modern. Nice hotel. Your associate Julia is a pleasure to engage with, a talent and huge asset for your company. She is positive, serves with a beautiful smile, humble and nothing is too much trouble for her. I hope you feed this back. People are often all too quick to complain but she deserves GREAT feedback.
Stayed in May 2023
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Reviewed: May 13, 2023
Diana
Switzerland20 Reviews19 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nice hotel
Stayed in April 2023
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Reviewed: May 11, 2023
Danilo
Italy51 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Location, food, service, very quite rooms even with the works ongoing next to the hotel!
Stayed in May 2023
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Reviewed: May 3, 2023
Sirilak
Netherlands14 Reviews3 helpful votes9.0“Location, stay, bed all good.”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Location
Location
Stayed in May 2023
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Reviewed: May 2, 2023
Muhannad78
Saudi Arabia25 Reviews9 helpful votes8.0“Novotel Lugano, will back again 😃”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast should have more variety, like some arabic dishes. Also they should write the names and the components of the dishes. For the bathroom, the glass is not covered will so you can see anyone inside it during the shower. Changing the towels on daily base should be shown.
Location, easy access, parking, kids games, welcoming staff.
Stayed in May 2023
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Reviewed: May 1, 2023
Mauro
Italy29 Reviews7 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff kind but little bit cold
The location the big room and the shower
Stayed in May 2023
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Reviewed: April 30, 2023
Ulviyya
Azerbaijan32 Reviews9 helpful votes8.0“1day in Lugano”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
I booked 2 standard rooms for myself and my family. The rooms were not very big but were full of facilities. Even if I can't operate the Nespresso machine), I enjoyed my 1 night stay at the Novotel. And BIG applause go to the breakfast itself and the breakfast area. The variety of products you would expect only from 5-star hotels, wide area. Very easy access from the central station to the hotel and from the hotel to the city centre. I will definitely choose Novotel for my next trip to Lugano. Maybe even just for breakfast :)
Stayed in April 2023
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Reviewed: April 25, 2023
Reina
United States16 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Location is good. Room was pretty good.
Stayed in April 2023
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Reviewed: April 24, 2023
Sai
Switzerland26 Reviews1 helpful vote7.0“good for short stay”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 2 nights
The breakfast is not great. The selection is limited. The restaurant is over-priced.
The location was good. The room and the facilities in the room are good. Things for kids to play.
Stayed in April 2023
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Reviewed: April 23, 2023
Hesham
Israel3 Reviews8.0“it was really good , the food the location and the breakfast .”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
the view of the room's prespective
Stayed in April 2023
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Reviewed: April 3, 2023
Lucia
Switzerland32 Reviews3 helpful votes9.0“We will chose this hotel again next time we visit Lugano.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
Off the beaten track and still just around the corner of the hustle & bustle of the beautiful lakeside. We liked the ambiance of the breakfast room very much where we enjoyed a rich breakfast. Arriving by car is super easy and parking is offered in their underground garage.
Stayed in April 2023
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Reviewed: March 27, 2023
Giovanna
Switzerland11 Reviews7.0“basic stay”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
small rooms and chaotic check in due to ibis/ibis budget and Novotel being checked in at the same counter. staff is very young and not trained for a 4 stars hotel. with check in for ibis budget and Novotel at the same counter one wonders why one is paying premium fee to stay at Novotel since the entrance, lobby, elevators, corridors, breakfast room are all shared and the rooms are adjacent on the same floors. kinda not worth it and not well thought.
location and breakfast
Stayed in March 2023
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Reviewed: March 13, 2023
Andrea
Switzerland53 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
- really clean - nice staff - cool shower
Stayed in March 2023
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Reviewed: February 6, 2023
Sonja
Finland3 Reviews1 helpful vote9.0“True family-friendliness at a great location!”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bed was unfortunately a bit uncomfortable, pillows and blankets, too. Perhaps we have gotten used to our Tempur bed + accessories so everything else just feels thin and poor. Also, the air conditioning didn’t work properly and it was too hot in the room.
The staff went over and beyond to serve us as a family with a 1,5 yo toddler. I can’t thank enough the ladies at the front desk for arranging us an early check-in even with a fully booked hotel, so that we got our daughter for a nap. Also, the gentleman at the restaurant was so incredibly nice for us at the dinner! The property is also very clean and in good shape. We liked the room. Coffee machine is always a big plus.
Stayed in February 2023
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Reviewed: December 14, 2022
Antonella
Switzerland27 Reviews8.0“Novotel Lugano is great when traveling for business.”- • Business trip
- • Solo traveler
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
the parking, the courtesy of the staff, the sustainability program
Stayed in December 2022
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Reviewed: November 7, 2022
Jay
Switzerland2 Reviews6 helpful votes9.0“What you expect from a business hotel”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
During winter season, the guests of the adjacent Ibis appear to have breakfast at the Novotel as well, which is understandable but still a bit annoying (probably not only for the guests): slightly crowded elevators and restaurant, noisy, and need to reserve a table.
Professional staff, very friendly and helpful, very good English. Very clean and quite rooms. Also enjoyed the restaurant, great breakfast and nice dinner, comfy lounge at the bar. Nice pool for a few swims before breakfast, was still warm enough end of October 2022. Good WiFi. Just a few steps to the Lake or to the Funicular. Nice 15-20 mins walk along the lake promenade to downtown Lugano.
Stayed in October 2022
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Reviewed: September 28, 2022
Quinten
Australia6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Expensive
Nice room,great location but very overpriced.
Stayed in September 2022
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Reviewed: September 26, 2022
David
Israel121 Reviews11 helpful votes7.0“good but not enough”- • Leisure trip
- • Family with young children
- • Executive Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
price, 3 rooms in 3 different floors , parking
location, breakfast
Stayed in September 2022
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