St. Jakob-Strasse 55, 9000 St. Gallen, Switzerland
#21 of 27 hotels in St. Gallen
Guests' ChoiceBased on 271 hotel reviews
8.2Cleanliness
8.5
Comfort
8.7
Location
8.8
Facilities
8.3
Staff
8.9
Value for money
7.7
Free Wifi
8.6
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End of dialog contentReviewed: March 24, 2025
Tatiana
EstoniaPillows and beds are uncomfortable
Stayed in March 2025
Reviewed: January 29, 2025
Gil
SwitzerlandPillows were awful. Didn't get enough shampoos and bath soap for two days.
Nice staff. Great location. Clean
Stayed in January 2025
Reviewed: January 5, 2025
Ioana-maria
RomaniaUnfortunately the entry way to our room smelled terrible, the kind of smell that is associated with either mold or urine from animals. We are also surprised by the fact that the heating/HVAC in the room did not work, with the exception of the standard radiator from the bathroom - the problem was not fixed because there was nobody from the technical team available during our week-end stay, however the team did provide us with a small electric heater that did its job.
Very welcoming staff, provided helpful instructions. We also got upgraded to a junior suite, which we appreciated. The beds and the linens were excellent, bathroom and the amenities as well.
Stayed in December 2024
Reviewed: January 1, 2025
Fatema
Saudi ArabiaKind of old The shower heads needs more water flow
The staff were super friendly Rooms were clean
Stayed in December 2024
Reviewed: December 25, 2024
Fred
United StatesDistance from train station.
Helpful staff
Stayed in November 2024
Reviewed: October 30, 2024
Carolyn
United StatesWe were given the option of early check-in--which we appreciated since we arrived after an overnight flight.
Stayed in October 2024
Reviewed: October 24, 2024
Elif
TurkeyThe additional bed and pillows were very uncomfortable. Very small breakfast buffet.
Good location, easy parking, comfortable and clean rooms
Stayed in October 2024
Reviewed: September 9, 2024
Maggie
Malaysiapillow too flat, the menu for breakfast can change everyday
bed was comfortable, toilet was clean , bread at breakfast was great
Stayed in September 2024
Reviewed: September 6, 2024
Carol
IrelandBrown stains on one of my towels. Very warm in the room even with the air-conditioning on full so would have been nice to have been able to open more windows.
Didn’t have the breakfast but colleagues said it was good.
Stayed in September 2024
Reviewed: August 22, 2024
Erhard
SwitzerlandMini fridge was "free" but the 2 free waters inside were not really cooled. The shower door was out of glass and creaked really loudly when opened or closed. I know small details but those would improve the stay :)
Really nice check in lady, comfortable beds, late check out available and helpful staff. Good location close to city center (easily walkable).
Stayed in August 2024
Reviewed: August 5, 2024
Luis
PortugalPilllows were horrible
Very nice breakfast
Stayed in August 2024
Reviewed: July 18, 2024
Rosy
United StatesLike the ease and the covered parking
Location is great for us
Stayed in July 2024
Reviewed: July 8, 2024
Santos
SwitzerlandThe staffs are really helpful specially at the restaurant and foods are great! Spacious room and clean and the hotel is close to everything.
Stayed in July 2024
Reviewed: July 2, 2024
Luke
United KingdomThe location is ok, but not great. The decor in our room was a little tired. There wasn’t anything to complain about, but I wouldn’t say there was anything particularly special, either.
The hotel has underground parking which was great. The bed was comfy, but not large, and when we asked we were supplied with an extra pillow each which made for a better nights sleep.
Stayed in July 2024
Reviewed: July 1, 2024
Aylin
SwitzerlandThere was no hand washing soap so we used the body shower gel. The hairdryer didn't work and was somehow sticky.
Quick check-in and check-out. Breakfast was good. The room was big and clean.
Stayed in June 2024
Reviewed: June 25, 2024
Sara
Germanyold furnishings but still nice
Comfortable & clean, walking distance to the center
Stayed in June 2024
Reviewed: June 25, 2024
Hani
Kuwaitnice hotel
good hotel
Stayed in June 2024
Reviewed: June 2, 2024
Pierre-andre
SwitzerlandThe furniture is quite dated. The temperature in the room at night was to high, A/C- fan rather noisy. The price of the parking steep (we parked in a side street).
The location of the hotel is good and practical. Room was quite spacious. Nice bathroom and shower. Kind receptionist.
Stayed in June 2024
Reviewed: May 12, 2024
Xiaotian
GermanyThe breakfast could be better, especially with this price. There are not too much to choose and no fruits in the breakfast.
Good price and location. Large and clean room with nice facilities.
Stayed in May 2024
Reviewed: April 28, 2024
Fahad
Saudi ArabiaNothing
The city pass offered complimentary to move around in St gallen very useful
Stayed in April 2024
Reviewed: April 3, 2024
Zeva
IrelandI was not too keen on the menu. Read that there was fab pizza but that is now gone. Didn't not enjoy the food.
Room was clean and the location was fantastic. We were able to explore St.Gallen via foot.
Stayed in March 2024
Reviewed: March 13, 2024
Imran
PakistanLocation is not that great since no taxi base nearby and neither the train station was close by. Reception staff was relatively slow
Breakfast was good but compared to the overall room price charged, breakfast could have been better. There was only 1 attendant in the breakfast area and in busy timing, that was little challenging for him and for gusts as well
Stayed in February 2024
Reviewed: March 4, 2024
Sonia
SwitzerlandThe plugs are not beside the bed, you need to plug the devices at the desk.
Nice location, within walking distance to the railway station. Parking is located underground if you arrive by car. Check in fast, elevator to the room. The room is nicely decorated, bathroom with bath, toiletries available. Safe with code, wardrobe, desk. Mineral water is replaced every day as well as 1 bottle of beer. Breakfast was not as buffet (I guess because the hotel was not full) but there is a good choice from à la carte menu and you can ask eggs, bread, croissant, yougurt, muesli. WiFi no password needed and is working well. I had dinner at the restaurant (kitchen closes at 21:30) and the dishes are tasty. There is also a bar and a casino (I cannot comment because I did not go). Coffee and tea are available in room with nespresso machine. Some nice restaurants are close by (i went to the Netts that I can recommend)
Stayed in February 2024
Reviewed: December 15, 2023
Jonathan
United KingdomExpensive so we didn’t eat in the hotel! We had thought of eating on Sunday evening but the restaurant was closed.
The concierge on in the evening (Silvio) was so helpful& friendly.
Stayed in December 2023
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