Its more like a serviced apartment ,not hotel. We were unable to connect to WiFi even they tried to solve. This apartment furnish with full kitchenette & washing machine. Anyway,front desk being very responsive as we check out earlier ,they managed to modify our booking . The apartment right next to a neighbourhood mall.

Stayed in March 2025

Front desk reception wasn’t very helpful, I asked a question, she didn’t even made eye contact and kept typing and didn’t seem to care, not very professional.

Location is good, very comfortable bed.

Stayed in February 2025

Slight smells of smoke

Nice hotel, good location, room very clean, quite decent breakfast, very nice personnels especially cleaning ladies,

Stayed in December 2024

Nothing

The comfort the view

Stayed in August 2024

Nothing

I slept well , the room was luxury. The water in the shower was lovely . The cleaners and bar staff were fab!

Stayed in July 2024

Very limited English at bar in the adjacent hotel Swimming pool not open

Location and views, cleanliness

Stayed in August 2024

Nothing I’ve stayed here before and will be back

Location, views and staff plus rooms

Stayed in July 2024

small gym

close to subway station (2 min), 3-3.5 km to Talent park, there are a lot of small cafes, shops , massage salons (3-5 min by steps), water and tea in the rooms ,robes and slippers

Stayed in June 2024

Nothing

Accessible less crowded

Stayed in June 2024

--

nice neighbourhood, Just by the metro station Shuiwan exit D. Solid breakfast. Helpful stuff. Washing machine and powder.

Stayed in April 2024

Honestly, I cannot complain anything about this hotel. The separate toilet was a bit dusty. I think this room had not been used up for a few days, so dust might have been accumulated. Overall, this hotel was brilliant.

The room I was given was great regarding hygiene, location, easy access to the metro, mall, services, and the small private gym. The venue from the main entrance was full of artwork displayed on the walls. This cute set of bunnies with Easter egg lights displayed in the reception area caught my attention. My daughter got a photo together with the bunnies. I had a job interview that day and traveled from Dongguan - a 75 km drive in the heat of 32 degrees Celcius. My daughter was exhausted from traveling in the heat and getting stuck in traffic for three hours. It was a quite stressful day for us, but this hotel made our day. The staff members were so sweet and accommodating. They let us check out late at 2 pm the next day to allow us to explore the hotel amenities. I was able to use the small-clean-intimate gym. They had complementary bottled fresh water and a clean towel near the gym entrance which was super convenient. Thus, I want to say, "Thank you, Grade Hotel! You guys are amazing!"

Stayed in April 2024

The apartment had no crockery or cutlery. This had to be ordered from recetion with a deposit required. The amount delivered was still not really adequate. At checkout had to wakt about 15 minutes whilst the room was checked out.

Spacious apartment. Clean and well seviced. Good bed and bathroom. Close to the Metro Station.

Stayed in March 2024

The apartment was near the Metro and walking distance to the shops and restaurants at the sea world centre. Avery handy location

Stayed in March 2024

Nothing

Everything

Stayed in October 2023

The air conditioner in the bedroom didn’t work well

the oceanview is pretty good.

Stayed in October 2023

Nice price for this kind of room’s quality

Stayed in July 2023

Nothing

Everything

Stayed in July 2023

Actually I think the selection on the buffet could think about more or other kinds of food. It could attract more guys booking the hotel soon.

Their atmosphere is quite different with others. It will let you relax easily as going into the room. They also provide the laundry room to clean the clothes. I like that service.

Stayed in July 2023

Great location near Seaworld (10min walk), i was on floor 37 and the view was amazing over Shenzhen and to Hong Kong from my apartment. Staff were friendly and helpful, cleaning ladies were really nice and efficient, aircon was cold, heated floor in bathroom, washing machine and dishwasher as well. Overall will stay in this location again. Good food options downstairs along with a good coffee shop.

Stayed in May 2023

nothing

nothing not to like. location great amazing views. superb room, spotless and quality furnishings. up there with best apartments the stayed anywhere

Stayed in April 2023

Very noisy and old

Location is good

Stayed in December 2024

The first room I went into smelled like a giant ashtray. That was extremely disappointing. They changed it for me quickly though. The room itself was simple and a bit boring.

This apartment is not as advertised. It’s a different hotel. The location is good though and it’s moderately priced.

Stayed in May 2024

staff cannot control smoking

The property smells of smoke, even in non-smoking rooms.

Stayed in April 2023

Hotel did not have Bookings.com notification of my confirmed booking. Could not check-in. Reception told me to ‘go away, we can’t help you’ and that I must contact Bookings.com to find out what went wrong. Only when I refused and threatened to phone the police did they continue investigating. At check-out after 4 nights they had still not received bookings.com confirmation of booking. Kitchen is not fully equipped even after asking for items. Sink leaks on floor. Bedroom aircon faulty. Electrical fault at bedroom window. Cleaning service is poor as they only empty dustbins & replace towels. They don’t change linen or even wash items in the kitchen sink. Breakfast which I paid for in my rate in the building next door is far below standard and caters 98% to Asian tastes.

Only the location was liked.

Stayed in January 2023