Cleaning

Cheap and everything have including washing machine and kitchen

Stayed in December 2024

The door of bathroom isn’t completely closed , and the receptionist doesn’t speak English well.

The location beside Metro station.

Stayed in December 2024

There was water leakage in the shower. Whenever you take a shower the whole bathroom/toilet area got flooded.

Cleaning, Amenities, Breakfast, staffs Location was great Muslim Restaurant nearby

Stayed in August 2024

A small thing, but for couples relevant. The bathroom door couldn't be completely closed, there was a small rift as it was unleveled, could be fixed. Another small detail, maybe adding a help in English on how to turn the humidity remover, as add-on function to the air-conditioning (there are two different settings).

The hotel can be reached with Line 1 Shenzhen metro Taoyuan stop, or by taxi (very reasonable price) directly from the ferry port or airport. The staff was always very helpful. A special shout-out to Shaun for helping translate how to use our foreign card, all his helpful hints and friendly help. The hotel is right out close to a beautiful park for a nice walk, as well as has a 7-eleven for delicious snacks and cappuccino, or any other needs, and the best icecream! It was super comfortable and quiet, very beautiful room and best price and comfort! We'll be gladly back!

Stayed in July 2024

Initially, I was not alloted The category of room I had booked through booking.com. I had to explain this to the guy at reception which took lot of time. I changed 3 rooms to finally get the room that I had booked. The guy at reception told me that they had received incorrect information from booking.com. I don't know whether it was hotel's fault or the website's fault.

Property is good. Staff is friendly and helpful but they have difficulty understanding English. Breakfast spread is decent. But being a vegetarian, the spread is not of much use.

Stayed in May 2024

Only local TV channels are available.

A short walking distance from metro station. The street is wide for travellers with bulky luggage.

Stayed in February 2024

everything is good

Breakfast can be improve by having more varieties

Stayed in November 2023

Intermittent WiFi connection (bad signal on 23 floor?) Wooden floors a bit "sticky". TV channels very basic.

Nice friendly staff, good facilities in general, clean, welcoming. Good lighting in room.

Stayed in October 2023

Swimming pool is awesome Big enough and clean Bring with you a swim cap or you will need to pay for one equipment in gym room are in good condition plus professional trainer Front desk staff were really nice

Stayed in July 2023

No.

The room is quiet enough with high quality view. Besides that, the bed is so soft to let you sleep soon. The breakfast, esp some breads, are so attractive.

Stayed in July 2023

There could be more English speaking staff.

The rooms were spacious, clean and very comfortable. The facilities were immaculate. The staff was very courteous.

Stayed in July 2023

Friendly staff, and Shuan can speak English, he is also very helpful and knowledgeable about Shenzhen, comfortable stay, excellent Wi-Fi, very good breakfast. Good location.

Stayed in June 2023

Rooms could be a little bigger, the keys need to be regularly changed but other than that nothing to complain about.

I've been travelling to China for well over 20 years now, I've stayed all types of hotels Shanghai to Beijing to Shenzhen and inbetween, from the ridiculously expensive to the super cheap! Finding basic English Language skills, friendliness, professionalism and service oriented behaviour even in the most expensive hotels are always my greatest struggles! In Sentosa - Shaun, the front house liaison manager is the most elegant, the most professional, the most energetic, the professional rock star I've ever seen in China! Not only does he have a unique look, a Pakistani with a funky ponytail but he speaks fluent Chinese and of course fluent English! There was NOTHING that I asked him for that he couldn't do or fix or arrange! I called him at 02:00 am because of an argument with a taxi driver because I didn't have enough cash, he answers the phone translated and fixed the problem! I called him on his day off I called him first thing in the morning at 07:15 am he answers and fixes! My daughter got sick with a nasty ear infection, HE WALKED ME TO THE HOSPITAL AND EXPLAINED TO THEM THE SITUATION AND SHOWED ME THE HOSPITAL PROCESS AND WHERE TO GET THE MEDICINE!! If I needed a car, tickets, a massage, a happy ending hahahaha, product/sample deliveries there was nothing I asked him for that he couldn't do! A true superman of Sentosa! Nice hotel, nice location nice rooms, ok value for money but the Rock star of the lobby was definitely Shaun! Stay at this hotel because of Shaun, it'll make a world of difference! Breakfast buffet was great value for money...

Stayed in April 2023

nobody from the staff (except Shaun who is extremely helpful and attentive) speaks english.

The best part of this property is the Indian gentleman working there named Shaun who was very kind and helpful. he went out of his way to make our trip more comfortable.

Stayed in April 2023

Good breakfast in the Chinese style but western options very limited

location pretty good for most parts of Shenzhen. very helpful staff.

Stayed in April 2023

Location is brilliant. Taxi always easy to get right outside of the hotel. Metro station is just few minutes walk.

Stayed in February 2023

swimming pool closed

great staff! amazing swimming pool (unfortunately closed for covid)

Stayed in July 2022

The two rooms we requested were in separate buildings. The hotel rooms smelled strongly of cigarettes, and the bathroom was not well maintained.

Friendly people. They helped us with our luggage.

Stayed in December 2024

Old furniture and very old TV Toilet door in the master bedroom are so dangerous, slide door are loose and a screw was found on the floor.

Location and the room is big

Stayed in December 2024

The manager Shaun wasnt professional at all. we booked a 6 person room but the manager told us they only have room for 5 person (2 king bed, 1 single bed). The booking clearly show 2 king bed and 1 twin bed. Then they request us to pay for an additional bed (which wasn't really a good bed) We also had to insist to get the breakfast for everyone. The staff keep remind us that they cant do anything because we booked through booking.com. Not professional at all. The additional bed cost 200 rmb but was horrible, like a jail bed. you could feel the spring and the matress was very thin. Overall we paid 2200hkd for this room and it was an horrible experience. Because it wasn't enough, during checkout they didn't start argue when I ask for receipt and bill. Again they keep remind us that I should check with Booking.com. After 15min talking, they release the bill.

the room was clean, thats all. breakfast ok and facilities ok (sauna wasn't working).

Stayed in November 2024

Very nice staff, great breakfast, people in their Western Restaurant are very kind, the manager Ms Cai and the the intern Shanbin Wang are very helpful. If you have any problems, get Ms Cai she will help you.

Stayed in July 2024

The heater doesn't work , So temperature in the room was very cold.

Good room size and good location

Stayed in December 2023

nothing

The personnel helping guests with translations, bag and any kind of problems is the best!

Stayed in September 2023

Location

Stayed in August 2023