Nothing

I stayed here for a couple of nights on a business trip and thought it was absolutely fantastic. The rooms are an incredible size and the beds were the most comfortable out of all the hotels I stayed in the previous 5 weeks. The reception is on the 96th floor so the views of Shenzhen are second to none. My room was on floor 80 with great views. The room was enourmous and had everything you would need should you need to work of if you want to catch up on some news you can turn on the enourmous TV with ceiling mounted stereo speakers... I rarely eat at hotels as I like to explore wherever I am however on this ocassion I had the buffet at the hotel. The food was fantastic. Seafood, ramen, cold meats, freshly cooked meat, sushi and desserts galore. I highly recommend doing it at least once.The bar is also great and reasonably priced as hotel bars go. When I checked out I needed and ATM and unfortunately I didn't get the name of the chap in reception who assisted me by taking the lift down with me an organising for Jason to walk me to an ATM and get me a cab to the train station. They couldn't have been more helpful.

Stayed in February 2025

This review is hidden because it doesn't meet our guidelines.

Food was good, just not great.

Beautiful Hotel and rooms. Attentive staff.

Stayed in January 2025

N/A

An absolutely wonderful butler staff, with impeccable services! The moment of my arrival I was welcomed by Alice, who arranged getting me check-in quickly. Chief Butler Faust made my stay incredible, and he is one of the main reasons I only stay at the St. Regis hotel when I am in Shenzhen. A special thanks to Butler Dylan who delivered my evening meals when I ordered room service. He was always engaging and happy to converse with me. I actually stayed at this property two times before my return home. The second time was for three night, just to relax in this wonderful property. Simply the finest 5-Star hotel in Shenzhen city!

Stayed in January 2025

The floor is too high

Clean and luxurious

Stayed in December 2024

None

Nice and clean. Sleek and posh

Stayed in December 2024

Tv system and sound was not working

Views amazing

Stayed in November 2024

The room was for families and had a tent, stuffed animals, etc. They should have removed all that before we went in and not make us ask. There were some other issues but they were kind in trying to rectify them.

The hotel was very nice with a stunning view. Rooms were very large and clean. Lot of movies and TV channels to choose from. Staff had a lovely attitude, willing to do anything to make us comfortable. Alice helped us figure out the trains back to Hong Kong. The manager was very helpful and kind. The breakfast and breakfast service were great. We had a delicious meal in the Italian restaurant.

Stayed in November 2024

Restaurant was quite busy and crowded but food was good.

Very nice and attentive staff

Stayed in October 2024

Staff at level one concierge/dining reservations counter could be more helpful and have more initiatives. They kept directing me to the “opposite” butler counter 5 metres away and said they can only assist with dining reservations under the hotel property only. Misleading to put the sign dining reservations if it was just limited to the few restaurants.

Location and the butler service. Special shout out to Sunny Qin who was so friendly and helpful to assist me with my changing dining plans and reservations.

Stayed in August 2024

Nothing.

Beautiful hotel in Shenzhen. Amazing view, amazing breakfast. Amenities are also great: swimming pool and gym. Very kind personnel.

Stayed in June 2024

Nothing

Everything

Stayed in July 2024

The pool rules were a bit OTT (must wear a swim cap and slides at all times and baby boy couldn’t get changed with mother only father).

The view from all areas is incredible, the reception on a high floor. Rooms were spacious and luxurious. Flawless service from Eason and Yoyo in particular. Breakfast was varied, well prepared and with some classic Chinese options.

Stayed in July 2024

Breakfast Not So Good

Stayed in June 2024

Multi lifts to reach room . Lighting in lonby very sark

Location

Stayed in May 2024

very nice hotel and very friendly staff. excellent breakfast !

Stayed in April 2024

Not too much around the direct area to explore other than a shopping mall

The staff were so accomodating and our room was absolutely beautiful. Loved the view from the bath. Close to train station

Stayed in May 2024

The location were not as nice as in Futian area. KK mall is just a stone throw away but the mall is not comparable to those in Futian area but you can take a cab out anyways. There's also a metro in the mall so it is still convenient to move around :)

It was an exceptional experience to stay at the highest St Regis in the world! The view and architecture were super impressive, the staffs have the warmest welcome and not forgeting Alice for being very attentive to our requests. They certainly made us felt welcome. The pool is great and nice with a hot jacuzzi bath. There is also a nice bar at Level 95 which we enjoyed. The room is nice and the bed is comfy, and I love their choice of hand soap :)

Stayed in April 2024

I hope there is an International menu in its restaurant

It has an impressive cafe on floor 96!! It is the highest hotel I have ever been I loved the view from my room

Stayed in March 2024

1.Bath tub drain cover was out of order 🙃 I had to lock with my foot to stop draining when i took a bath 🛁 😩 2.tv remote control battery was running out of battery. I has to press the button many times to turn on /off it.

View from our room and the lobby Bottler service for our anniversary

Stayed in December 2023

n/a

The staff was very helpful and professional

Stayed in December 2023

Nil

Quiet, Spacious & comfortable room, Beautiful view, Bar & Spa

Stayed in December 2023

English level of staff. The bar on the attic is only accessible by Elite Bonvoy members.

The level of courtesy and the luxury vibe in the whole hotel. Great location. Also the champane-shaving ceremony at 6:30pm daily.

Stayed in October 2023

Hotel with amazing view

Stayed in September 2023