Bed was not comfortable and the hotel was old

Location was in the middle on centre. Staff was nice, breakfast was good enough

Stayed in June 2023

no lifts, breakfast was very poor, very few UK channels on tv, not accessible for disabled people.

nice tall ceilings and nice bathrooms

Stayed in June 2023

- The walls are paper thin, at least on the second floor. I could hear the guests in the other room shower, snoring and their entire conversations. - Extremely uncomfortable and low quality pillows. I asked at the reception if they could be changed but I was told all rooms have the same type of pillows (I doubt it as my parents were staying there too and their pillows were a bit better). - The room had a lot of damage (floors, walls, shower). The cleaning lady hardly cleaned every day, didn't even bother to change the towels on the last day. - Had a spider in my room. - The boiler/AC made so much noise in the middle of the night, although it was off. - A lot of noise in the hotel. I fully understand that the hotel is not responsible for the outside noise (construction etc.) but there were noises from within starting as early at 7:30 AM. What kind of holiday is that?

The location of the hotel is fantastic, close to the old town square, the main bridge and shopping areas. The breakfast was not bad either, although basic. The staff from the breakfast area were great and very helpful. The toiletries were nice too.

Stayed in June 2023

shouting outside the hotel keeping me awake in the early hours. not the hotels fault. the breakfast was also quite mediocre.

the room was truly lovely, the bed very comfortable and the pillows nice and comfy. the bathroom was clean and stylish

Stayed in April 2023

I had one of the rooms on top. The sound proofing was very bad as I could hear the people next door walking around in their room. I

Breakfast was really nice. clean and airy room and bathroom.

Stayed in April 2023

The room was old and small, with spider webs and a giant spider on the ceiling. The bathroom was kind of unpleasant. The toilet brush looked like it wasn't cleaned for years. We asked for a room change, but they told us they were fully booked. Smelly and noisy (you could hear very loudly the people from the hallway and even the flushing from other rooms' toilets). It looked like a maxim 3 star hotel room. *Misleading room name - deluxe (it's actually the basic one).

The location was perfect (walking distance to any attraction). Breakfast was ok (but with no variation).

Stayed in May 2023

No elevator (4th floor). No curtains on certain windows (especially bathroom). No soundproof room (we could hear people coming back or leaving at any time). Bed large but short, especially the bed sheets were even shorter and impossible to cover properly. Had to leave a deposit for minibar only cash (chosen option) or by sharing my card details.

Great location, in one of the main streets of Prague. A few minutes walking from all the top attractions. Many restaurants and souvenir shops. Room size. Breakfast (many different choices and really good).

Stayed in May 2023

Room was small and low beams so easy to bang head. No curtain so led to disturbed sleep. Disappointing as photos on website are very misleading. Breakfast is poorly laid out but food is gd. Noisy room.

Staff were really friendly. Restaurant great. Live music was really gd.

Stayed in April 2023

every little noise from stairway goes into room like battlemarch. not sure why I was caughing whole night for no reason, suspect the pillows were filled with feathers? maybe double check before staying if you have asthma or something.

Awesome location, cool medieval spirit, great breakfast, very nice staff

Stayed in April 2023

Well, where do we start? You can’t check in until bang on 3pm, they don’t even attempt to check if it’s available earlier. The breakfast might as well not bother, not a lot of options, croissants are a rock and it’s just a tiny selection. The walls are paper thin, so you can hear movement in all the rooms, even to the point of someone’s phone vibrating on the room next door when they got a call. The first night, we go a bit a boozy and was a bit loud, and lost our room key, the night shift guy came and told us off in 20mins (which is fair enough, and then we went to sleep) but threaten to call the police on us (we were just laughing in our room) second night, someone else got like that, however it was on and off for 3hrs, and we got the blame. The night shift rang our room and told us off and to let the person in - we were asleep as we had a flight, the drunk person was banging and shouting on doors, my friend went down to reception to confirm it wasn’t us. The night shift stormed into our room and we were in bed, no apology nothing. Not acceptable. He had to bypass the drunk person to get to us… not once did he threaten the police to them, but to us he did it twice. On top of this, when we lost our room key, and have to pay a replacement, the amount we were going to be charged, changed 3 times within the space of 10mins. First €30, then €40 and then the final being €50. I honestly wouldn’t overly recommend the hotel, the room is awkward due to the beams to get in and out of bed, and even getting off the toilet you need to be careful.

The receptionist and the bell boys are extremely nice and helpful. The location is a perfect spot, near enough to the square but far away enough not to hear the crowds. The bed is quite comfortable

Stayed in April 2023

There was a smell in the bathroom. The cleaning was not the best.

The location is perfect. Located in a very nice building. Staff was very friendly.

Stayed in March 2023

The room was in the last floor, with no lift. And the heating radiators had problems and made noise during the night.

The location was perfect

Stayed in February 2023

TV did not work well. The channels with English TV shows were dubbed and could not be fixed

Junior suite was very spacious and beds were comfortable. Excellent location

Stayed in March 2023

the room didn’t look the same as the pictures, didn’t have a wardrobe, closet or anything to put our stuff, except for a hanger. the room were 3 floor up and didn’t have a elevator, just stars, which it’s ok for me but would be nice to know before booking. the room was extremely hot, had only a little window on the ceiling, and it’s VERY NOISY. you can hear everything onde the hall and other rooms. they don’t have double blankets, even for double beds. only singles. we had to ask 2 nights in a roll for a extra pillow. the minibar was also never restocked. the breakfast it’s ok, same thing everyday and at 10:00am exact the employees start to taking thing out.

very good location, we did everything by walking. nice staff. heated floor on the bathroom.

Stayed in February 2023

My stay was on 4th floor and there was no lift. So it was a bit problematic to climb the stairs everytime after breakfast or walking through city.

The location was great. Really close to all tourist attractions.

Stayed in February 2023

Breakfast time to late - starts from 8am. This doesn’t work for people going to work. It should be from 7am at least. Room door was secure, but didn’t close properly. This resulted in a lot of noise coming from the hallway. This could be easily resolved.

Checking in/out went smooth. Size of room was good. Shower was good. Wifi and beds were good.

Stayed in February 2023

We passed four nights at the hotel. The first two nights we were on the third floor - my mum couldn't sleep due to the weird noise coming from the heating/boiler room. Once we informed the staff, they changed our room immediately. We then moved to the second floor... The hair dryer didn't work, the bathroom smells constantly the plumbing which was really bad... I guess the wall is very very thin because we could hear the gentleman snoring in the next room!!

The location of the hotel is impeccable. Right in front of the bridge, transportation, old town. The staff is great, professional and nice. Breakfast was great!

Stayed in January 2023

Basic breakfast, no lift!, average cleaning, urgent need if renovation, uncomfortable bed.

In the heart of the city.

Stayed in January 2023

Breakfast was limited and the vegetables weren't fresh. It was difficult for us as a family with a kid because there was no elevator.

Spacious room, great location

Stayed in January 2023

Everything that happens in the restaurant you can here and it was noisy each night till around midnight. First night there where some men yelling, they were very loud. In the shower cabin , the water is not going out.

The hotel is situated just in the city center. the room is huge and the ceilings high and beautifully painted. The receptionist very helpful. There was a boy named Vasyl which helped us , to whom I want to thank.

Stayed in January 2023

It is in an older property

Very convenient to all tourist attractions. In the middle of all the action. Loved the L’Ocitane products they provide, and the towel warmer. The 2-story room was good for us and our grown children. The building engineer came quickly to fix the safe, upon our arrival. The staff was friendly.

Stayed in December 2022

no hot water in the mornings on two days, cleaning team tiding the room next to mine 7:20 am with redio and music on- chatting and slamming doors waking me up. On one day at 9:45 ( breakfast served until 10:00) almost nothing to eat for breakfast and no drinks left.

Great location.

Stayed in January 2023

The staff weren't very friendly and a little disappointed that they didn't acknowledge my 50th Birthday in anyway e..g complimentary bottle of wine or cake etc...my husband had informed them. on our booking that we were there to celebrate my birthday. Our room was not as big as the one shown on the website when we booked, so we asked to move to a larger room, which they did agree to after speaking with the manager.

The location was great and the breakfast was lovely.

Stayed in December 2022

this is a small boutique bed &breakfast hotel not a 4 star hotel. the room we had looked nothing like what we booked on booking.com

great location, fantastic restaurant, friendly staff

Stayed in December 2022

There is not hot water !!!! There too much broken thinks in the room like toilet paper dispenser There room location if far from reception and entrance to hotel !!! 3 floor with out lift for 75 old ???? and I ask the hotel at least 1 floor !!!

Second day the hotel change the room

Stayed in December 2022