It was most bad service ever! In 1 a.m. when we was bag after work, there was no light in the room. So we had to change the room. We take all our stuff and go to our room. And my husband just stuck in the elevator. It was closed and didn’t opened for at least 30 minutes. Again, it was in the night and after work. Yes. Mistakes happen, but where was no any apologies from receptionist in the night and even in the morning when I about this both situation for new person on front desk. She was, like: “so what, it is your problem”.

Big, nice hotel

Stayed in February 2024

Very poor interior, cheap curtains, cheap cosmetics, strange interior of the room.

The hotel doesn't correspond to the 4 star level. I would give 3 by all parameters.

Stayed in January 2024

Nothing

The breakfast was awesome, our kids and us found our favourites . The other important matter for me was about the beds, since i was looking for a room for all of us and mostly the hotels offered an extra bed that is not comfortable , this hotel gave us two connected room with 4 beds . The quality of sleep was very good, cleanness is nice either.

Stayed in January 2024

Did not get receipt from property or from booking... Can not get renumeration from my company.

Stayed in November 2023

Bathroom offers little privacy (glass door and walls). Room-service food was not good. Gym is a small room with 4 machines. Asked for 7 euros to provide bath robe. This is not a 4 star hotel.

Stayed in December 2023

Their was a very unpleasant mark on the wall in the bathroom, not sure what it was, but sure was disturbing.

Stayed in December 2023

there were never any spare towels. No shower cap. No tissue paper. the shower/bathtub was not easy getting out. and having to hang anything in the toilet cubicle felt very unhygienic

rooms were clean

Stayed in November 2023

Hotel staff don't speak English, only at reception you will someone who can speak English

Hotel infrastructure and amenities

Stayed in October 2023

Clean, modern, polite staff, 15 min away on subway from centre

Stayed in November 2023

Bed bugs. When I informed the staff about that they immediately started to check the room and block it for other visitors. But they didn't offer any compensation while I did not ask for it as I was in a hurry because of the next trip. Also bathroom as for me will not be comfortable for a visit with colleagues. I was there with my friend, so that was +- ok, but the doors are too thin

Staff was nice, they even let me leave the bags before check-in and for some time after check-out in secure room. The hotel room was mostly comfortable, WiFi was ok, there were tea and coffee etc.

Stayed in November 2023

First night we couldn't rest and sleep a lot, because there were a lot of asian teenegers in our floor and they thought this is a hostel so they were very-very loud. First evening there was buffet dinner. It was very good, but second and third evening dinner were awful. We got menu. The soup was instant and dessert was as same as that last evening's buffet dinner remained... I think this is not four stars hotel service. This is overpriced.

The room and the hotel was very clean. Breakfast was really good.

Stayed in November 2023

Everything was perfect

Stayed in November 2023

Bed in 521 is really bad Bath in is awful Gym cannot be named normal gym, it is even not fitness room

Breakfast

Stayed in November 2023

Parking is insufficient

Location good for purpose

Stayed in October 2023

Very unstable wifi

Stayed in October 2023

My room view is bad and creepy. Direct view to the cemetery below. Booked 2 single beds but got 1 king bed, double charged on city tax as booking.com already charged that but reception still ask for city tax per person per night with no receipt provided by them when paid city tax in cash. The environment is very noisy. I can hear people walking in passage and elevators, every door shut is very loud. Sound insulation is almost non. Got booking.com upgrade to execute room, but does not feel like upgrade at all. More like downgraded. Enter guest name but instead. Guest name become main booking person....making checking in and out difficult. The entire trip vibe was down.

It is clean. Water is hot, airconditioning is working as expected.

Stayed in October 2023

Incompetent reception personell. Confirming parking reservation in writing before check in, when I arrived at midnight no parking available, garage entrance super narrow with one inch space between sides and side car mirrors very dangeorous to navigate for bigger cars, room I received was unprepared and used, dirty towels on the floor and mess in the room. The other room had super soft bed so it was very bad sleep. I will never come back to this hotel.

Stayed in October 2023

Bed: Even though I explicitly asked for a queen bed, I got two separate beds. Two separate beds for one person!!! Noise: There was something very wrong about pipes and/or paper-thin walls. I had problems to fall sleep cause I heard frequent flushing. Shower and toilet: Shower looked like a wardrobe. It was tiny and it didn't even have a proper air ventilation. The same about toilet. Wifi: Wifi was extremely slow. I had to buy local simcard to use mobile data instead! Mobile internet was 10 times faster! TV: TV wasn't even connected to internet. All the channels had absurdly horrible video quality. Rude reception staff: Reception staff was unable to communicate in Czech language and wasn't even able to answer simple questions and complaints.

breakfast

Stayed in September 2023

Toilet not properly cleaned TV not working - no incoming signal mentioned at check out - front desk not really interested not able to produce a correct invoice still waiting for invoice to be send

Stayed in September 2023

The hotel is very clean and all staff are very friendly and helpful I really like it and I will come again

Stayed in September 2023

They were understaffed. The didn’t re-charge tje instant cofee on thé room and’ if we asked for coffee or creamer they would roll their eyes and give you just coffee (not creamer). Some employee were very nice some were rude. Some seemed very stressed.

Great room, super clean

Stayed in September 2023

Front desk staff not friendly at all

Restaurant and bar staff friendly

Stayed in August 2023

- very poor internet quality - no noise isolation, can hear neighbours. - safe lock is not working. - lamps flicker all night (even when switched off), good luck if you are a light sleeping. - view from the window: tombs!

-Clean - Good breakfast - Nice lunch/dinner at the bar - kind staff - 7 minutes on foot from metro

Stayed in September 2023

Not clean , no towels in the room!

Stayed in August 2023