Well sited. Nice breakfast. Helpful staff.

Stayed in May 2022

The only thing that was a bit annoying is that every time someone in the hotel closes the door you will hear it from your room (not terrible at all).

Everything was wonderful, from the receptionist to the cleaning team. My fiancé and I got married in Prague and the hotel staff was so nice, they made two swans in a shape of hearth with towels and left a box of chocolate with a lovely letter. The location is amazing! There are some places near the hotel like donuteria, Choco Café and more that you must try! The room was big and clean with a huge bathroom.

Stayed in May 2022

Perfect location to walk to all the areas of the city. The staff was friendly and helpful. The rooms were spacious , clean and comfortable. Great breakfast in the morning with a good variety of food.

Stayed in May 2022

Nothing was bad

The hotel was amazing, they were incredibly nice and helped us find an amazing tour. The breakfast was great and the rooms were incredible! Their service was amazing also

Stayed in April 2022

No concierge Water is not complimentary in the room Room value is high for a small boutique hotel

Room is big and comfy

Stayed in May 2022

Excellent location close to Charles Bridge and not far from Old Town. Large, clean and comfortable room. Monika and staff were very helpful. Samuel made sure we safely got our ride to the airport for our early morning flight. Good breakfast.

Stayed in May 2022

Nothing.

very welcoming staff, lovely room, clean and with everything we needed. The hotel is in a good location, excellent breakfast and the staff were very helpful and informative.

Stayed in May 2022

Lack of English TV channels

Excellent customer service, perfect location, very good breakfast

Stayed in May 2022

Hot water in the bath room was finishing at 5 min so it was quite stressful fir my family members.

Stayed in May 2022

breakfast same every day. but quite good one

great presidential suite perfect location

Stayed in April 2022

No bar No common seating area to relax outside the room. We stayed at the rear of the hotel and had a view of what appeared to be a hostel for the homeless and had to witness one stripping off one morning. Some staff were very unhelpful regarding advice for what to do and things to see. Finally, we had breakfast included but found it was very poor and we ate out every morning instead.

Location was good and the room was a good size.

Stayed in April 2025

Room temperature don't was up to requirement. The window frame need to be adjusted.

Stayed in February 2025

Dim lighting throughout the room. Hair on our beds and pillows on arrival

Close location to Old Town Square. Transport from airport to hotel was able to be arranged by the hotel at short notice, although transport was not in a Skoda limousine as advertised. Helpful, friendly hotel staff.

Stayed in December 2024

Even if the hotel was located near the sights and restaurants, I didn't like the surroundings: Graffiti on the walls around us made the surroundings look seedy. Also, you had to climb steep steps to the Reception. Although there was a door beside the main entrance to go thru to get to the elevators, you had to ring for Reception to open the door. Card keys didn't work to enable opening of the side door, so you had to practically always go up the steps to the hotel. The hallway thru the side door was also kind of creepy.

The rooms were very spacious and the beds comfortable. Lots of closet space. The Front Desk staff was helpful. Food was pretty good even if not plentiful; and they varied it daily. Loved the brand and selection of teas.

Stayed in October 2024

Not sure why it’s called the Presidential Suite, other than the balcony the room is small and dark (superior rooms much brighter) sink is in the living room? It’s advertised as having a mini bar - it’s a small empty fridge! Breakfast was poor, the hot offer was hot dogs and over cooked eggs, the coffee was cold, no toaster. On arrival my wife was very unwell so I asked for a place she could lie down, the manager didn’t ask how she could help my wife she just kept saying “i can give you a room but will have to charge you £200 extra” When I argued we had a room to check in to three hours later she then said I might be able to do it for £60. I would happily pay whatever but the complete lack of service or concern from the manager was appalling. That is sadly my first and last impression of this hotel. Such a shame as Prague is wonderful and other than the reception experience the other staff were lovely. Service is simple - imagine how you would want your parents to be treated and you will be focusing on whats important, not policy or making money.

Location superb. Good lift, comfortable bed, friendly transfer to airport.

Stayed in September 2024

We had an issue with the air conditioning. They tried to help by putting in a portable air fan. Had a little trouble getting it to work but then it was able to cool off the room.

The location of the hotel was great. We were walking distance to most places. I loved that breakfast was included and they were able to accommodate my dietary needs.

Stayed in August 2024

זרם מים חלש במקלחות

Stayed in June 2024

The bed was a bit high in one of the rooms and made it uncomfortable. We had issues with taxi booking due to a staff mistake and we nearly lost our reservation at the restaurant during our last night.

Everything was good and the staff were very helpful. There were some issues with A/C and hot water but the reception staff were quick to resolve any issues.

Stayed in April 2024

On the first evening, there was a loud vibrating noise coming from one of the wardrobes. Inside we found a very large electrical board and we were worried about the level of noise coming from it. We rang the reception and after 5 minutes, the noise stopped. We were woken up at 6am the next morning, by the same loud noise. We rang reception, but there was no answer. The noise stopped after 5 minutes. The third morning, the same noise woke us up at 8am. The reception's response was abrupt, (it was our fault not notifying them earlier, despite our 3 earlier calls to them and a technician would be called soon). During breakfast, we were given the option to change rooms which we did. We are alarmed that a possible major electrical fault was occuring on our exit route from the room and the hotel didn't investigate it straight away. Our room was on the third floor and if there was an electrical fire, our exit route would have been blocked due the proximity of the board.

Great location, easy to access on foot all main attaractions. The hotel is located close to some great restaurants and bars. Clean rooms, however the air con is set on winter mode, which made the rooms really hot on sunny warm spring days. I wouln't recommend the breakfast option; limited choice and cheap quality products for both cooked and continental options.

Stayed in April 2024

1) Climate/temperature control system was poor - room was at 23.5C & staff couldn't really reduce it by much. I was asked to keep the windows open, which turned out to be a noisy experience all night long. 2) Staff could be friendlier (although no issue, per se)

1) Good convenient location. 2) Pretty good breakfast 3) Spacious family room. 4) Good overall value.

Stayed in April 2024

Not a 5 star hotel, noise from window, AC didn`t work, gym was too little and runmill was out of order

Location and bed

Stayed in April 2024

Breakfast was unfortunately not good at all, the scrambled eggs were sour(?!), vegetables and cheese had some weird taste and smelled like fridge. Bacon was not cooked at all :c.

The rooms were bige, nice and clean, staff very friendly!

Stayed in February 2024

The room was so different than what I saw on pictures. It was so disappointing. We tried to upgrade room but there was only one presidential room and it was not available. Room was small and there was no door for cupboard to put my clothes. There was nothing to put my luggage on to open and take off my clothes. Bathroom was extremely dark and it was difficult to do make-up etc.

I like the location. It was 2 minutes away from Charles Bridge. Old Town Square was only 5 minutes away by walk. Breakfast was also great.

Stayed in December 2023

No charger blugs next to the sides of the bed at all, No charger blugs next to the couch .. I had to charge my phone from the blug of the water heater.. The lights were dim ( no good lights to do your makeup ) The air conditioner was making a loud weird noise in the bedroom Overall disappointing

I liked the location, and the breakfast

Stayed in December 2023