It is called ‘spa and wellness’ but it just has a sauna and a cold pool.

The rooms and the breakfast were very good!

Stayed in January 2025

Hotel needs renovation!!! Temperature regulators on the heating cells are not working and you will be pushed to be in hot or cold room, nothing in between. The same is with bathroom. Breakfast was good but with very poor choice. As I wrote, hotel has 4 start 10 years ago, but now it can have 2, no more.

Very good place of this hotel! The main street is near by which is plenty of restaurants, shopping places.

Stayed in January 2025

I didn't get parking space.

Room was excellent

Stayed in October 2024

Spa - expected more. It was just small swimming pool and one sauna. Massages were a bit expensive. Breakfast and dinner were ok, but nothing special. Instead of 3 types of eggs could be mushrooms for example. Only one coffee machine where people were queuing up. Nice cake for dinner, but it was only one and finished quickly.

Room was big and warm. Big bathroom, all necessary was there. Hotel is little old style, but location and view from the restaurant covers it up. Elevator was also big and comfortable as well.

Stayed in November 2024

Spa can get very busy at times especialy in the evenings. Not blaming hotel but some parents need to look after their kids in the swimming pool as their behaviour was not acceptable. Might benefit having a member of staff keeping an eye on the spa section to avoid this situations.

Great location. Specious room. Comfy beds. Good size bathroom. Great stay

Stayed in October 2024

This time the cleaning was not properly done in the room, so was really strange vs previous times; sound isolation was very bad (especially if your room is connected by the door inside with another room so i have heard all the noises all night) (at least Martin at the reception helped me to change to a smaller room but without a door inside on the third day of suffering and addressing it to the reception), the city tax was taken for the person who was not there at all for a week, i was addressing it several times to the staff, but the management didnt help there at all and ignored the request: very very strange! There was a kettle in the room, but no tea...in the past the tea was put...

I am in the hotel for the 4th time: I like the SPA area with the view, friendly staff, good breakfast, great location, towels were available in the SPA area, a kettle in the room (but no tea bags!!!)

Stayed in October 2024

Hairdryer needs a retirement. Old, barely worked

Location is as good as it gets, parking it far away but connected with a funiculor.

Stayed in September 2024

all towel and cloths on ground floor in front of the elevator. Coffee machine offen out of order to loud music or advertising from the TV set in the morning which is for German tourists fully …

Stayed in September 2024

No parking

Location View Cleanliness

Stayed in September 2024

On the top floor there was a nice swimming pool and a good sauna. I often found myself there alone. However, the emergency phones there, as I found out, did not work. They did not work even after I notified the hotel staff, which surprised me.

Breakfast and room were good. My room had a beautiful view of the Diana Tower and Theatre Square. This was marred by the fact that the square had numerous public parking spaces. The exhaust fumes often forced me to close the windows.

Stayed in September 2024

Pool is not hot. It is just calm.

Location

Stayed in September 2024

Ive booked two rooms, one for children and one for parents. Ive requested the two room near to each other because of the young children. Unfortunately the two room were in different floor and different part. This was very annoying and uncomfortable for us and parents have to sleep in different room. The car can be parked only on the hill in public garage , climbing is needed.

The breakfast and dinner were delicious and varied and good in price. The rooms are nice , clean and quite big (including sofa, armchair, desk) The location of the hotel was perfect , in the hearth of the city. The recepcionists were kind.

Stayed in August 2024

The lady at the reception seemed very busy and unavailable, both at check in and check out.

Location, swimming pool, room.

Stayed in August 2024

Pet hairs in the room, and they never disappeared

Location and the staff were angels

Stayed in August 2024

The only minor downside was the lack of on-site parking. However, the receptionist was very helpful and provided clear instructions on where to park, so it wasn't an issue. The breakfast was decent but didn’t stand out as particularly exciting. I was incredibly frustrated by the constant flow of emails from the hotel. First, their booking account was hacked, which resulted in a lot of suspicious messages with odd links, and I had to report this issue to them. Afterward, I started receiving an excessive number of messages and emails about the hotel, including information about their facilities and options. Despite these small drawbacks, our overall experience was highly positive. We would definitely recommend this hotel and look forward to staying here again!

My husband and I stayed for one night in a suite and had a wonderful experience at this hotel. The room was spacious, clean, and beautifully decorated, making for a very comfortable stay. The room had a bathtub, and the Wi-Fi worked well. We especially enjoyed the sauna and swimming pool, which were perfect for relaxation - particularly when the pool was kid-free. The view from the pool area is magnificent! The location of the hotel is fantastic, offering great convenience and easy access to nearby attractions. We found the overall value for the money to be exceptional.

Stayed in August 2024

Air conditioner in the room looked a bit old and probably didn’t have the best air.

It was a beautiful hotel with old style furniture. Staff were friendly. Pool area at the top floor and the terrace was very beautiful.

Stayed in July 2024

Fridge didn’t work, we travel with dog couldn’t store his food, at reception we ask they said low fridge is on purpose

Super clean, nice pool, sauna perfect, great location

Stayed in July 2024

Unfortunatly on week days sauna opens after 3pm only, so could not enjoy it; no hotel parking (but you can drive to a public one)

Great location, Friendly and supportive staff, nice spa area with a big swimming pool, big room, kettle in the room, rich breakfast

Stayed in May 2024

Looks dated but it was very clean and the pool and spa was soo clean as well. I think a newer set of pictures would help the hotel

Stayed in June 2024

The room had a good size and was clean, the personnel was very friendly and welcoming. The location of the hotel is very good as well. We asked for glutenfree breakfast at checkin and next morning the restaurant staff had prepared a big plate for us with glutenfree bread, bio yogurt and tofu. Great service. The breakfast itself was also a good choice to get you started into the day. One morning the bread was running short, but other days were ok. The pool area is also nice, located in the top floor and a balkony with sun loungers and a great view onto the hillside. Nothing we can complain about this place, I will book again next time in Karlovy Vary.

Stayed in June 2024

Breakfast was OK.

Stayed in May 2024

Food was basic and below expectations.

We had a great time , Location is very nice the view from window was beautiful .calm and relaxing. Swiming pool is very nice , nice terrace with nice view Sauna was amazing . Rooms are clean and beds are comfy . The guys in reception are very responsive and helpful. Manager of hotel nice and very helpful. I would definitely come again but with no food included.

Stayed in May 2024

The evening lunch didn't meet our expectations - there were far fewer dishes than the breakfast, and it was more expensive than the breakfast, which is strange.

Location, room size.

Stayed in May 2024

Amazing location and superb room, with stunning view. Perfect for few days of escape and relaxing in picturesque Karlovy Vary..

Stayed in April 2024