We were given a room at the 7th floor. It turned out the elevator was out of order, and it had been so for quite some time. Carrying our suitcases up through the narrow staircase all alone (we are 73 years old!) almost destroyed our stay.

Breakfast was OK. Location was perfect, unless you drive your own car. Very, very expensive car-parks.

Stayed in March 2024

Hot water was gone around 8pm, had to wait to heat up again

Lovely room, good value

Stayed in February 2024

Unfortunatelly, late at night the water is not quite hot, therefore I couldn´t use the bathtub.

The place is beautiful and the city amazing. Maissonette, the bathroom, the bedroom, and kitchen. All great. All in all, it was a very good experience.

Stayed in January 2024

The location is excellent, but everything is not up to one star. The furnishings are very old, the interior of the building is bad, and the treatment of the reception staff is disrespectful.

The location is excellent

Stayed in January 2024

Location is fantastic and it is a very cool way to renovate an old house to make it superb still keep old quirky patina of an historic house.

Stayed in December 2023

Facilities are super run-down. Like from last century.

Central location. Free breakfast.

Stayed in December 2023

Nothing

Everything was wonderful

Stayed in November 2023

We had the appartment with 2 rooms in the 6th floor but the second room didn't have any beds. There were only 2 single matresses on the carpet on the floor. Τhe appartment is neglected,most of the utensils and cutlery are missing. Hairdryer is broken.

The appatrment is in good position but the interior needs renovation .

Stayed in October 2023

Very helpful and transparent service. Will definitely recommend and visit again.

Stayed in September 2023

Wonderful view from the windows, located on the pedestrian path, good breakfast

Stayed in September 2023

Hotel's room where we stayed was clean but, it was seems to be repaired few years ago. I mean ceiling which made of plasterboard. You can see in the bathroom old chrome on the equipments of the wash-basin. And next is old laquering on the door and door frames, and a bit bad condition of carpet on the floor. Maybe for somebady are small details but it doesn't make good mark for accomodation in the spa zone.

Parking place in the hotel garage and breakfast were great!

Stayed in September 2023

Good location, in the middle of Karlovy Vary SPA, opposite the collonade.

Stayed in September 2023

Breakfast is awful , for sure this is not 4 stars

I liked the view from my room.

Stayed in August 2023

1. Unpleasant odour in the room (Suit, floor 6). Everything smells like abandoned house. 2. The rooms are super old - wallpapers are getting loose, towels are worn out (edges ripped apart) 3. Free breakfast is super simple

Perfect Location, Helpful staff

Stayed in August 2023

There was disgusting smell in hallway, also breakfast hall wasn't nice

Location was good, the room was clean

Stayed in August 2023

The Wifi is not good at all, the internet is working well

Stayed in August 2023

Very good location with nice stuff .

Stayed in August 2023

A. The WiFi signal was weak and often dropped completely. B.It would be useful for anyone traveling by car to know during the booking process and not afterwards whether there is parking available at the accommodation or not.

The hotel is in the center of the tourist area of the city. The lady at the reception was very friendly and helpful to us. The room was really very good and very clean. Really much better than we expected. A small cozy suite with all the comforts to stay not only a few days.The view from the room is also excellent as it faces the river with the Mill Colonnade in the background. Although there was no parking available at the hotel, we found easily, after a relevant instruction from the reception, a free one on a public road 300 m away. 

Stayed in July 2023

Nice rooms, worst pillows. Awful breakfast but location is the best

Stayed in July 2023

No

Good location, good staffs, good breakfast , Free parking in hotel

Stayed in June 2023

If this is a 4-star hotel, then I'm an astronaut. And I'm not an astronaut.))) Hard, uncomfortable and creaky mattress. Very old furniture. Lots of flies in the room that are impossible to get rid of.

Location, view from the window.

Stayed in April 2023

It looks like nobody care about the hotel.

Only goos thing in hotel is localization.

Stayed in April 2023

Very dirty - didn’t look like it had been hoovered. Bed and pillow uncomfortable. Lots of broken things - lamp, hairdryer, wardrobe. No housekeeping.

Location great. Lovely view from window.

Stayed in April 2023

Thank you very much for a great stay! Grandmother and kiddo were very happy)

Stayed in March 2023