We were living in the attic room on the 5th floor, with a nice view on colonnade and the main street. However, internet did not cover our room, but the personnel allowed us to use internet while working in the restaraunt. So, the main issue is the coverage of internet of the 5th floor. But we really like everything elase and especially - breakfast and personnel.

Stayed in March 2025

There is only a problem with parking. It is very difficult to get to the hotel entrance. And the parking is a long way from the hotel.

We stayed one night with our granddaughter. The room is excellent and spacious. The staff is kind and tries to help. Personal jacuzzi and sauna upon request.

Stayed in March 2025

Very nice stylish hotel in the city centre of Karlovy Vary, in the walking distance to the Kolonada. Friendly personnel, nice location, clean and cosy.

Stayed in March 2025

Only very minor thing was a bit inconvenient for me - the shower head in the bathroom, nowhere to set it on the wall.

Very atmospheric beautiful hotel. Nicely fitting into general vibe of the city. We had a very comfortable spacious room with balcony and view on the colonnade. Thus, location is great, although not the closest to bus or train stations if you're taking those types of transport. Room is very well equipped and richly decorated. The staff is very friendly and welcoming.

Stayed in December 2024

Nothing

The entire staff were wonderful, the room was soooo spacious with an extra couch bed, the bathroom was a shower, sooooooo spacious, soooo clean, all right at the city centre, plus I bout a large plate of chicken and chips with mayonaise as dinner for 360czech crowns only, much better than outer restaurants and breakfast was buffet. They have all sorts of Spa service too

Stayed in December 2024

Good location, very cozy, clean rooms, very nice unusual decorations, restaurant on premises

Stayed in September 2024

All great

All great

Stayed in September 2024

Hotel only has few parking spaces, so prepare to park in quite expensive parking of other hotel. We paid 24 eur for the one night stay. Our room had no air conditioner, not sure about other rooms. Breakfast also was quite poor.

Very good location, beautiful building, some beautiful interior details, clean room, comfortable bed.

Stayed in August 2024

Some members of the staff were not friendly, looking into phone when we were talking to them, not really paying attention etc, and also loud and noisy during breakfast. Pillows were very bad, we had neck pain all the time. and though it was clean, there was a stinky smell just near one side of the bed, maybe coming from a plant, though smelled more like a dog/cat. Wi-fi almost not existing. So, too many small drawbacks, which kinda made it not so pleasant there.

The location was very good, we liked the breakfast, the interior of the room was cozy, there was a small refrigerator in the room, and AC. The bathroom was nice, with a bathtub and a shower separately

Stayed in July 2024

we didn't like the unability of one of the desk staff to solve small problem and lack of capability to explain about the parking rate and pay.

location, the room design and furnitures. breakfast was good

Stayed in June 2024

Parking is a little far from the property.

Amazing place. Very clean and cozy. Fantastic location!

Stayed in May 2024

Breakfast wasn't consistent. First day was good though

Room was spacious

Stayed in March 2024

Variety for breakfast was good and enough. The staff was nice and always very helpful.

Stayed in March 2024

I lost or had stolen my Wallet and credit cards also driving license. Reported to reception on two occasions. Date lost Tuesday morning. Unusual situation while I left the room.

Location to tourist destinations

Stayed in March 2024

whirlpool was advertised but hasn’t been working for a few months.

good breakfast, nice room with a good view, friendly staff

Stayed in March 2024

In the presence of greatness!!! Fantastic historic building in the perfect location. All the staff were lovely. Great breakfast. Highly recommended 10/10

Stayed in March 2024

There are a few details that could be improved immediately, but I guess this is the case with every business, especially in this time of year ( February).The choice for breakfast was a bit narrow

The location is superb, the interiors remind you of the Art Nouveau period and late baroque.Gets you directly in a good mood.I recommend this hotel

Stayed in February 2024

Breakfast was ok with bread, eggs, etc. Missed some non-sugared yoghurt and fruits, though.

Nice Hotel close to the river and the City Center. We had bad luck as the Wellness section was closed. However, found some compensation with help of the friendly receptionist. The bed was comfortable.

Stayed in January 2024

poor english mostly russian language spoken by staff

Nice room

Stayed in December 2023

Wi-fi not for free

Beatiful building Good position

Stayed in September 2023

Breakfast a little disappointing.

Great central location. Lovely rooms. Comfortable beds and really clean. Food in restaurant very good.

Stayed in August 2023

No kettle or fridge.

A large stylish room with a view of the river just a walk over the bridge from the main colonnade. Everything was great.

Stayed in July 2023

Explain location of car park beforehand.

Beautiful people. Welcoming staff.

Stayed in July 2023

Bathrooms seemed a little bit outdated. Parking spots - but it’s a general issue in Karlovy Vary that there is not many parking spots. I think breakfast buffet could have been richer.

Great location. Comfortable beds. Friendly and helpful staff.

Stayed in July 2023