Zahradní 3/407, Karlovy Vary, 360 01, Czech Republic
#73 of 99 hotels in Karlovy Vary
Guests' ChoiceBased on 20 hotel reviews
7.7Cleanliness
8.7
Comfort
8.4
Location
9.4
Facilities
7.8
Staff
8.5
Value for money
7.9
Free Wifi
6.2
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Showing 1 - 20
Reviewed: August 17, 2023
Svetlana
Czech RepublicBreakfast was a really poor and we stayed there during the movie festival so it it was extremly noisy, because the hotel is directly above the colonade and park where were parties the whole night
Lovly room- historic atmosphere, comfortable bed, friendly and helpful staff- we stored our lugguage at reception desk and they filled our bottle with fresh water for journey
Stayed in July 2023
Reviewed: September 25, 2022
Seifeddine
Czech RepublicEverything good
Stayed in August 2022
Reviewed: February 27, 2025
Babovka123
Czech RepublicThe hotel absolutely does not correspond to 4* hotel. Old furniture, reception is a dark depressive place. In our room there were two separated beds just put together, with a gap in the middle, fridge in the room was empty and turned off. Another bad suprise was, that wellness is open only in the week, in the weekend is close. There was a bath in our room, what was nice, but before we could use it, my partner had to repair the broken plug. Food served for the dinner and also for breakfast was poor and cheap. We will never come back, the price does not meet the quality.
Perfect location, clean room and beds.
Stayed in February 2025
Reviewed: February 17, 2025
Radev
Czech Republic1.Very expensive for what they offer.They didn't even put a single bottle of water in the room... 2. In the booking photos of the room there was a 3 window room with view to garden, in reality was only two windows without that view. 3. The breakfast was very poor.. they ran out of eggs, and they said that they will bring more, but they didn't. 4. During breakfast you are sharing a table with other people, because they keep only 1 room for that, as they do not want to heat the other places for sitting.. 5. SPA does not work in weekend, so if you are on a weekend trip, do not expect to have it. 6. You can not bring your coffee in the room, because you can mess it up.. And so on and so on... I'm visiting Karlovy Vary multiple times in a year I was in a cheaper hotels, but never saw such hotel rules as those.. come on people...bring some standards
Stayed in February 2025
Reviewed: August 3, 2024
Vorlová
Czech RepublicNo Air condition
Great staff and location
Stayed in July 2024
Reviewed: July 17, 2024
Goran
SwedenAn unprecedented experience. we arrived at the hotel after a 7-hour journey from Sweden, where we were met at the reception desk by a lady who did not know 2 words of English. She was looking for passports to fill out forms for the hotel and she started tapping with two fingers which seemed to me endless. my car was parked in front of the hotel where it was allowed to leave it for 15 minutes. I told her I was going to transfer the car and give us the keys to the room to take our things there. she said she couldn't until she filled in the information, which led to the first conflict. she finally relented to give us the keys. when I returned to the hotel after transferring the car, I paid for the rooms and signed the document about the residence tax, which my mother (74 years old) and son (12 years old) who were in the room didn't sign because they were in the room. I told her we were only coming to take a shower and come down to sign the paper. less than 10 minutes later, she called our room, speaking in Czech, which I didn't understand. I went downstairs where I was greeted angrily by the lady. She asking for the papers to be signed immediately. that was the end of my patience, I asked to sign a paper for my son, who is a minor, which she did not allow me at first, but when her colleague explained to her that I have the right as a parent, she gave in with an argument. I told her that my mother had fallen asleep and that she would sign tomorrow morning, and that I had no intention of waking her up for that. I told her that she had a paid bill and 3 passports with her as a guarantee and went to the room in a rage. not 20 minutes had passed when the phone rang from the reception from the same woman. I felt hunted in a hotel that I paid well for one signature. service horror. the other girl was extremely kind. weak breakfast, nice and clean rooms, service and experience never gets worse.
Location, room cleanliness
Stayed in July 2024
Reviewed: December 11, 2023
Černý
Czech RepublicWe stayed here during cold times and the room heating was poor. We were lucky that the receptionist gave us additional heating. The breakfast waa very basic and could improve.
Perfect location, room was clean and the lady at the reception was nice and helpful.
Stayed in December 2023
Reviewed: April 14, 2023
Carlo
Czech RepublicThe pillows were not as comfortable as the beds.
The location is perfect: city center, nice view, enough restaurants nearby. The room was big enough, so was the bathroom. The beds are comfortable. Breakfast was fine too: nice choice of warm and cold food. The personnel is extremely kind and attentive.
Stayed in April 2023
Reviewed: July 19, 2023
Hovhannes
Czech RepublicThere are no comments available for this review
Stayed in July 2023
Reviewed: May 22, 2023
Iain
United KingdomThere are no comments available for this review
Stayed in May 2023
Reviewed: October 23, 2022
Lee
IsraelThere are no comments available for this review
Stayed in October 2022
Reviewed: September 28, 2022
Igor
UkraineThere are no comments available for this review
Stayed in September 2022
Reviewed: September 2, 2022
강현지
Czech RepublicThere are no comments available for this review
Stayed in August 2022
Reviewed: July 18, 2022
Andras
LuxembourgThere are no comments available for this review
Stayed in July 2022
Reviewed: July 3, 2022
Oleg
Czech RepublicThere are no comments available for this review
Stayed in July 2022
Reviewed: July 19, 2023
Blanka
United KingdomThere are no comments available for this review
Stayed in July 2023
Reviewed: November 1, 2022
Attila
NorwayThere are no comments available for this review
Stayed in October 2022
Reviewed: October 20, 2022
Tor-einar
GermanyThere are no comments available for this review
Stayed in September 2022
Reviewed: August 16, 2022
Maria_nl
SerbiaThere are no comments available for this review
Stayed in August 2022
Showing 1 - 20
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