None

Own car park

Stayed in March 2025

the beds were hard,

The room and scenery were nice,

Stayed in March 2025

The walls were a little thin so when we were watching a movie in the room one evening, we could hear people speaking in another room nearby. Not specifically what they were saying, but the overall sound. The room decor is a little outdated but fine overall :)

The breakfast was just as great as we'd hoped it would be. We also enjoyed the pool, whirlpool, and sauna. Bathrobe and towels included, as well as slippers (but we had to ask for them at the front desk). The exhibition of quilted art in the lobby was also very nice. It was kind of cool that the three buildings are connected by tunnels. We had a nice view of the surrounding forests from our window/balcony in the mornings.

Stayed in February 2025

- For the first time in our life we waiting 45 minutes for Acommodation at the Reception desk with two employees! Sunday afternoon. - The Spa Center its no exactly SPA. Its a some kind a retro sanatorium. The Saunas & Steam bath zones looks like in balneo hospital. The Spa Reception needs more Wellcome vision. - The Charlestone restaurant also is not a hotel restaurant, but just a Canteen with staff. - the bed mattresses were terribly uncomfortable! Bulging bump in the middle, rolling off the edge of the bed. There is a gap between the double bed. Huge uncomfortable pillows, no normal pillows. Terribly hot in the apartment, can't turn down the heating, thick blankets. - The Breakfast every day is the same. The coffee is very strange without taste... Not kind espresso, not schwarz, no cream, no sweet or no bitter :-) - And what was this Green House and Blue House ?! :-) The hotel buildings are in orange yellow collors. - The whole hotel and wellness area needs some new homogenic vision, remind of old socialistic resort era.

The swimming pool was very spacious and nice. For the first time we see a 29 temperature degrees pool-bazen in czech hotels. Most of them keep 27 cold water through the winter season. The hot hydromassage tube jaccuzzi and Kneipp health path was also good. I like the warm connection tunnel between Hotel and Mercedes Spa Villa. The panoramic view to the forrest and Imperial castle was beautifull. - Nice Kid playground room - We like the enough options of wardrobe furnitures in the apartment. - The old Carlsbad foto galery in the hotel was interesting.

Stayed in February 2025

Clean, friendly staff, good WiFi, generous breakfast, many medical care procedures, great view from the room 👌

Stayed in December 2024

The room in green building was old. Even the blankets were old. We felt like we are back in ages.

The spa was nice but old.

Stayed in December 2024

All was good.

We liked the nice staff, relaxing atmosphere and that everything was functioning. Also the breakfast was superb.

Stayed in November 2024

Despite it's budget hotel, I would very like if bed was above average quality. Afer long walking, you really want to have a rest in a good bed. But, my room had very basic bed and not much comfortable matress/pillow.

Location of the hotel is very well, 20-25 mins walking distance to the city center. Surrounded with trees and quite. You can enjoy quiteness and calm environment. You can find basic drinks and snacks in the hotel. If you want more, you can walk to the city center and find everything. It's nice place to spend a few days in quite environment. Room like any budget hotel room, has basic equipments, nothing exceptional.

Stayed in September 2024

they stopped serving too early in the evening. we arrived later and there was nothing available

excellent facilities, very clean tidy and comfortable. breakfast was great.

Stayed in August 2024

Outdated furniture.

Wellness. Nice mountain view

Stayed in October 2024

All was good, really good food

Stayed in September 2024

The bar closed early at 10pm and was not open after that at all! And the swimming pool was closed from 10am until 2pm so no swimming after breakfast!

The fact it had a pool and sauna.

Stayed in September 2024

The service during the meals is sometimes "too good", because waitress takes the plate away even you haven't finish your meal, even sometimes you can loose your table because of this while you are going to take additional food. Rooms are comfortable, but while window is open the neighbours are smoking all the time and the smoke is coming in our room.

Breakfast and dinner is great! Room was comfortable. Karlovy Vary - the best architecture ever! Great place for hiking!

Stayed in September 2024

Pool was crowded, I didnt like my pillow

Great breakfast, clean and tidy environment, good parking option

Stayed in August 2024

That the pool is not accessible on weekdays between 9.00-14.00.

The location is beautiful on top of the hill, and breakfast selection is good. The facility is good, just a bit old but clean and functional

Stayed in September 2024

Everything was perfect.

Stayed in August 2024

The matrice was hard and i felt the line between those two.

Nice hotel and nice staff. Beautiful town. I love it.

Stayed in August 2024

Beds were rock solid. Breakfast was very basic - nothing interesting or appealing. Most of the staff did not speak english Hospitaliy spirit was not high - the hotel could not answer requests we had even small ones.

Pool area very nice. hotel is spotless and very clean. Atmosphere is very relaxed. Bathroom in the room is good. Robes were nice.

Stayed in August 2024

Room cleaning service leaves much to be desired. Sanitary is very limited.

The location is very good for walking. Breakfast was good. Spa facilities are nice, especially foot massage grooves

Stayed in August 2024

Sauna did not work all the time

Jacuzzi and Food (breakfast and dinner)

Stayed in August 2024

Info and at the bar not good .

Facilities are goo. The food was OK,very good service.

Stayed in August 2024

The car park was not big enough and the disabled parking was always booked by non disabled person.

Location is perfect, the hotel is close to the forest and the river.

Stayed in August 2024

Lady at check in ignored us for several minutes

Stayed in July 2024

No decaf coffee at breakfast. No drinking fountains by sauna. Rooms decor dated. Parking not included.

Room was fine, clean and comfortable. Breakfast had several choices, including fresh fruit, eggs, muesli, etc. Location was walking distance to the center. Pool was heated and nice and there was a women's only sauna.

Stayed in July 2024