The spa is not included in the room price! The room wasn’t well isolated and I could hear people shouting from the outside as well as the night trains. Older hotel. Cold jacuzzi. Very overpriced.

Many different spa rooms even with ceremonies and a show.

Stayed in December 2024

Rooms are pretty small. For 135 euro/ night it s expensive.

Breakfast was ok. Location close to 02 Arena

Stayed in December 2024

One of the reception lady makes you feel that you are coming inside her house and you are not welcome they don't have the basic of how to deal with customers. The train is like it's inside the room to close and noisy the room was over wormed and they don't allow to use the AC.

Only the breakfast

Stayed in December 2024

Air-conditioning didn't work, noisy with the window open.

Everything is available, gym, swim, in house food, parking, lots of different dinners within walking distance, good location to drive around Prague.

Stayed in November 2024

I didn't like that we as two females got some sort of family rooms second room connected by double door which was possible to unlock from each side also with some card or something- no key needed. This did not feel safe.

The hotel is big, with wellness and fitness and other services.- close to O2 arena .

Stayed in November 2024

Someone broke into my car.

Wellness Centre

Stayed in November 2024

The shower was blocked, we told the front desk who said they’d send someone to deal with it, 4 hours later I had my shower only to find no one had dealt with it, meaning I had to pull the previous customers hair from the drain to stop the bathroom from flooding. The drains also emitted a foul smell, from the standing water, the only fix was to run the shower head over the drain as it would keep the water moving. Not an issue if you like falling asleep to rain, is an issue if you hate having to maintain the room for the hotel. The pool and spa facilities are open to anyone who pays, so getting unlimited access to Water/Sauna World is pointless. When we arrived we were given a token to hold that beeped when we were allowed to use the facilities, which at the time of going down showed the pool to be at 38% capacity. When queuing there was zero control and members of the public were attempting to queue jump, obviously aware of the situation. There was a hotel guest counter but it was unmanned. They give you cups for tea and coffee in the room, with a selection of teas, the cups and teas are never replenished, so I hope you enjoy the taste of your 1st brew for your 2nd and final drink. The deluxe double was nothing like the pictures, it was actually very small, about a foot of clearance around the bed. The air-con didn't work, but the trains still do so you can choose between being hot or listening to the trains. The TVs are also small with no internet access or HDMI so you’re stuck with live TV.

It was close enough for us to walk to the O2 without freezing.

Stayed in November 2024

Breakfast was very good. A decent selection and with our pork allergy, the staff were very accommodating. The front desk personnel were very helpful in our are questions and needs. I would recommend.

Stayed in November 2024

Had to move rooms as dog left next door barking at night....which was annoying and so inconvenient. had breakfast till wednesday then stopped having it. on 2 occasions my table was cleared of my drink which i complained about but the lady just looked at me in disgust...second day my toast was cleared when i got up to get a coffee and came back to a empty table again. which was so annoying and had breakfast in town the rest of the week. The sauna was not in with the price

cleanliness rooms gym,

Stayed in November 2024

The spa and sauna area is not included so you have to pay extra but it is not mentioned anywhere in the description

The hotel is clean and the breakfast was good

Stayed in November 2024

Hotel in the outskirts of Prague. 30-mon car drive to city center. There is no HVAC in the rooms and A/C was turned off. It was warm in the room. There is central heating via radiators. Windows had to be opened for fresh air and it is noisy outside because of the railroad. Bed matrasses are less than 10 cm thick. We had the deluxe apartment which accomodates 2 adults and two kids. It did not feel deluxe - TV did not work, A/C was off, bed sheets were old, 1990’ies look. No charging station for EV’s. We stayed for 8 days and noticed that the breakfast had no variation. A lot of cakes, eggs, pancakes.

Kids liked the presence of swimming pool, bowling, tennis and wellness. Good restaurant. Large parking. Very friendly personnel. Live pianist ar lobby and late bar. Clean hotel, large bathroom.

Stayed in November 2024

The reason I chose the hotel was the golf simulator. However, when we arrived we were told it was closed. This info should have been communicated on the website. The sauna was a little intimidating for someone who has not used a sauna before.

The pool was nice. The room was good. We were able to use our welcome drink voucher the next day due to our late arrival.

Stayed in August 2024

Lady at reception when we checked in was quite rude. Male staff member was sent to my room to fix a window smelt very strongly of alcohol.

Rooms and public areas very clean. Nice staff at breakfast. Female housekeeper sent to my room when window wouldn't close. organised extra duvets for me and my daughter. Was very polite and kind.

Stayed in October 2024

Staff very very rude. Toilet paper very rough. Hidden costs being added and charged.

Clean, water world, sauna world, lobby bar, sports bar

Stayed in October 2024

The restaurant, the food quality was below par and expensive.

Clean room, great facilities, very friendly staff!

Stayed in October 2024

No kettle for tea or coffee making facility. Close to train lanes so was noisy at times.

Ambience, facilities like gym. Breakfast was fabulous

Stayed in October 2024

Beds and pillows not so comfortable, additional cost has to be paid for Sauna World…

Great Breakfast, Swimming Pool

Stayed in October 2024

Some of the reception staff were rude and felt like they are forced to give you any information. The facilities are not as advertised and the location is far from downtown. Also for a hotel that focuses on health the gym's equipment are old and some are rusty.

The breakfast had limited options for me personally, the hotel overall is clean and housekeeping staff is friendly.

Stayed in September 2024

The room given to us is very very small and inadequate.. As compare to payment made by us for this room

Stayed in October 2024

The hotel feels old, the carpets have had better days.

Stayed in October 2024

I requested extra towels and extra pillow and never got them and the reception seemed very put out i was asking

Stayed in September 2024

The front desk was extremely unpleasant and it made it difficult to ask for anything. Even simple requests were met with condescension. The beds weren't comfortable, and the bathrooms were not particularly clean, I would not return.

Stayed in September 2024

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Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025