On the flight path and close to airport, so regular planes overhead. No real beach nearby. No free a la carte restaurant booking. Extra for lots of things, AI plus, Royal level, felt quite 2 tier.. Grounds on lots of levels, fine if you have a mobility scooter, if you struggle with walking distances or step, you may struggle.

Felt very luxurious and room very spacious with a water jet bath. Plenty of pools, Of unable to find lounger by one pool there will be one at the next pool. Well maintained gardens. Staff wonderful. Plentiful food, themes most evenings, excellent AI drinks availability.

Stayed in March 2025

More oriented for families than couples. Also you need a car because points of interest are hard to reach otherwise

Nice all inclusive resorts with fun animation and nice pools. - Animation team was doing well. Rooms were nice also and we received some presents for our birthday. Would recommand to families and people who like food in hotel. Restaurants were good.

Stayed in February 2025

Nothing. We have booked to come back the same time next year already. Just expect a 4* hotel but the price matches that.

The resort and pools are kept really clean! It's a great option for a winter holiday. Loved that there were lots of pool choices and one of them is even heated. It's more of a 4* than a 5* hotel (if not booking the royal level) but for the price it's still an amazing value holiday.

Stayed in February 2025

Layout of hotel is a maze, the pathways are confusing with some footpaths leading to dead ends. Location is quite remote, quiet and not much food options in locality - fine for us as we were All Incl and there to chill/not venture out of hotel, but something to be aware of when booking. No cot for baby in room despite emailing twice in advance to ensure we would have one on arrival - we had to ring reception 3 times and wait 4 hours for a cot to finally be brought to our room, after baby's nap time. Staff are pleasant enough but not super friendly/accommodating. Porter bashed our suitcase/ wheels into the wall in front of us and brushed it off like nothing happened, bit careless. Minor little touches like no coffee machine in room, no welcome drinks, luggage not taken at hotel door, no pool waiters at pool so have to go to bar yourself for drinks, removing All Inclusive band at check out so you have to pay for food/drinks on last day... are areas which let this hotel down and are things that you would expect from a true 5* hotel experience. Unfortunately this hotel didn't fully meet my expectations.

Hotel is beautiful, so aesthetic and great views. Lovely volcanic touches with black sand/cactus decoration. Big rooms with very cosy comfortable beds. Our balcony did front a nearby construction site however on the plus side, it caught more sun than the pool areas. Definitely worth going All Inclusive here as location is quite remote. The drinks options are great even includes good strong cocktails and aperol spirtz. Good selection of buffet dinner, themed each night, and good breakfast with fresh fruit juices. Wine/prosecco poured from bottle at lunch/dinner. Entertainment team are enthusiastic and try hard. Good range of activities run from hotel eg kayaking, segway tours, bingo, cocktail making. Heated family pool so great for winter sun/kids. Check out is 12.

Stayed in February 2025

Food was ok, nothing special. And it seems that they didn't have enough staff in restaurants nor in the bars.

Superb room and pool area. Good entertainment in the evenings.

Stayed in February 2025

A little short staffed, especially in the buffet restaurant - needs more than 1 staff member per section. Areas of the hotel looking a little dated and needing some TLC. For a 5 star hotel would expect a drinks selection in the room fridge with all inclusive. Sun loungers a little uncomfortable and pool freezing cold. For the price, A La Carte restaurants should be included in all inclusive package. All minor negatives compared to the positives.

Nice layout of the hotel. Room very comfortable and spacious. Buffet good variation and great quality. A la Carte restaurants also superb. Staff really nice and accomodating. Drinks options excellent. Great location next to 2 local villages and only a 10 min drive from the airport. Nice to see management visible around the hotel. Overall we had a lovely stay.

Stayed in February 2025

not much- honestly everything was stunning! the only down side is that there is not much around the hotel- but it was so good that we stay in for the majority of the stay

Loved all the entertainment team- they were great! Made the whole stay way more great with them. Jewellery making class- outstanding!

Stayed in February 2025

Towel policy Luke warm water for tea at breakfast Cold at night for outdoor entertainment

Amenities, cleanliness and friendly staff

Stayed in February 2025

It’d be good if they used the hotel app to book their room cleaning, or to let you add a preferred time.

Excellent. Facilities, activities and entertainment and variety of food for a buffet restaurant was really good. Rooms were spacious and really comfortable beds.

Stayed in February 2025

Everything! Excellent room, large bed and bathroom with jacuzzi bath and separate walk in shower. Huge bed. Private balcony which wasn't overlooked. Fridge and bath robe. Breakfast was amazing. So many options, delicious and fresh. Seven swimming pools. One heated, one adults only. Lots of sun loungers. The hotel and restaurants and pools didn't ever feel overly busy even though the hotel was full. The architecture and landscaping was beautiful too.

Stayed in February 2025

Spacious and clean. Staff really friendly.

Stayed in February 2025

On arrival from England, we couldn’t gain access to our apartment in Silencio. At 23:00 hrs, and after a long flight, we needed an emergency room and bed. €305 for a one night stay is excessive, but my wife and I, at the age of 72, had no option. In addition, the taxi cost was €25 each way.

Stayed in February 2025

not much

Room and Food were excellent

Stayed in January 2025

Only one area for drinks in the evening ( this is January though) the inside is like An airport waiting room - too bright , no atmosphere and it’s much nice outside on the balcony area.

It’s close to the airport , if you like planes flying over every 20 minutes - lots of pools to choose from, not all of them are heated though and not all are next to a bar for drinks

Stayed in January 2025

Ordering a taxi is a mess. Outside the hotel there are people who have ordered taxis by themselves, who have asked the reception to do so and who are just waiting. So, if you see a taxi, just jump in first, otherwise you can stay waiting forever. The floors in the room are cold stone, ie barefoot is not an option.

The hotel was big enough to provide all services and small enough to walk from one end to another. Food was excellent with majority of world cusine covered. Variety of pools, incl one heated. 13-year old enjoyed the segway tour and snack bar and mocktails. Medical service is quick and professional (for extra cost).

Stayed in January 2025

All information is on hotel app, so if we asked reception any questions they always referred us to app, it would be nice to have some interaction with reception staff. Staff in other areas were lovely

We did half board, food was excellent. Lots of swimming pools, not allowed to book sunbeds. Pool area very spacious. Complex spotless. Housekeeping excellent. 10 min walk to Los Abrigos along coast and in the other direction 20 min walk to golf de sur. Bus stop at main entrance.

Stayed in January 2025

Nothing

The staff were so well welcoming and friendly throughout our stay. We booked the special meal at the Italian restaurant and it was amazing value for money. The dining coordinator was superb and so helpful. The staff at the meal were brilliant especially the cocktail waiter and the head waitress. The room was super comfortable and the room had everything you could think of. The balcony was great just to sit and relax on. We were only there for a day but tried a couple of the pools. The breakfast and lunch were amazing spreads. It is so close to the airport that it makes the hotel a brilliant stop off point.

Stayed in January 2025

The quality of the buffet is low, so all-inclusive is not a good option.

Warm atmosphere, clean room

Stayed in January 2025

Nothing really.

Made in a style to really suit the rugged environment in a very natural way. Lovely pools and sitting areas. Fabulous food. Great staff. Comfortable room. Nice tennis court. Great walking along the coastal paths.

Stayed in January 2025

Royal level AI could have more variety in restaurants (Dolce Vita was booked but upon arrival it was a paid for radiating on top of the royal level).

Amazing location. Super clean. Great facilities and 10 mi s from the south airport. Great quality food. Royal level pool area stunning with waiter service.

Stayed in January 2025

Quite comfortable and clean. Several swimming pools and beautiful gardens. The staff were very friendly and nice. The hotel is close to the airport. The food was high quality with various options in the buffet.

Stayed in December 2024

Terrible gym Very poor WiFi Food the same virtually every day (cheap meats used)

Clean Well furnished Most (not all) staff were helpful and pleasant

Stayed in January 2025

Went to Barceló for my mother’s 60th, amazing hotel. We did all inclusive, food was lovely. Entertainment was quite poor.

Stayed in December 2024

I was somewhat frustrated when dress codes are indicated in the policies for dinner in the restaurant however some clients were permitted wearing training shorts, flip flops and football shirts. I find this very unhygienic and not in form with the hotels 5 star rating. As far as I am concerned the hotel should enforce this policy and if not appropriately dressed then should be turned away

Hotel was amazing. Room, food and staff were excellent. Big mention for Juan Ramon for his fine bar skills and attention to detail, his baraquitos are magnificent and also to Arturo for his wonderful tour of the San Blas park

Stayed in December 2024