One lift out of action was an issue

The location was ideal for visiting local dockland attractions, very clean and the staff were helpful and friendly .

Stayed in October 2024

location friendly helpful

Stayed in October 2024

Nothing at all

Excellent hotel. Great staff. Perfect location for the Excel

Stayed in October 2024

The breakfast was pretty sub-par, in particular the cooked breakfast which was largely cold unfortunately.

The location was gorgeous and couldn't ask for a lovelier room, thanks for the upgrade it really made it special.

Stayed in October 2024

Noisy neibouring rooms.

Stayed in October 2024

Minor issue but coffee machine wasn't working properly

Staff were friendly, accommodating and pleasure to deal with, rooms were furnished well and the fact that you have a car park in London is really helpful, the complimentary cookies, water and reception snacks were appreciated

Stayed in October 2024

The breakfast was extortionately expensive and quite ordinary. The water in the room was only replenished once and it would have been nice to have more of it.

All was good, they didn't seem to be ready for us and immediately offered us an upgrade. The view was wonderful. The staff were friendly and efficient

Stayed in October 2024

The food was good quality but the savoury breakfast could be varied from one day to the next..

Stayed in October 2024

Clean and spacious rooms Goo breakfast as well

Stayed in September 2024

Price, meals were over priced for what you got and poor quality. Staff were all indifferent

Great Location for the excel

Stayed in July 2024

Bedrooms are in need of a refresh but generally ok Sunday morning we got turned away for breakfast as it was too busy The route from the DLR is poor as the ExCel phase 3 has pretty much taken over the area, expect a labyrinth of pedestrian walkways and poor signage. The route from Customs House Elizabethan line along the Docks past ExCel is closed of by hoarding, no signposts

Nice hotel Good location Decent price for London Good run on the Elizabeth line into Town

Stayed in October 2024

Amenities

It’s location

Stayed in October 2024

The location is good if you have to go to London Excel but a bit of a pain if you are heading towards central London. Still doable though. The tv sadly didn’t work.

It is a very nice hotel, good value for money.

Stayed in October 2024

The bed was so comfortable for me and my boyfriend

Stayed in September 2024

I don’t really have anything to complain about.

Great location - walking distance to London City airport and DLR into London. The staff were very friendly, courteous and helpful. Excellent breakfast and had a great dinner at the restaurant. My room was very spacious and comfortable.

Stayed in September 2024

Food was sub par, was sad not to see a mini fridge in the room and the gym needs an update (desperately).

Housekeeping staff was super friendly.

Stayed in September 2024

Good

Good

Stayed in September 2024

Great hotel. Great service.

Stayed in September 2024

The member of staff that greeted us not sure if she was the guest services manager but she was so nice and helpful.

Stayed in September 2024

The £50 deposit is inconvenient, and it takes up to 30 days for the deposit to be reimbursed. I often stay at hotels, and in my experience, this is not common practice. It is unfortunate, as this will most likely affect my decision to stay at this hotel again. The online feature on the TV didn't seem to work as we wanted to watch the boxing. However, I did not report this to the reception.

The bed was very comfortable and the room had a lovely bathroom. There is also a huge TV in the room. However, I couldn't get online to watch the boxing. The hotel is clean and nice, and they gave us very tasty complimentary chocolate cookies.

Stayed in September 2024

noise from other rooms. not comfortable sofa bed

location, staff...

Stayed in August 2024

- Breakfast was 10/10! We came back for a second time due to how amazing it was last time. - Location is great, it is nearby to railway services/tubes - Rooms are comfortable, spacious and clean - Staff are friendly and helpful

Stayed in August 2024

Clean and friendly

Stayed in August 2024

carpet in my room is dated and not clean

if you need to fly from London City, it is perfect! Pillows are amazing!

Stayed in September 2024

Great stay for events at ExCel (otherwise a bit out of the way). The discounted parking is also a bonus too. We also travelled to ABBA Voyage from here too, with easy transit to the DLR station (about 5 min walk). All of the staff made this experience as everyone encountered was warm and friendly, especially the breakfast team and there were many options for breakfast.

Stayed in September 2024