The docklands location was a little less than inspirational

The on site bar was good with a nice atmosphere as was the restaurant, the view from the room was about as good as it gets in the Docklands. I enjoyed my stay very much!

Stayed in May 2024

I didn't have breakfast as I thought it was a bit pricey. In the evening there was gentleman serving at the bar, I got the distinct impression he was new and I had to wait a while, which was fine but you need to review your price for a hot chocolate, it was a bit steep and then there wasn't enough change!!!

The staff were great, I had an issue with my passport and had to wait almost 24 hours before I could receive it. I live 2 hours from the passport office and decided to stay in a hotel that was close. When I explained this to the team they allowed me into my room early, I really appreciated this. The room was comfortable and clean.

Stayed in May 2024

It’s a nice hotel but they could do better when it comes to the cleaning of the rooms . The way they made the bed on some days was untidy. I also found stains on the toilet paper and hairs in the bathroom when I checked in .

The hotel staff are very helpful

Stayed in June 2024

Parking was a bit hard to find

Very nice hotel

Stayed in June 2024

Friendly, location near DLR.

Stayed in May 2024

The cleanliness of the building and the room itself makes the first impression…… made our stay and travelling experience good

Stayed in May 2024

The room was abit dated!

I like almost everything, friendly staff, location is great, the facilities were exceptional! Will come back if I ever visit Excel again!

Stayed in May 2024

Reception told us room not ready we arrived at 3:30pm after check in time! They tried to find another room and said they upgraded our Duluxe Queen room to Duluxe King room with walk in sower which I require but got to the room it had a bath!! So not only did they not have our booked room ready they gave us one tjat did not have a walk in shower. Bit annoyed at this point. Tired fed up they finally gave us a correct room. Spoilt our visit.

Beds good, breakfast great, area great.

Stayed in May 2024

Great hotel. Really comfortable room. Easy to drive to & v near docklands station to get into central london.

Stayed in May 2024

Good Choice

Stayed in April 2024

Overall, my stay at the hotel was quite good. The duty Manager Abdullahi was very kind and helpful.

Stayed in May 2024

breakfast was not included with this price is strange

Stayed in May 2024

Breakfast price and variety

Clean Snacks ♥️🌹 Location

Stayed in May 2024

Chose room service for breakfast one day, it was cold, the coffe thankfully was hot and there was plenty of it. I was at the end of a corridor on the 6th floor so perhaps room service was not a good choice.

Staff were helpful and friendly which contributed to the relaxed and friendly atmosphere of the hotel. I enjoyed my stay.

Stayed in May 2024

No lock on the bathroom door. The bed was a little firm for our liking and pillows very soft but that is more of a personal preference than an issue with the hotel other than that no other issues.

Hotel was fantastic, clean and easily accessible. No problems with parking on site. Staff were very friendly and nothing was too much trouble. Would definitely stay again.

Stayed in May 2024

The room was a birthday gift. So we could have a night away and visit the o2 arena.

Stayed in May 2024

A little isolated in terms of restaurants

Excellent location for city airport

Stayed in March 2024

The ventilation sound was terrible. Sometime I smelt smoke.

Location, Price, Check-In and Check-Out Easiness

Stayed in May 2024

Very clean and worth the price. The stuff were very welcoming as well.

Stayed in May 2024

The second lift was out of action day 2

Close to the excel, Felt like it was a good quality comfortable hotel

Stayed in May 2024

Bed was very squeaky. Pillows were not comfortable. Only one comfortable chair to watch tv but there were two of us staying in the room. No hooks to hang towels or clothes in the bathroom. The worst part of our stay was the restaurant - steak was grisly, chicken tough and it was very expensive for the quality of the food.

Breakfast was very good. The room was a good size. The hotel was close to the airport. Really loved the cookie and snacks.

Stayed in May 2024

Creaky bed - but if I'm honest that's if.im being incredibly picky

Location, quality, cleanliness, price - everything was brill

Stayed in May 2024

Would be better if windows opened to let in fresh air

Rooms were good size and nicely decorated

Stayed in May 2024

Not enough ordinary tea bags in the room. Only 2. Shower was a bit poor. Not very powerful at all. Our bed was comfortable but quite rickety. Room No: 245 Overnight parking charge a bit excessive, but not a deal breaker. ‘In case of Fire’ instructions on the back of the room door are for the room next door, Rm 246.

Clean Friendly and helpful staff Cookie on arrival Good value Great breakfast

Stayed in April 2024

Breakfast can be improved with fresh fruits.

Large and enough room with bath tub

Stayed in April 2024