Room a little bigger would be perfect.

Very near to MTR with good food options.

Stayed in December 2024

Only the air conditioning was far too cold. Could not adjust it in the bedrooms.

I have to come to Hong Kong every year for meetings. We have stayed at the JEN every year since 2017 excluding COVID. We will stay there again next year and going forward. Its location is ideal, a good price and the Club Lounge works well for me and my colleagues.

Stayed in December 2024

Location was great, very convenient. The room was also big enough for two of us and bed was very comfortable. I will definitely stay with Jen on my next visit.

Stayed in December 2024

Not more than 1 minute walk from HKU station B2 exit . The air condition in my room was very fresh ,comfy bed :). The concierge at G level was so kind , he's hurry to help me handle the luggage , although there is an escalator :).

Stayed in December 2024

Carpet on the room and the smell Bathroom bath tube was not a real bath tube but very low

The room on 16 floor was not renovated. Bit of smell in the room Maybe due to the carpet and bathroom old style. I moved the room as they said it had a bath tube but it was a very bad one , low and not really usable . If I had known in advance I would have kept the same room of first 4 days as suggested by the staff. However as my partner wanted a bath we thought ok to change. View was though very nice as over the port . Bed super comfortable

Stayed in December 2024

NA

Located very close to subway and manu bar and restaurant the area is good to stay. The room was renovated on top floor , not much space to hang clothes but for hongkong lot of space . Clean and comfortable

Stayed in December 2024

Room booked through Booking.com not as good as room booked directly through hotel staff

Staff helpful, courteous.

Stayed in December 2024

Nothing.

Location excellent.

Stayed in December 2024

The cleaning staff would knock at your door at around 8:30 to 9:00am, which was a bit too early for me:)

The staff were very nice. The hotel is super conveniently located right by Exit B2 of HKU Station. The neighborhood provides some authentic flavor of Hong Kong, with the tram and lots of good places to eat. The room is also very quiet.

Stayed in November 2024

The property is quite old, and lifts take forever.

Location wise it was superb as it was my first time ever in Hong Kong. Nice amount of cafes, eateries and supermarkets nearby

Stayed in November 2024

bed abit too small .. fall from bed haahah

good location

Stayed in November 2024

No breakfast option

Proximity to MTR was great. Good shower pressure. I also like that they provided a water filter instead of individually bottled water.

Stayed in November 2024

No bottle of water in the room, as everywhere in HK. Price was too high, but that's Hong Kong. My room was enough for a single stay but would not be good for a double occupancy.

Excellent service and extremely helpsome, friendly staff. Very clean. All facilities are easy to use. Good breakfast. Good location near to the metro and HK university and all eateries nearby. Very comfortable bed. I would stay here again.

Stayed in November 2024

The pillows were too soft, we didn't sleep very well

Great location right by the MTR. Staff were very friendly and helpful. The room was small as per the standard for Hong Kong, but comfortable and clean with enough space for our needs!

Stayed in November 2024

Slow lifts! And pool surround is drab and shabby

Location , clean, comfortable bed

Stayed in November 2024

N/A

The room itself and its bed. It's very spacious for hong kong hotels standard room. There's a lot of storage spaces.

Stayed in November 2024

Everything good

Stayed in November 2024

The weather and the food. But over all was good

Good experianc

Stayed in September 2024

The gym was rather tiny and one of the few machines was out of service.

The hotel is located right next to an MTR station which is perfect to get around quickly. Our room was quite nice, not big but cleverly furnished and well equipped. We also enjoyed the roof top pool. Overall good value for money.

Stayed in November 2024

Nothing specific, very reasonable Hotel

Staff Location and Breakfast

Stayed in November 2024

Room keeper should clean the room properly cause we found there was quite a few hairs on the floor.

Location, 1 min walk from Subway.

Stayed in October 2024

The ventilation in the room was quite noisy. Even though we had our AC switched off. However the staff tried to help and offered us to move to a different room.

Very kind staff. Very good breakfast buffet. The hotel is close to a Metro station from where someone can easily explore the city. The pool on the roof top is very nice. We had a club room and thus access to the club lounge with drinks and small snacks. The staff in the club lounge was very helpful and gave us a lot of information for our sightseeing plans.

Stayed in November 2024

We asked for higher floor when booking, but they didn't consider this request

Location is perfect, 20 meters from subway. Breakfasts are versatile, pool is clean. Staff is very polite

Stayed in October 2024

No breakie included in price but otherwise was perfect

Location - close to nice cafe (fine print) , restaurants and metro. Big rooms and bright rooms. Good gym

Stayed in October 2024

Great location and facilities

Stayed in September 2024