5/5. Nice rooms and pool. Friendly staff.

Stayed in February 2025

Everything was excellent.

I stayed at the Ayom Suite as I had a relative who was a patient in a local hospital. I did not know anyone in Lombok. The staff went out of their way to support me during my stay with them. They arranged transport to the hospital and provided snacks and drinks on my return. I can't thank them enough for making me feel less stressed and safe during my stay.

Stayed in February 2025

The suite and the pool area are beautiful. Everything was clean. The staff was wonderful! Everyday new smoothies in the fridge and cookies for tea and coffee. Also a freshly provided salty and sweet snack in the afternoon! The Restaurant is great! We extended our stay from one night to four. We can highly recommend the Ayom Suite Hotel!

Stayed in January 2025

We had a lovely stay at Ayom Suite. The room and facilities were great and the staff were very helpful.

Stayed in November 2024

Super friendly staff, I felled really welcome there.

Stayed in November 2024

N/A

Everything was fantastic!!

Stayed in September 2024

Nothing

Very nice staff, very helpful. Room was clean and nice. Thank you for fresh fruit juice daily refill. Perfect getaway.

Stayed in August 2024

Nothing!

Great place to stay clean and very friendly staff

Stayed in June 2024

Sometimes the service took a little while, yet this is very typical in Indonesia. It was a good perspective for us Westerns that not everything must be done fast and effectively.

Absolutely the best hotel experience for a while! They do their absolute best to make your stay 10/10. Food is great and they can cook/prepare food outside of the menu. The selection for the breakfast was great, both western and local options. They prepare fresh juice and snacks you in every day which was nice. The room was big and spottles. Loved the half outdoor bathroom experience. The bed was big and comfy, so were the pillows. The location was great as there is a huge mall nearby. We rent a scooter for 3 days and visited different places, for example Senggigi. The location was also great for a day trip to Gili Islands.

Stayed in August 2024

Minor. But slightly more breakfast for western diet would be good. But was fine with fruit and coffee.

This place is amazing, the best I've stayed in all of indonesia. Service amazing. Genuine care amongst the Staff. Beautiful presented welcome drinks. Plus cold pressed juice complimentary. Turn down service with treat. They helped us with motorcycle hire. Was there upon arrival and they took care of return. Book this hotel, you will not regret it. 110/100. 5/5 10/10!!

Stayed in August 2024

Wine charged by the glass when you bought a bottle .

All was good..

Stayed in May 2024

Nothing

Beautiful hotel with great service and excellent, and attentive staff. They went over and above to make our stay perfect. The restaurant had awesome food, don't miss the freshly baked bread during breakfast too !

Stayed in July 2024

The only thing that we didn't like was having to leave to catch our flight home! We wished we could have stayed, and stayed.

We liked everything about this property. The best hotel stay we've had for years. Stunning, natural ambience. Absolutely caring staff. Great meals. A quiet, peaceful haven in the middle of Mataram.

Stayed in June 2024

Everything was brilliant

Super unique touches to make it a warm and welcome stay ! It was super clean and the staff were extremely welcoming, helpful and the place had a calm and relaxing feel. The food was amazing and even had home made cookies and treats in the fridge. The bed was super comfy and made for a brilliant stay. Super central and easy to get to everything but tucked away so we didn't know we were in central area. 100% staying again. Thank you 😊

Stayed in June 2024

Nothing

We had a wonderful stay at Ayom suite. The rooms were clean, always fresh drinking water, delicious homemade cookies and fresh juice everyday and a delicious afternoon snack. The staff were very kind and friendly. The pool is very clean and big and the location is fantastic. This hotel deserves the label 4 stars. Thank you for the good services

Stayed in June 2024

Actually, nothing, but if I may nitpick; the garden in the suites could be tidied up a bit before arrival, such as removing all the dead leaves, to give it a fresh appearance. However, this is truly a minor detail; everything else was excellent, especially the food!

The food here is exceptional. I have been on a month-long vacation through Asia, and I must say that the cuisine I have enjoyed here might be the best of the entire trip. Additionally, the service was excellent. While service in Indonesia tends to be very good, the staff here truly went above and beyond. It was a nice experience.

Stayed in May 2024

Nothing

Everything, this is the second time in a short time that we have stayed here. We were warmly welcomed by Dayu and her team, everything was perfectly arranged. Thank you again for this fantastic stay.

Stayed in May 2024

Such a nice place with amazing service. Everything modern and beautifully designed, clean and tidy. The breakfast and all the food was homemade and tasted amazing.

Stayed in April 2024

Niks

A 10 is not enough for us to say how excellent Ayoum Suite is. From the moment we arrived, my husband and I really enjoyed the warm welcome, the nice atmosphere, the lovely staff who received us familiarly and of course all facilities are available, super hygienic. This is truly a gem that every Lombok visitor should experience. We stayed there for 2 days and will return tomorrow for 3 days. I look forward to coming Ayom home. Special thanks to Dayu and Jessie, they made our stay unforgettable. 10000 times terima kasih!

Stayed in May 2024

I was greeted well by the receptionist.

Stayed in May 2024

Waley, this is the real deal!

This property is spot on! Firstly, we booked the hotel last minute and turned out to be one of our most comfy stay in Indo! Dayu, Jessica, May and the rest of the team went above and beyond. Beautiful property in the heart of Mataram. Everything is well thought of from the moment you contact them, check in, during your stay and before leaving. Love the treats in the room that I get excited about whenever we go home after a long day out. Definitely our most comfy stay in all of Lombok. Please note it's beside a mosque and could hear the prayer call all the time but this did not bother us at all. Thank you very much for the hospitality. We'll be back when Zak and Avi are much much bigger so they don't throw all the rocks in the pond 😄

Stayed in April 2024

Everything is great in this hotel. we liked everything: the staff, the food, the pool, the bath, the compliments from the chef. stay at this hotel❤️❤️❤️

Stayed in May 2024

the pool water quality could have been better, more sunbed needed in some spots by the pool.

Ok, lets start from the welcome experiences, the staffs were very nice, my booking was great eventhough it was lastminute book. they provide great welcome drink and welcome snacks. talk about the room, its quite "enough" space. i didnt believe there is a quite place like this in the city. lets talk about the coffee in the room :) it wasn't nescafe :) instead, they provide you great excellent local dripped coffee choice, gave you also platter mix fruits in the fridge, and mid-day treats! definitely recommended for those who wanna have a layover or break from city vibes for 1-2 days.

Stayed in May 2024

Nothing comes to mind

The place was maintained very well, clean, comfortable and the staff were really welcoming. They even wished me a happy birthday when I didn’t tell them it was my birthday and gave me a cake

Stayed in April 2024