I can’t think of anything. If you wanted to go out of area the staff outside was more than helpful and arranging a ride to get you there.

Great!! Breakfast. Room was very comfortable and slept great. Staff were extremely pleasant and easy to talk too. Great pool area with many options. Loved being in the pool looking out to ocean watching people enjoy riding Sea Doos, banana boot riding , snorkeling, and the staff at the pool were helpful with great personalities. There was a bar and food to get something to drink or eat . One night I think Wednesday they have a Buffett. It was excellent. We were glad we picked Novotel Bali Benoa . Also easy walk to areas around it to shop, get a tattoo, and of course try local food.

Stayed in March 2025

It is split over two locations with a main road In between and the main side is certainly better.

It’s large and easy to navigate, lovely pools and rooms are spacious and well decorated. The staff are amazing.

Stayed in March 2025

on the first day the room had that Bali drain smell but it quickly dissipated, I think maybe the room just hadn’t been used for a while. there also isn’t much available outside the hotel nearby in terms of food. there are restaurants but we got sick after eating from them. the hotel has great food options it’s just a little expensive and depends on whether you want to stay there for every meal.

the hotel is stunning. the pool is amazing. they have so many activities and a kids club! the rooms were lovely and comfortable

Stayed in March 2025

Nothing as such.

Very good well trained staff. Wonderfully organised, good location.

Stayed in February 2025

Novetal Bali was amazing in all aspects - friendly staff, room was comfortable, close to the beach and breakfast was generally good. I would definitely stay again in the future and thanks for making our stay so great.

Stayed in January 2025

N/A

Room service is amazing, buffet breakfast is great. Massage service is amazing too

Stayed in January 2025

The rooms are small size and old

Swimming pool is good. Customers service is good The breakfasts are good

Stayed in January 2025

Food was expensive (I’m sure all resorts are the same).

Amazing pool and facilities. Staff were lovely.

Stayed in January 2025

Beds were way too hard for me. Our door to the pool area would not close properly.

The resort pools were amazing, very clean, very relaxing atmosphere. Beautiful gardens, food & service were great. Staff very friendly & welcoming.

Stayed in November 2024

None.

Very quiet and serene. Too bad it was raining a lot, it’s December! Breakfast is good. Beautiful private beach. The staffs are awesome and very friendly!

Stayed in December 2024

Have to cross the road to reach the lobby and main area! Beach is too short.

It is a nice Hotel good access to the pool from my room!

Stayed in January 2025

Location is bit far from most of the tourist attractions. But super safe and chilling place. I like it.

Facilities and services are exceptional. Very convenient to stay.

Stayed in January 2025

Cost of meals in hotel. We ended up eating out at some very nice local restaurants. It needs to be more competitive as the local choice is very good.

Breakfast choice was fine but it ran out quickly. In fact, even the glasses ran out and I had to ask for more to have a juice. Friendly staff.

Stayed in December 2024

My original room had a lot of issues with its cleanness.

Staff was great and very friendly.

Stayed in December 2024

The hotel is exceptionally well managed - the staff are incredibly friendly and the hotel manager, Devi goes out of her way to ensure that her guests are taken care of. Due to the unprecedented amount of rain experienced in Bali, our first room had a leak and as a result we were swiftly moved and upgraded. The rooms are exceptionally tidy and comfortable. The breakfast was delightful with a number of options for everyone. The main pool overlooks the beach and was peaceful.

Stayed in December 2024

Not a huge deal, but we got a pool view room and the pool was under maintenance, so we couldn't use it. Also the room's hit water wasn't working for the last 24 hours.

The staff were amazing. Went the extra mile for my wife's birthday.

Stayed in December 2024

The breakfast spread not that much choices.

The hotel hospitality is good, room is spacious and clean

Stayed in December 2024

service fees

pool

Stayed in December 2024

We had 2 rooms 436-438 which were Ok, Bathrooms need a refit and redesign, as you can sit on the toilet and lick the glass. At times the corridor between the rooms the doors slamming would wake or startle you. The corridor tiled floor was dirty not washed the 3 days we were there.

Our poolside rooms were facing the kids pool ? The 2 pools across from the main hotel had been renovated nicely, always a deck chair available. Breakfast was pretty good with the normal selection you would expect. Staff friendly and engaging, the security guys stopping traffic so you could have breakfast were always great.

Stayed in November 2024

Hard mattresses

Excellent

Stayed in November 2024

The pool was not available

The staff and all workers were very friendly ,we booked a room with pool access but were not given the room which we paid for but rather given a room with access to nothing there were 2 pools but we got our room near 1 one was not available and were working on it while the other one was available but across the street so we paid too much for a room which was not given to us

Stayed in November 2024

Main pool was closed and maintenance work carried out in public spaces

Room and outdoor space. Front facing staff were exceptional and warm.

Stayed in November 2024

Nothing really - the main pool was out of action for two of our five days but this was complimented by FREE nightly drinks & canapes and we still had one pool and the ocean.

The staff were amazing especially Devi who organised a late checkout for us for our night flight.

Stayed in November 2024

Dinner was a little disappointing

Breakfast was fantastic

Stayed in November 2024