Nothing to dislike

Great hotel. Can’t fault it, all areas clean. Good facilities, nice clean pool area. Maybe a little bit of maintenance on the decking would be beneficial. Small gym with all the basics. Quiet room.

Stayed in March 2025

May be the quality of towels.

It was awesome experience at the hotel, staff were just amazing and i have attend to the breakfast it was great experience to explore authentic local food, there are quite many options for the food lovers.

Stayed in February 2025

Great hotel with excellent location close to the airport. Friendly and very helpful staff made our stay perfect. Make sure you buy the breakfast: delicious.

Stayed in February 2025

Lobby is too cramp. Need more Elevator.

Super comfy beds. Better than 5 Stars Hotel.

Stayed in January 2025

The hotel is well-equipped with a pleasant environment and a wide view. The swimming pool on the 8th floor is a great place to relax, especially at night when the views of the city lights are particularly beautiful. The service quality of the hotel is excellent. The staff are all very warm and helpful, among whom a customer service representative named Dewin stands out for her beauty and kindness. She is always smiling and enthusiastic, helping guests with various tasks such as calling taxis, ordering meals, and exchanging money, promptly resolving any difficulties that guests may encounter.

Stayed in November 2024

It doesn't provide hand n face towels. There was no aircon at lift landing n corridors

The cleanliness and friendly staff

Stayed in November 2024

The tv is too small, the parking area is too narrow, i have to wait in a long line before i can get out from the hotel

The room is spacy, the bed is comfy, clean, the staff are nice

Stayed in June 2023

I recently had the pleasure of staying at the Best Western Papilo Surabaya in May 2023, and it was an exceptional experience from start to finish. The hotel staff, especially Mrs. Indi, went above and beyond to ensure my stay was memorable and comfortable. From the moment I arrived, the staff at Best Western Papilo Surabaya exhibited exceptional hospitality. Mrs. Indi stood out with her warm and welcoming demeanor, providing me with all the necessary information and making me feel right at home. Her willingness to assist with any inquiries or requests truly made a difference. The cleanliness of the room was remarkable. it was evident that great attention was given to maintaining a high standard of cleanliness. The comfortable bed and well-appointed amenities added to the overall satisfaction of my stay. One highlight of my experience was the breakfast offered at Best Western Papilo Surabaya. The variety and quality of the breakfast options were outstanding. From local delicacies to international dishes, there was something to please every palate. The attentive staff made sure that all my preferences were taken care of, and I started each day with a delicious and satisfying meal. Throughout my stay, the staff at Best Western Papilo Surabaya consistently displayed a genuine willingness to help and a commitment to excellent service. Whether it was providing recommendations for local attractions, arranging transportation, or attending to any special requests, they always went the extra mile to ensure my comfort and satisfaction. I cannot thank Mrs. Indi and the entire staff enough for their exceptional service during my stay at Best Western Papilo Surabaya. Their dedication, helpfulness, and attention to detail truly made me feel valued as a guest. If you are looking for a hotel with a friendly and helpful staff, impeccable cleanliness, and a delightful breakfast, I highly recommend Best Western Papilo Surabaya.

Stayed in May 2023

Na

Food and room

Stayed in May 2023

Everything is good

Stayed in April 2023

Comfort

Affordable price

Stayed in March 2023

put one more table in the room for placing my personal stuff, it would be great the bath gel /shampoo can be improved

spacious and clean room with sound-proof windows and door, the bed is comfortable, the pool's depth is 1.5 meters and near to the cafe and dim sum bar, good channels on the television

Stayed in March 2023

The gym needs improvement so the guests could exercise better

The room is spacious and they changed the linen everyday. It's awesome

Stayed in February 2023

The machines in the gym were old and didnt seem to work properly

The room and breakfast specially.The swimming pool was great , though I didnt like the music they play in the café so I never ordered anything there. The gym was Ok but the two machines didnt seem to work very well.

Stayed in February 2023

not so clean, not well maintained, e.g. torn upholstery on the sides of the bed, slow internet

location, friendliness of staff, breakfast, swimming pool.

Stayed in October 2022

The restaurant was closed for a private function when we tried to eat dinner there, so we had to go to the cafe by the pool instead - the food was just okay.

Very comfortable room, hot water and AC were good, staff were friendly. Breakfast was expensive by Indonesian standards but delicious - a buffet with a wide selection of foods.

Stayed in October 2022

Breakfast is good.

Stayed in August 2022

only 2 lifts

cost + position

Stayed in July 2022

Towels were the thinnest I've ever experienced anywhere but other than that hotel was good

Good hotel for the money ... good location and pool .

Stayed in June 2022

near to toll access

Stayed in April 2022

When i arrived, ive asked the front office how much the rate pernight, turns out it was IDR 150k more than by bookingcom, which is so weird, walked in customer should be get better price rather than what published on OTA, since they shouldnt pay additonal 15-20% for booking charged, or, the staff try to keep it from them selves it could be fraud, be aware of scams from the front office staff...

Everything was awesome, facilities, room, location, perfect, i requested high floor and they provided, which bring me stunning view of Surabaya

Stayed in February 2022

It is overpriced for what it offer. The breakfast is local customers oriented no good options for international guests The room are noisy because they are not soundproof at all, that's a big issue especially when there are people talking loudly from door to door in the aisle and make noise same as they were in the street

The room

Stayed in October 2024

Nothing.

The staffs were amazing, friendly and helpful. Breakfast was nice and typical Indonesian breakfast

Stayed in August 2024

None

Everything is great I'd love to stay in this property and I will stay there next time😍

Stayed in July 2023