The location was central with easy access to shopping centers and eateries. The manager Adi was friendly, approachable and helpful in meeting the needs of the guests such as helping us get transport to the nearby shopping malls. The Makan Kitchen breakfast was excellent with a wide selection of food.

Stayed in March 2025

No complaints

Very pleasant environment with friendly and efficient staff. Great food and facilities. An excellent and well equipped gym

Stayed in March 2025

Food Buffet and A La Carte were really good. Great food selection. Incredible staff serve

Stayed in February 2025

Lintang and all the hosts were phenomenal. They decorated my room the way I like it. Thank you so much for making my stay comfortable! I rate it 10/10!

Stayed in January 2025

None

Everything was great. Location. Cleanliness. Service. Food. Welcome drink was a 100.

Stayed in February 2025

N/A

Very clean , friendly staffs

Stayed in January 2025

Parking area separate with the building

Breakfast was excellent as per expectation

Stayed in January 2025

our air con was faulty. Technician came and told us the compressor, or some part is faulty. soon after the air con duct started leaking badly. upon prompting, the duty manager offered same category room, even though it should be an upgrade. after few iterations, we were given executive room.

Double Tree by Hilton is a brand name. people stay there for their value and status. we stayed there in a total of 4 segments. this was our first segment and 2nd time stay in total. we got an upgrade to a corner room which was more spacious than others, however it came with a twist. read "What didnt you like" for details.

Stayed in December 2024

No comments

Everything nice and comfy

Stayed in December 2024

Nil

splendid spread of breakfast. Comfortable beds and very friendly staff

Stayed in December 2024

The ceiling lighting should be improved to better slightly brighten

The swimming pool The pillows The TV Channel The housekeeper The front desk service The security guard service play important roles at Double Tree by Hilton, they did a great job, without fail to check every vehicles, be it clear weather or raining weather, and the security guard service also did a great job by directing traffic during Navy day events from Midnight to 2200hrs. Keep up the good job guys and good service. Ten Thumbs 👍🏽 up tip top.

Stayed in December 2024

Tiada

Very friendly staff and very helpful 👍

Stayed in November 2024

nothing

everything

Stayed in November 2024

Room is a little outdated but clean. Shower tap didn't work properly the last day.

Good spread of breakfast with local delights. Friendly and helpful staffs. Situated along the food street Tunjugan.

Stayed in September 2024

Rooms were lovely, the buffet breakfast, lunch and dinner were amazing and the pool was awesome. Staff were fantastic and thoughtful.

Stayed in October 2024

Slightly clogged bathroom floor during shower

Nice ambience

Stayed in October 2024

It offers quiet place and relaxing. We do enjoy the breakfast experience. Hope they will keep up the great service.

Stayed in September 2024

DoubleTree by Hilton is located quite within the attractions that we wanted to cover; even if the location is not walkable it is accessible by Gojek under half an hour. The hotel room is big and really comfortable, and the staff were really hospitable and checked in regularly during the course of our stay (we also got a free cookie upon check in)! The gym looked pretty cool and well stocked with nice equipment, though it's a pity I did not have the time to squeeze a workout session in.

Stayed in September 2024

None

The staff were very friendly especially at the breakfast restaurant. Breakfast was excellent

Stayed in September 2024

A/C in the board room was not providing enough cooling for 30 peoples. We changed venue and it was better on the 2nd day.

Nice room size, very clean, fantastic breakfast buffet, good wifi.

Stayed in September 2024

The housekeeping needs to buck up. They didn't check & stock up on tissue, towel, and shower gel. We had to keep calling the operator for these. The pillows were tad too soft. Could do better with firmer ones.

The staffs were exceptionally friendly & helpful.

Stayed in September 2024

Some of the fittings in the room have seen better days.

Buffet spread for breakfast was sumptuous and sufficient. Love that they promote local dishes and drinks such as pecel and Jamu. Staffs were all so friendly and accommodating. The hotel is also right infront of Tunjungan street, it is lively at nite.

Stayed in September 2024

I love all staffs from this hotel. nice service. The breakfast is great with different choices. I love the local food and desserts.

Stayed in August 2024

Once you have given them your phone number, they will start sending you WA messages: 30 min. after check-in „how is your stay/room so far“, then „how was your stay“, to which I replied „all good“. Then another one „please do our online survey and rate us 5 stars“. Too much guys, for a less than 24 hrs stay. No need like this. Regret i had to block their number😉

All very nice, location, room and breakfast. Wish we could have stayed longer.

Stayed in August 2024