Overall experience. Staff was amazing room was clean exceptional. Will return.

Stayed in July 2023

No. All good.

Nice. Many local food selection also.

Stayed in June 2023

Wastafel cuma air panas

Bersih

Stayed in June 2023

Exceptional and value for money 👍🏼

Stayed in June 2023

regular swimming pool. not that big

room is clean and nice buffet offer many choices of delicious food

Stayed in June 2023

Nothing. I can’t find anything that I didn’t like about the property.

Everything! Everyone in the hotel are welcoming, courteous, efficient and super-friendly. Rooms are super-comfortable and the bed is among the best I’ve ever slept on. Views from the room are also incredible. Appreciate that they listened to my feedback at the end of my stay, which is an excellent gesture that I matter. Amazing property!

Stayed in June 2023

price can be a little Flexible

the infrastructure and the rooms were very spacious for entry level

Stayed in May 2023

Everything was fine

Breakfast was good, the location was central and within easy reach of two malls

Stayed in April 2023

Very clean and the staff were very accommodating. Reception were extremely helpful and Via and Aan at Makan kitchen made everything easier when figuring out food and bookings.

Stayed in April 2023

Cant think of anything.

All of the friendliness of the staff. Pool guy Sam explained us towels and pool procedure. Bell boy always responded quickly. Operator Yogi imwas helpful and friendly person. Merina the guest manager helped us upgraded when there was an issue. Location is perfect.cleanliness is epic. Room size is huge and it made our stay from 9th Feb to 16th Feb a memorable one. Pool is amazing

Stayed in February 2023

Auto checkout. Although we had an upgrade and a new booking was made to continue in the same room, we were automatically checked out of our rooms and the keys had to be re-verified. It also happened the first time we checked in and were charged incorrect amount which was a miscommunication between the reception and hotel staff.. The next day our access was gone until we settle the correct payment. Once settled, we were given a complimentary upgrade to deluxe room, which was absolutely awesome and we appreciate that.

Location, branding, room and the upgrade provided to us when we faced a situation.

Stayed in February 2023

The bathroom has a translucent window. Even though it was frosted you can still see it thru. It makes me uncomfortable.

The hotel was beautiful and the food was excellent

Stayed in February 2023

Nothing from me

Almost everything

Stayed in February 2023

Just got a pleasant experience here for 2 nights. Modern design, specifically at the lobby. Smooth check-in/out process. Neat bedroom. Strategic location. A lot of places to eat and coffee shops to hop around the hotel. Wonderful hospitality from everyone: the reception, security, housekeeping, pool attendants, Cloud lounge folks at the top.

Stayed in February 2023

No, everything is excellent.

There are several factors that would be my consideration that this hotel was one of the best hotel in Surabaya. The first of course the Location, located in Jalan Tunjungan as the most famous street in central Surabaya which have a background history. Secondly the comfortable of the hotel which and excellent service just make me to consider as the hotel in town. Lastly, the breakfast with the various kind of dishes that had been served everyday just made my booster to start my day.

Stayed in January 2023

the swimming pool has a great view

Stayed in December 2022

None

All of it especially the staffs. They were very helpful, welcoming, soft spoken and humble👍👍👍 You can get free shuttle to Tunjungan Plaza here. Our airport transfer was accomodate by a very decent driver. Not to forget, th facilities and services here are top notch. Yummy food also!

Stayed in December 2022

needed a longer stay. Really, the stay was exceptional in every way

Friendliness of staff who greeted us well and always ready to help

Stayed in December 2022

the smell in the lobby is insane, smells like toilet. it must have been the cleaning products they use

spacious room

Stayed in December 2022

food variety

modern hotel, nice room.

Stayed in October 2022

Nothing

Location n breakfast were fantastic

Stayed in October 2022

Nothing

Location n breakfast spread

Stayed in October 2022

not that I know of for now

friendly and helpful staff, security is tight there so it makes you feel safe to be staying in that hotel, rooms are clean and comfortable

Stayed in October 2022

NA

Great location. Room very comfortable and staff very helpful

Stayed in September 2022

So far, almost nothing. Or maybe they need to upskill their coffee barista at the coffee shop

Hopefully, this hotel will be well maintained throughout time. I love everything about this hotel, especially the breakfast

Stayed in September 2022