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clean and Organized

Stayed in July 2022

pool is not really useful.

customer oriented service throughout from finding us rooms near to each other until a late checkout.

Stayed in June 2022

Breakfast needs to be improved

Staff were very polite

Stayed in May 2022

Location can be better

I like the comfort of the hotel

Stayed in May 2022

Hope to have more choice for meal and Breakfast

Clean, comfortable and Spacious. good location. Near to the ferry terminal too.

Stayed in May 2022

Check-in timing is strictly 2pm but I guess this is dependent on the hotel room availability

Nice hotel and staff. Location was good and pool + gym were nice.

Stayed in May 2022

clean rooms including bathrooms

Stayed in May 2022

the breakfast was horrendous, bread was hard as a rock n the butter wasn’t butter but margarine. bit disappointing though. but otherwise fantastic.

the hotel and location is great

Stayed in May 2022

poor room service

location and renovation

Stayed in April 2022

Linen in my bedroom had some blood stains on it. Breakfast was terrible for the price I paid. French fries were soggy, sandwiches and hash brown were dry and didn't look fresh. Only thing that was good was the omlette.

Room was spacious, Close proximity to NED. Hospitality was excellent.

Stayed in April 2022

nice,new and comfortable

Stayed in April 2022

Breakfast for a big name hotel was very poor. Breakfast options should change and need to have a wider spread of options.

Rooms were clean and spacious. Very friendly and accommodating staff.

Stayed in February 2025

We came down for breakfast at 8am. However, the flow of the food was quite slow as it ran out quite fast and there wasn't any immediate top up. We waited for the pancake but since it took so long, we were asked to sit and will be served. But it was still quite long. My 6yo waited for her single pancake for nearly 20 minutes. When enquired, there was a whole tray of pancakes on the table. Seems like they didn't serve the ones they asked to sit first.

The room was very clean and comfy. The staff were also very friendly and kind. We had 3 rooms and they were all quite close to one another. That was a bonus!

Stayed in January 2025

Close to alots of exciting place

Stayed in September 2024

TV connections are poor...no network Cannot find the switch to switch off the ceiling lights above the bed when we are about to sleep. When technician came to switch off, only then realize that the wall switch was hidden behind the bed frame. Obviously, the room setting is wrong with the table at the corner.

The room are clean and spacious.

Stayed in August 2024

Not so much of local food

As a 4 stars hotel breakfast was dissapointed....

Stayed in July 2024

Bathroom with no hooks so unable to hang my clothes and towel. Corner of the table with sharp edges without corner protection. Kids might get hurt. Near mosque so prayer can be heard at 5am.

Location of the hotel was nearby other shopping mall.

Stayed in June 2024

The location is just awful not a nice area of the town alit of noise from outside.

The Staff are very helpful and really make this hotel Sheraton should be proud of them.

Stayed in April 2024

The rooms were not sound proofed so it can be noisy and disruptive for light sleepers. The pool was also extremely basic and water was not the cleanest.

The rooms and common areas were very clean. Hotel was also very generous with bottled waters, towel changes etc. Breakfast was decent. Staff had great attitude and overall, a good stay.

Stayed in March 2024

I didnt like the state of the pool, and I think it can be decorated better to fit the overall feel of the hotel. I realised the craft beer ads, but on the bar there wasnt craft beer available. Otherwise, the property was great!

The room were perfect, clean and relaxing. And services were timely. Location is not bad, its easy to get around places within 10-15mins cab right.

Stayed in March 2024

3 main points which we were not satisfied about: - Hotel check in begins at 2pm. We arrived at about 3.30pm expecting to check in and put down our bags so we could go out to explore without bringing our bags. Hotel informed that room was not ready and asked us to wait, which was disappointing. Also did not compensate with anything such as a complimentary drink and only offered a late check out after persistent insistence. - Hotel room was on a non-smoking floor but the room felt smoky. Suspect it was due to the aircon/ventilation because when room smelt fine when we switched off the aircon. - Swimming pool was quite subpar. No staff to offer towels. A little less satisfactory than the picture in the listing.

Room was modern and comfortable. I liked how spacious it was. Location was great as well, very close to Nagoya Hill and other eating places. Breakfast selection was a mix of Indonesian and international cuisine. Liked the selection.

Stayed in December 2023

Breakfast

Good rooms

Stayed in August 2023

the walls and ceiling are very prone to ambient noises. poor construction of hotel walls. unable to regulate the hot water for showering, problem with my safe deposit box.

staff very pleasant, location

Stayed in July 2023

Your package should include breakfast at $120. We checked in really late and check out at 9 the next morning. Could have initiated an upgrade or a complimentary drink or something. That little gesture would have made our stay memoreble

I understand that it was low occupancy thus the lack of variety for breakfast. The cheese option was too little!

Stayed in July 2023

During my staff we had some shocking experience. After checking in than few hrs later someone knocked the bell. We were shocked as who could it be. To our surprise 2 men wants to do servicing. We didn't call for anyone and how could they be doing servicing when guest are in the room. Next was middle of the nite we heard the door was like opening. Haiz. Than the classic one was as we were getting ready to go breakfast someone like so forcefully opening the door. Wth. We were really shocked. What we saw from the door spyhole was someone left the house keeping trolley. These experiences gave us shocks.

Staff were friendly

Stayed in July 2023