Reviews of Four Points by Sheraton Surabaya, Pakuwon Indah This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, 60216 Surabaya, Indonesia
#1 of 160 hotels in Surabaya
Guests' ChoiceReview Score
Based on 406 hotel reviews
Score breakdown
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Cleanliness
9.5
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Comfort
9.6
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Location
9.6
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Facilities
9.5
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Staff
9.8
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Value for money
9.1
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Free Wifi
8.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: September 21, 2022
Adam
Czech Republic31 Reviews6 helpful votes“superb.”nothing
Excellent and hospitable staff, wide variety of types for breakfast, great location, amazing pool facilities. Probably the best value I ever got for the hotel room.
Stayed in September 2022
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Reviewed: September 21, 2022
Adam
Czech Republic31 Reviews6 helpful votes“Superb.”Nothing.
Extremely hospitable staff, amazing variety of breakfast, great pool facilities shared with Westin. Probably the best value for the room I ever got. Great location connected to the mall.
Stayed in September 2022
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Reviewed: September 19, 2022
Kumar
United States2 Reviews“Awesome hotel”nothing
very well maintained property, breakfast is amazing and amazing staff. it’s close to mall making it good time to spend with family
Stayed in August 2022
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Reviewed: September 13, 2022
Dina
Belgium21 Reviews4 helpful votes“Comfortable, enjoyable and feeling relax”Breakfast was delicious. Wide range of indonesian food to choose. Bed and pillows are comfortable. Swimming pool on rooftop is magnificient in the evening and it's also very clean.
Stayed in September 2022
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Reviewed: September 9, 2022
Bintang
Indonesia21 Reviews6 helpful votes“Great place to stay in Surabaya”Location is not really in the middle of city, but still acceptable.
Staffs are friendly and helpful, room (including bathroom) is really convenient & clean, in the last visits i always got free upgraded room (thank you for that!), and even in my last visit i got a thoughtful welcome card along with cakes & juice, it's located right beside shopping mall and food centers (G walk), so no need to worry if you need anything.
Stayed in September 2022
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Reviewed: September 7, 2022
Amira
Indonesia1 review“i will always come back to this hotel when ever i am in Surabaya”staff are superb and attentive. breakfast variety was great and location are convenient. service is extremely good and they are always thinking of customer satisfaction. Just upgraded to suite room because a baby was crying next to my room non stop. thank You for your kind attention Four Points.
Stayed in September 2022
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Reviewed: August 30, 2022
Santosh
United States10 Reviews“Awesome Staff, Breakfast & super clean facility”Very clean Staff is awesome 5 Star for all staff. Breakfast is world class
Stayed in August 2022
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Reviewed: August 22, 2022
Sagung
Indonesia25 Reviews1 helpful voteExceptionaleverything was great
Stayed in August 2022
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Reviewed: August 22, 2022
Dfendor
Indonesia3 Reviews“Comfort stay in west Surabaya”Limited access in elevator between room floor even we already have a room. Very difficult for us when there have to visiting our family in different floor.
Room facilities and hospitality of all staff especially breakfast time
Stayed in August 2022
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Reviewed: August 20, 2022
Mutia
Indonesia2 ReviewsExceptionalGood breakfast, good location, the staff so friendly.
Stayed in August 2022
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Reviewed: August 19, 2022
I
Indonesia1 review“Awesome”N/A
Awesome selections and really match with our palate.. all staff was so friendly and welcoming, thank you for the sous chef and Firdaus for the courtesy. And huge thanks to Muzamil Asban for recommending this hotel for us to stay and been taking care of us.
Stayed in August 2022
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Reviewed: August 5, 2022
Aris
Indonesia22 Reviews1 helpful voteVery Goodnothing
connected with mall
Stayed in July 2022
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Reviewed: August 4, 2022
Alexvahe
Germany61 Reviews15 helpful votesWonderfulGreat staff and pool Very nice buffet in the morning Direct access to mall, entertainment and transpo.
Stayed in July 2022
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Reviewed: August 4, 2022
Alexvahe
Germany61 Reviews15 helpful votesWonderful1st room assigned was tiny and smelled like urin Was upgraded to bigger room without charge
Great staff and pool Very nice buffet in the morning Direct access to mall, entertainment and transpo.
Stayed in August 2022
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Reviewed: August 4, 2022
Alexvahe
Germany61 Reviews15 helpful votesExceptional1st room assigned was ultra small and smelled like urin, was upgraded right away after complaining without charge
Great staff and pool Very nice buffet in the morning Direct access to mall, entertainment and transpo.
Stayed in August 2022
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Reviewed: August 3, 2022
Cholifah
Germany1 review“Great hotel!!”Perhaps you could clean your window 🪟 from outside. So that I could take photos 📸 from inside my room & get the best results ..
I loved most of them.. It was great 👍
Stayed in August 2022
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Reviewed: July 20, 2022
Iurii
Russia58 Reviews5 helpful votes“Great location & breakfast, all clean & new, smiling staff. Best value for money”Awesome location, a convenient huge mall with tons of restaurants right in the building. Great views. All new and clean. The staff is friendly. The variety of dishes for breakfast is excellent (especially if you consider the price). I've visited hundreds of hotels worldwide, and only two provided a better breakfast, but both were much more expensive.
Stayed in July 2022
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Reviewed: July 15, 2022
Tayuni
Indonesia4 ReviewsExceptionalgood location
Stayed in July 2022
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Reviewed: July 14, 2022
Cathrine
Indonesia1 review“Amazing adventure”Nothing, you are perfect
It was an amazing variety of food and very tasty. The best part when staff dealing with me in a very perfect and polite way.
Stayed in July 2022
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Reviewed: July 10, 2022
Muhammad
New Zealand30 Reviews9 helpful votes“Hit the hay on peace”although? I’m overall satisfied with the service. I do found a smell prior to shower when the water are released. it’s an unpleasant smell that need an attn, I told the staff already but She explained me something common and nothing wrong with it due to gaps inside the water hose. I mean, I’ve been to many hotels and they don’t have such things ;)
the breakfast is unbelievable. it’s something you don’t expect, great taste of local cuisine with splendid supplies and choice, and service is beyond the price. Comfy goose down beddings and humble staff made the journey fuelled with joy and comfort.
Stayed in July 2022
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Reviewed: July 6, 2022
Swiftcat
Germany85 Reviews13 helpful votes“Amazing Hotel in Surabaya”Everything was perfect, nothing to change.
Pool very good Gym facilities very good Friendly and thoughtful staff Mall Entrance/Access
Stayed in July 2022
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Reviewed: June 23, 2022
Audrey
Indonesia16 Reviews2 helpful votes“good service”too crowded
strategi location
Stayed in April 2022
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Reviewed: June 22, 2022
Adira
Singapore49 Reviews24 helpful votes“Exceed my expectations”great location, very comfortable room and friendly staff. the food at the restaurant was also very delicious. great breakfast selection.
Stayed in June 2022
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Reviewed: June 22, 2022
Yan
Singapore20 Reviews3 helpful votesExceptionalNo
Central
Stayed in June 2022
