Located in Surabaya, 6.7 miles from Pasar Turi Train Station Surabaya, Four Points by Sheraton Surabaya, Pakuwon Indah provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a restaurant. This 4-star hotel offers a business center and a concierge service. The property has a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms with a desk, an electric tea pot, a safety deposit box, a flat-screen TV and a private bathroom with a bidet. Guest rooms include a closet. A buffet, Full English/Irish or American breakfast is served at the property. Sharp Bamboo Monument is 7 miles from Four Points by Sheraton Surabaya, Pakuwon Indah, while Submarine Monument is 7.1 miles away. Juanda International Airport is 13 miles from the property.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Four Points by Sheraton
Hotel chain/brand
Four Points by Sheraton

Property highlights

Top Location: Highly rated by recent guests (9.6)

Breakfast Info

Full English/Irish, Vegetarian, Gluten-free, Asian, American, Buffet

Free private parking


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
Bedroom
1 queen bed
Living room
1 sofa bed
2 twin beds
Bedroom
1 king bed
Living room
1 sofa bed
1 king bed
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Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.5
Comfort
9.6
Value for money
9.1
Location
9.6
Free Wifi
8.9
High score for Surabaya

Select topics to read reviews:

Guests who stayed here loved

  • Novi
    Indonesia Indonesia
    Great location, friendly staff, comfy bed and clean room. Breakfast was the best.
  • Antonio
    United States United States
    The property was extremely welcoming. It felt like a five star resort, plus.
  • Natalie
    Indonesia Indonesia
    Hotel location right about the best mall in Surabaya. Hotel staff were friendly. Rooms were big and we got a free upgrade. Beds and pillows were heaven.
  • Mjafam
    Netherlands Netherlands
    Very professional staff, a good location, and a great breakfast with excellent staff once again. I will definitely stay here again. The bed was also of excellent quality!
  • Lady
    Indonesia Indonesia
    -AMAZING STAFF! From the front desk, concierge, bellboys, waiters, and even chefs, all were so friendly and eager to help. -Pleasant fragrances in lobby and hallways -Very comfy beds
  • Ferdinand
    Indonesia Indonesia
    The hotel is very accommodating and the staff service are excellent. Mr. Khoiri in the housekeeping, Mr. Rudi in the restaurant, almost all staff are excellent, we cannot remember each and every one.
  • Adi
    Taiwan Taiwan
    It feels like home! The location was perfect! I did not worry where to eat, where to shop because the hotel connected with the Pakuwon Mall! Many stores and restaurant! They serve Nusantara (local) taste for breakfast! That was really...
  • Khursheed
    India India
    An excellent hotel with clean rooms and cheerful staff. Breakfast quite inclusive with good choices. Rooms with good city view.
  • Siew
    Malaysia Malaysia
    Great breakfast with friendly staff's services!
  • Seagus
    Indonesia Indonesia
    1. Location (near pakuwon mall and a lot of traditional foods at PTC. That's best) 2. Staff, very kind people from reception, room service (mas Seinol, thx for cleaning up our room and made elephant towel. My boy loved it so much), breakfast...

Hotel area info

Restaurants
1 Restaurant On Site

  • Djaman Doeloe
    • Cuisine
      Indonesian
    • Open for
      Breakfast • Dinner
    • Ambience
      Modern
    • Dietary options
      Halal • Vegan • Gluten-free • Dairy-free

Amenities of Four Points by Sheraton Surabaya, Pakuwon Indah
Great facilities! Review score, 9.5

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness center
  • Room service
  • Restaurant
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

View

  • City view
  • View

Outdoors

  • BBQ facilities
    Additional charge

Kitchen

  • Dryer
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Live music/Performance
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Golf course (within 2 miles)
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Fruit
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available at a location nearby (reservation is not needed).

  • Valet parking
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

General

  • Designated smoking area
  • Air conditioning
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Packed lunches
  • Carpeted
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

2 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • Adults only
  • Pool with view
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Pool 2 – outdoor (kids)Free!

  • Open all year
  • Suitable for kids
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Spa

  • Kids' pool
  • Fitness
  • Fitness center

Languages Spoken

  • Mandarin
  • English
  • Indonesian

House rules
Four Points by Sheraton Surabaya, Pakuwon Indah takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Rp 726,000 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 726,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 2 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardJCBDiscoverCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Four Points by Sheraton Surabaya, Pakuwon Indah of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Four Points by Sheraton Surabaya, Pakuwon Indah