Skybar views are somewhat spoilt by the excessive internal lighting

Customer service was excellent. All the staff were helpful and always with a smile ,nothing was too much trouble, and the standard of breakfast was plentiful, Skybar staff were extremely friendly

Stayed in January 2025

Nil

Friendly helpful staff love their room service

Stayed in July 2024

Norhing

Everything, location, facilities, food, room

Stayed in March 2024

No.

The breakfast is good. The location is quite far from my event in Grand City Convex.

Stayed in March 2024

clean, good staff, breakfast menu kids friendly.

Stayed in December 2023

The hotel area was quite away from eateries not like Tunjungan Area and the toilet got choked on our last day of stay.

The Junior Suite room was huge, equipped with an expresso machine, netflix, good wifi connection.

Stayed in December 2023

Central

Stayed in October 2023

Swimming pool was covered and water was cold. Big problem to enjoy the water, quite disappointed by that. Especially since it looked like a big garage where you could see the black pipes on top.

Nice place, nice jacuzzi, amazing rooms, great breakfast, everything went really well

Stayed in August 2023

Everything was perfect!

Stayed in August 2023

The bathroom can be bigger and cleaner.

The staff were so friendly and accommodating.

Stayed in June 2023

Too high temperature at the gym. Some of the interior looked a bit used.

Stylish interior, the most comfortable bed, great breakfast and a really cool bar on the 21st floor with good food, drinks and live music.

Stayed in June 2023

Superb hotel very much enjoyed our stay.

Stayed in May 2023

None

Room spacious and breakfast excellent

Stayed in May 2023

Nothing

Very good

Stayed in March 2023

a bit slow room services

Breakfast was good and staff were very friendly

Stayed in December 2022

The location is great, Breakfast various enough with Indomie as favorite choice meals by people I guess

Stayed in July 2022

17 night I not stay at room, 18th when I back from semarang found that our room no staff to do room cleaning, room rubbish is still there so this make me very sad and angry once I back to the room

Stayed in September 2024

There's a strong language barrier if you don't speak Bahasa Indonesia or Javanese. Even in our broken attempt to speak a few lines, almost all the staff struggled to understand simple queries such as laundry service and how early we should be at the airport to catch our flight home. The breakfast buffet is also 99% local food so just be sure to manage your expectations. Western fare here is very scarce. Also, with the spa service, we had issues booking it as they claimed they'd run out of products and offered the service but for a shorter duration and only for one person. So, we decided to cancel the couple massage, afterwhich they called our room three times to confirm the cancellation, only to finally tell us we needed to call reception (not the spa) to confirm cancellation. If you're willing to have minimal interaction with the staff, this hotel could work for you.

The pillows are firm enough to provide support and the aircon is effective. The hotel is generally clean and bright, with a good location. It's also easy to get a Grab/Gojek.

Stayed in August 2024

The basic equipment doesn't meet the level: The sheets and quilt cover have stains and holes, and the new one given has the smell of cigarette (the booking is set for a non-smoking room). The shower's door is loosen and water will easily flood out of the shower. Mold on the shower curtain, should be cleaned up.

The breakfast is fine, but the ingredients' quality should be better than it should be. The staff is nice and helpful, but their English is a little weaker than expected. Good quality supply of drinking water. Nice lobby and cozy bed.

Stayed in August 2024

1. During my stay I needed to ask for the sheets to change two times. They were dirty after fresh change. 2. On the days of 24-25-26 the breakfast was not organized. I needed to wait 40 minutes on each of these days. Even Tho there were spaces inside. Total chaos in organization of the breakfast, no info in advance. 3. Unresponsive management. The problem of the sheets were reported at reception but not even the smallest response from the manager. I will surely not recommend anybody staying at this hotel. 4. The AC super loud. if you turn it on, you can't sleep.

The variety of choices at the breakfasts, internet speed, supplies provided (shower gel, small snack) and smell of the hotel.

Stayed in December 2023

toilet is rather small

new and clean

Stayed in May 2023

Drinking water is not free. Airport shuttle need to pay.

Breakfast is nice.

Stayed in September 2022

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025