Only 1 toothbrush available in my room and during the 2nd day of stay, someone knocked and open the doors before our permission granted

Staff was communicative during check in time and hotel located in the heart of surabaya city. The room and towels are clean.

Stayed in March 2025

All good

Excellent value . Clean . Comfortable. Friendly staff. Near mall

Stayed in March 2025

Great staff, location right in the city centre. The restaurant serves tasty meals and the breakfast is very extensive Room was clean and kept clean every day.

Stayed in January 2025

As I said before, operating a coffee machine is too complicated and without prior experience with such a machine or outside help, you cannot make good coffee (espresso).

Good location close to the city center, some great restaurants nearby e.g. Black Owl. We had to go without breakfast for two mornings because the tours started very early. The only breakfast we enjoyed was good, buffet-style, but the coffee machine is too complicated to operate and without previous experience with such a device or outside help, you can't make good coffee.

Stayed in February 2025

The staff is very friendly but either poorly trained or simply incompetent. When I checked in, I specifically requested a non-smoking room but was given a smoking room, forcing me to change rooms. I also informed them that I suffer from insomnia and needed a quiet room, yet they placed me in a hallway filled with noisy guests—a couple with the TV blasting at maximum volume for hours and a group of teenage girls chatting and laughing. At 23:30, a family with a screaming young child was put in the room right next to mine. Despite knowing about my insomnia, the staff still assigned them there. When I asked the family to keep it down, they refused. As a result, I had to switch rooms a second time, this time at midnight while being in pajamas. When I raised my concerns, the staff simply responded, "We don't know who will be in the room next to you. We might put another family with a child there." That level of disregard and poor planning is both incompetent and frustrating. At 6:30 AM, the hotel started blasting loud ambient music in the hallway on my floor—because apparently, someone thought that was a good idea at that hour. People were sleeping! I called reception, and they seemed surprised by my complaint, which only highlighted their incompetence. They promised to turn it off—but didn’t. The music kept playing. Hopeless...

The room was clean and comfortable, offering great value for the price. The hotel's location is also very convenient. Furthermore, I was very happy with the free potable water tanks in the hallway.

Stayed in February 2025

nothing major, everything was satisfactory for a short stay.

The hotel was clean, comfortable, and in a great location

Stayed in February 2025

Didn't like the toilet bowl. Higher for short ppl legs do not reach floor when sit on the toilet bowl.

location is good. didn't manage to try the breakfast at Ibis as it was a short stay.

Stayed in February 2025

Breakfast options were limited, only Indonesian style foods which weren't to our liking but was still cheap and so didn't feel like a waste of money

Location was very good to supermarkets, shopping centres and restaurants. Comfortable bed that allowed a good night sleep

Stayed in January 2025

Location

Stayed in December 2024

The room has no refrigerator and cattle. The water bottle was also not available and we have to ask for these basic amenities

The rooms are good and also the breakfast

Stayed in October 2024

There is no refrigerator and cattle in the room

Hotel was clean and the room has basic facilities

Stayed in October 2024

No fridge in room .

Staff @ reception and F&B were very polite & helpful.

Stayed in September 2024

Nothing

A multiple choice breakfast & amazing taste

Stayed in September 2024

The room doesn't provide bottled water.

Convenient location; ~30 minutes taxi ride to the airport. Surrounded by amenities; there is a convenience store beside the hotel and 10 minutes walk to Tunjungan Plaza. Comfortable and spacious room for a single traveller.

Stayed in September 2024

B'fast not good enough, not much choice

Location

Stayed in September 2024

Location , room adequate

Stayed in September 2024

Tower is old and rough

Good TV program

Stayed in September 2024

Rickety bed and furniture, your spouse might be woken up by your small movement because the creaking noise from the bed is very loud

Smack right in the city, near to our main destinations, has a parking space, though not huge, staffs were very friendly and accommodating

Stayed in August 2024

Good value for a short one night stay.

Stayed in August 2024

Didnt have a pool unlike all other hotels in that area at the same costs.

The beds were very comfortable. Staff polite.

Stayed in August 2024

There were noticeable stains in the corners of the bathroom, and I had to clean them myself with alcohol.

The hotel is in a very good location, with a convenience store nearby and a large mall just a ten-minute walk away. The room size is satisfactory for the price, and it’s well-equipped. There’s also a small bar in the lobby downstairs. The breakfast was excellent.

Stayed in August 2024

The food in the restaurant was not good and very expensive and I only ate there out of convenience as I was tired. Lots of nice local food options nearby which are better!

Basic comfort but good value for money and good location. Staff were very friendly.

Stayed in August 2024

It was more than OK.

Stayed in August 2024

It was a little far from the airport. Room was very small for the price paid.

Staff was kind and hospitable. There was no interference and I could have my privacy. Cleanliness was maintained. Would recommend to others for stay.

Stayed in July 2024