We were a bit surprised when we asked one of the staff where the hotel pool was, but he didn't know. For the JW marriott we would expect the staff to know about the hotel facilities.

Everything was great. The room clean and staff are really friendly and nice!

Stayed in March 2025

None

Breakfast was excellent, huge the variety. The staff very attentive.

Stayed in March 2025

I can’t think of anything

Super friendly staff, always smiling and happy to see you. The buffet dinner was outstanding too.

Stayed in March 2025

I think need some renovation mostly in the bathroom.

Nice and good breakfast, very nice and friendly personeel.

Stayed in February 2025

No

This are my forth time staying in this hotel They really upgrade their services Staff are friendly and helpful Rooms are clean and comfortable

Stayed in February 2025

Breakfast

Room and facility

Stayed in February 2025

fantastic breakfast

Stayed in February 2025

The pillow . Find it too soft and not comfortable.

The hotel absolute fantastic. Incredibly friendly staff ensuring the comfort for the guest. Room were spotless the staff ensure the room to be always clean. The breakfast was great and quality. Many varities. Service was excellent. The pool, gym and spa were top notch

Stayed in February 2025

None

Rooms are spaces and comfortable with nice city view

Stayed in February 2025

Parking. Crowded.

All about JW Marriot was perfect, excellent. All Staff were helpful and always smile. Will stay here for sure with whole family.

Stayed in January 2025

The pillow abit small.

Breakfast was super n d staff was so friendly.

Stayed in December 2024

No

The captain of chef did recommend some delicious food in the breakfast restaurant

Stayed in December 2024

Nothing!

Breakfast was great. Room was fantastic. For this specific trip, my request to have my granddaughter's 4th birthday decoration in the room prior to our arrival was amazingly done! Everything was perfect! 🤩

Stayed in November 2024

Everything was excellent. Great thanks to the people who work there. They are amazing personalities.

Breakfast had many great options. Very tasty, high quality. The behaviour of the staff is just amazing. They treat you like a queen. Because of this kindness and hospitality, I will come back exactly to your hotel. The bathroom is amazing, and the room is spacious, with amazing views of the Surabaya panorama. All the best recommendations. I think it is the best hotel in the whole Java!

Stayed in October 2024

Smoking and vaping in lobby and common areas

Staff and chef Endra are the best

Stayed in August 2024

Nothing!

Pool and Executive Lounge

Stayed in September 2024

Loud call to pray, also the room under the lounge is loud.

Lounge

Stayed in September 2024

its a bit outdated and would need a major upgrade to modernise all the rooms and bathrooms.

service is top notch! All the staff is so attentive and helpful and there is never a "no" when you asked for something. Suite room was spacious and in a good condition. Breakfast was good.

Stayed in August 2024

JW Marriott Surabaya is an absolutely beautiful property that boasts many of the best amenities in the city. It is fully self-sufficient with everything you may require within easy reach: not only do you have the usual comforts, like the 6th-floor rooftop pool next to a loveable observation deck and meditation grounds, massage parlour, gym etc.; but also no fewer than five different eateries, each of them a culinary attraction in its own right. We had a very memorable welcome coffee in the lovely bakery downstairs (hi Fera!) and a very enjoyable dinner in the steakhouse, rightfully proud to be the best in Surabaya. In fact, while the city itself is vibrant, colourful and alive, it can also be a bit much at times, and this hotel with its lowkey luxurious rooms, comfy beds and immaculate facilities is just what one needs to recharge. Speaking of recharging, the absolutely mind-blowing breakfast deserves a special mention—I don't think I ever saw a similarly wild choice of different cuisines and mouthwatering dishes served with comparable elegance anywhere else. You could basically disregard everything else I wrote and simply come for the breakfast and you wouldn't be disappointed. Finally, staff here are exceptionally friendly (shoutout to the extraordinary Afdilah who had to tolerate my incessant questioning and helped us throughout our stay) even by Indonesian standards, and that's a hard bar to clear. All in all, it's a place I'd come back to just to stay in the hotel, even though venturing out is a breeze, too—JW Marriott is very well located in the centre of the city and most of the local attractions are within easy reach.

Stayed in August 2024

Nothing

Great location. Friendly staff. Clean rooms. Pool was fantastic. Ima, the massage therapist, was fantastic.

Stayed in August 2024

This hotel was our best stay in Indonesia. Lidia and Asat made our stay memorable. Incredible breakfast and property

Stayed in August 2024

Chef Endra is the best! Excellent introduction to Surabaya and local cuisine. The entire staff is so attentive and intuitive to our needs even before we ask for assistance.

Stayed in August 2024

My room didn't have a bathtub. The swimming pool is really at the center of the hotel, so it is less private. The western breakfast could be slightly better, like adding cheese.

Beautiful hotel with superb service and staff. Stunning swimming pool, large, and with beautiful mosaic floor. Great gym. Breakfast was great. The room was large, clean, and super comfortable bed. Good location. Highly recommend the massages in the spa!

Stayed in July 2024

We liked everything! This has been our best stay ever. The staff is very friendly and helpful. The swimming pool is beautiful, calming and not too busy. The sauna is also a good touch. The breakfast was extraordinary with so many options. The morning we weren’t able to make it to breakfast because of our climb to Mount Bromo, the concierge had breakfast for us ready the night before for us to take away. When we left we had the best help from the concierge to send one of our suitcases to send off to our next accommodation. Every single staff member was super friendly and always willing to help with everything. Thank you for this amazing stay!

Stayed in August 2024