Its not in the best location, but we dont mind we barely leave the hotel. And if you're vegan the lunch and dinner menu at the resort are not great at all. Also the menu us expensive for what you get

the hotel is perfect when you have little kids. You get to relax as its quiet enough, and the kids get o have a really good time too. Great kids club, really good buffet breakfast

Stayed in March 2025

Very child friendly hotel. Recommend to family stay

Stayed in March 2025

I thought it was a bit expensive compared to other Hotels in the same area which had the same rating and facilities

Excellent facilities, staff were very friendly and polite, room was a good size with balcony over looking the pool area, restaurant was fantastic, great variety of food for breakfast, great location, close to beach and seafood restaurants. Quiet, bed very comfortable and had everything you will need.

Stayed in February 2025

The staff needed to provide more love, the check in process took 30min to be served and felt rushed that we didn't even know where breakfast was in the morning. More love is required across the board, expected more from 5 star hotel especially that is so isolated.

The hotel has everything to offer especially for children. It's clean , fantastic Kids Club and Pool Bar

Stayed in February 2025

Multiple pools, large rooms, great breakfast

Stayed in January 2025

The breakfast is good except the chaos. Waiting for the table ready and run out of food here and there. Would be more organize during the high season.

The room is spacious and love the swimming pools.

Stayed in January 2025

walked to the beach close to the hotel, not the best beach Bali has to offer.

Breakfast was good, quite a variety including halaal options. The pool and kids activities kept my lil one entertained for hours. The rooms were spacious, modern. Cute little village style shops and eateries outside. We loved chocolate hour at the hotel. Also ate divine sushi at the restaurant in the hotel.

Stayed in December 2024

The location. You are a captured audience. The pool tiles were sharp and cut the kids feet. The staff were not the friendliest. Check in process was long and not structured.

The pool area and the affordable sunbed options

Stayed in December 2024

Breakfast was good, pool area was amazing and food at the swim up bar was good

Stayed in November 2024

Breakfast menu can be improved

Great friendly staff

Stayed in December 2024

There’s live music every night, at the shopping centre next door. The music is so loud and goes on for a few hours, even if there is no one watching them downstairs. Make sure to request a room at the quieter wing of the hotel.

Great staff and facilities!

Stayed in November 2024

The pool tiles are a bit rough and easy to get small cuts on the toes. The rooftop bar a quite loud night as well.

The hotel staff and services are excellent. They helped us wherever we needed.

Stayed in December 2024

The bed tr my son slept has bed bugs or some flies

Food and service was good! The Recep to the management are all very active and kind

Stayed in December 2024

Everything was great. Rooms next to the samasta lifestyle village can be a bit loud during the nightly performances.

Wonderful facilities, staff super friendly and attentive. Breakfast was good. Pool was great.

Stayed in November 2024

While the breakfast buffet was very good, other food options were a bit limited and expensive.

The gardens and pools were lovely. The accommodation was comfortable and clean. The staff were all exceptionally friendly and helpful.

Stayed in November 2024

The shower stall looked a little tired - some old water stains / mold in the corners where the wall meets the floor - I mentioned this to a customer service representative when she approached for feedback, but I didn’t notice any difference when I returned to my room later that evening. Not a deal breaker overall, but it would have been really impressive if the shower stalls are maintained in pristine condition as it reflects the cleaning standards.

Great pool with floating mats and inflatable obstacle course; the pool was reasonably clean with the occasional flower or leaf floating by, but no big issue for me. We spent 3 days in the pool for several hours a day with our child and it was great. Rooms were clean and the bed was very comfortable. Adequate dining options with more restaurants in the adjoining Samasta Village. In-room dining service was fairly quick (about 30 mins for 3 main courses), and any room service requests (eg to top up lotion) were met promptly. All the staff were wonderful and attentive, they made our stay very enjoyable!

Stayed in November 2024

Breakfast can be better

Stayed in October 2024

Tired rooms. Other than the hotel facilities there is not a lot within walking distance of the hotel. The buffet breakfast was really average. There was a fair range of food but not cooked well. Lunch and dinner options were excellent but breakfast needs improvement. Eg bacon not cooked properly, crepes, waffles and French toast gross, not enough good quality western options.

The property has wonderful staff and excellent onsite facilities. The rooms are large but are not 5 star. They require maintenance and an overhaul. For example cupboard doors don’t shut properly, rain shower had only 5 streams or water going in all directions.

Stayed in October 2024

There were ants in the drawers and they were not cleaned.

The swimming pool is large and has a beautiful environment. You can walk to the beach, and the beach is clean.

Stayed in September 2024

Pool and comfy beds, breakfast buffet was very good too

Stayed in September 2024

more bowls to be used

Great food selection and good service from staff for fresh food

Stayed in September 2024

The pool is great for families with kids.

Stayed in September 2024

Rooms close to the rooftop bar on level 8 of the second building are not soundproof. As a result, on Friday night it feels like the party is happening in your room. Sleep is not possible. Staff advised that the party lasts until 2am. The hotel moved us to another room.

It is a very nice hotel, with great facilities and super friendly staff.

Stayed in September 2024

Noise cancellation was horrible, we were able to hear everything outside the room and foot steps of the peoples from the room above us.

The interior, pool and that it was very close to the beach

Stayed in September 2024