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The juice in the breakfast was bad and reccommend to change it for real juice, in aim not to spoil very good level of breakfast.

The super hotel with high level services. We celebrated our marrige anniversary and hotel did nice gift us to the room. We had a nice change to try yoga in hotel and it was great experience. I especially liked that hotel Manager Gusti did short feedback survey during breakfast - this is gives valuable information to hotel for future developments. And security persons in hotel were supre kind as well. Thank you very much Royal Tulip!

Stayed in January 2024

Just a small suggestion, the breakfast could be improved.

I had an amazing stay at the hotel. The service was excellent, and the staff went above and beyond. We were pleasantly surprised when they upgraded us from a deluxe room to a bigger one for our honeymoon. Definitely recommending this place to everyone!

Stayed in January 2024

This was not to a 5 star hotel standard. The finishing in the room was very poor, lots of marks and stains on walls, mirrors, chipped furniture, mould around shower and bath cubicles, bad smell from bathroom, poor ac, no minibar (very surprising for a 5 star hotel), no room tab, had to pay as go for room service. Not impressed.

Big room

Stayed in January 2024

Room decoration/air con is a bit old, but the bed is very comfortable.

Amazing hotel. Great service, everyone is so friendly. Breakfast is good, got two kitchen for Noddles and fried eggs. Location is good, very quiet and relax. Got a shuttle bus to beach everyday 10am.

Stayed in December 2023

The sofas are all word out and smell very bad.

Location

Stayed in December 2023

-

This is a true 5 star hotel. Excellent service, kind and great introduction from Yoga in the restaurant. Great room and comfy bed.

Stayed in December 2023

Location is bad the rooms are very old it needs a huge maintenance you dont feel that you are in 5 stars hotel

There was so many issues in hotel facilities

Stayed in November 2023

Breakfast very disappointed service around pool non existent. pool area was in need of update lose pavers very dangerous. No activities nothing to do. Very remote only 1 shuttle service to beach and shopping no return shuttle. Would never stay at this so called resort again and would not recommend it.

Large room very clean restaurant food good staff friendly but that was it

Stayed in October 2023

The swimming pool has bad smell and dirty.

Travelled with family members and really enjoyed our stay. It’s quite impressive how the hotel is wheelchair accessible and convenient for everyone. I highly recommend to reserve the family suite as it is spacious and comfortable. Really like the hotel and its staff.

Stayed in September 2023

Room allocated not good had to ask for a change. Pool view room first allocated was in the corner and barely offered a pool glimpse Food very average Shuttle service only once a day It took a long time to process a room charge

Pool surrounds ok but sewage smell a bit off putting Staff were very polite

Stayed in September 2023

Hotel was very ran down and facilities were poor.. We spend very little time in the hotel as a result. Staff were friendly though.

Stayed in September 2023

Good vegetarian breakfast, chef happy to accommodate all requests

Stayed in September 2023

Pillows are when to big, swimming pool tiles are dirty, mould in the room, ants in the room, toilet in the bathroom smell like sewer , kids club not working but hotel was advertised on websites, maintenance in the complex too loud, nothing near by in the area very isolated

The size of the room

Stayed in September 2023

Our room was dirty, the pool stunk of sewerage, food and drinks were of a really low standard. We booked for a week and left after one night.

Staff were friendly and tried their best however they were understaffed.

Stayed in July 2023

In batrhoorm could see a film of dirt or dust on the floor and shower . Check in took a long time as only one man on reception

Pool was lovely - breakfast was ok

Stayed in August 2023

Shower wasn’t very clean and pool area was pretty dated. Door handle broke and got locked out of my room.

Good restaurant especially the banquet on the Saturday night. Large rooms. Quiet.

Stayed in August 2023

1 of the pools was shut. Pool slide was shut, kids club was shut as well. Breakfast was average. Suggested to management that we should have been told about all these closures beforehand and that a partial refund would be fair, but only got offered to be driven to the airport.

Room was nice, staff were great.

Stayed in August 2023

Nothing

Everything! Beautiful pool, great breakfast, very helpful staff

Stayed in July 2023

Food very disappointing. I was served raw chicken at dinner & it wasn't replaced. Breakfast ok. The whole place need a lot of maintenance very poorly kept.

The staff fantastic.

Stayed in August 2023

Needs a bit of work to the facilities

Staff

Stayed in August 2023

Enormously aged hotel, very little work and investment made into the overall facilities over the last 20yrs. The waterslide and trampoline looked like death traps for kids. The paint in the rooms were peeling. The breakfast was inedible and depressing. There was a used man’s sock under our bed. The construction noise was unbearable and was moved to another room thankfully. The in room tvs didn’t work. The on-site spa was very very average and I think I got pink eye from the massage.

Lovely reception and cleaning staff. The family room was large and good Value for money. The kids club room was helpful. But derelict.

Stayed in August 2023

My partner booked this for our Four year Anniversary. It was perfect. The hotel is so peaceful and full of green trees and beautiful koi fish that are so friendly in the lobby! The pool is great and the restaurant food was tasty. Special thanks the Bagus for organising a Romantic evening meal for us with flowers and candles.

Stayed in July 2023

Dirty and badly maintained rooms and pool. Horribly bad breakfast. Do not understand how booking.com rated 8.5 for this...

Friendly staff

Stayed in July 2023

nothing!! we loved everything. minor issue with shower door, the water leaked out onto the floor when the shower was on full blast but it was not a big issue.

lovely pool, Excellent breakfast, friendly and helpful Staff, great spa with excellent value treatments

Stayed in July 2023