Reviews of Hotel Santika Premiere Gubeng Surabaya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
JL. Raya Gubeng No. 54 Gubeng, Gubeng, 60281 Surabaya, Indonesia
#17 of 160 hotels in Surabaya
Guests' ChoiceReview Score
Based on 158 hotel reviews
8.6Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
8.7
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Facilities
8.6
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Staff
9.1
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Value for money
8.7
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Free Wifi
8.6
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Reviewed: March 29, 2025
Gabor
Hungary41 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was superb. Communication with the staff was really hard.
Stayed in March 2025
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Reviewed: February 12, 2025
Fauziah
Malaysia2 Reviews10“10 stars given for all, location, rate, staffs and food”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
No comment
Everything is good perfect. Superb food, strategic location, a very good service given by all staffs
Stayed in February 2025
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Reviewed: February 12, 2025
Fauziah
Malaysia2 Reviews10“Perfect stay with a superb accommodation and delicious food serve and a very good service staffs”- • Leisure trip
- • Group
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
No comment
Everything perfect. Food superb. Location very strategic.
Stayed in February 2025
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Reviewed: December 27, 2024
Kwa
Indonesia11 Reviews2 helpful votes8.0“An enjoyable Surabaya stay”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The gym and pool facility need an upgrade for a hotel of this size. Maybe the parking capacity also.
Good location, nice lighting in the room, obviously clean, good variety and taste of the breakfast, everything seems to be well-organized
Stayed in December 2024
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Reviewed: December 1, 2024
Brian
Ireland41 Reviews7 helpful votes8.0“Overall a good stay”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Photos of the rooms are clearly very old and do not represent the current condition of the bedrooms. The cleanliness of the shower for instance is just passable, glass all scaled, dirt around hinges mold in corners etc. A fresh coat of paint in the bedrooms and a deep clean of the bathroom would have left us with a very different impression of the place.
Good location close to Gubeng train station, staff were friendly and they dropped us to the train station the next day for free. Pool was also nice and actually bigger than it looks in photos. Breakfast also very good, and bed was clean and very comfortable.
Stayed in November 2024
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Reviewed: October 26, 2024
Globetrotter_75
Germany22 Reviews2 helpful votes8.0“Great city centre hotel in Surabaya”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
Nothing specific, if anything at all, maybe the pool is a bit small, but other than that, a really good hotel.
Very well equipped and centrally located hotel in Surabaya. The staff were very friendly and went above and beyond to cater for our specific requirements. We very much appreciated the option of getting an early packed breakfast when we had to check out before regular breakfast opening times.
Stayed in October 2024
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Reviewed: October 9, 2024
Julia
Poland24 Reviews1 helpful vote9.0“Very pleasant stay”- • Leisure trip
- • Group
- • Deluxe Twin Room
- • Stayed 1 night
Nice personnel, really nice breakfast. There was also no problem with leaving our bags and having a breakfast boxes when we have to leave early.
Stayed in September 2024
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Reviewed: September 27, 2024
Wilson
Australia29 Reviews8.0“Very convenient location to stay overnight for transit in railway station.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Very busy lift and dining room where we had breakfast
Good location - very close to the railway station. Good breakfast.
Stayed in September 2024
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Reviewed: September 19, 2024
William
United Kingdom30 Reviews8.0“Ideal stopping off place for us. Good value for money”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The friendliness of the staff was very much appreciated. We stopped here on our way to Malang. The room was spacious clean and answered all our needs. Breakfast was a super experience too. We took advantage of the 241 offer in the bar too
Stayed in September 2024
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Reviewed: August 24, 2024
Neha
India3 Reviews10“My stay was more than what I had initially expected. I would really suggest others to consider Santika Premiere for thei”- • Business trip
- • Couple
- • Premier King Room
- • Stayed 6 nights
- • Submitted from a mobile device
The property is located at the hub of Surabaya and is easily accessible. The staff members including the Receptionists, restaurant staff and concierge were amazingly good and supportive. They are very well mannered and behaved. 10/10 for the hospitality.
Stayed in August 2024
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Reviewed: August 23, 2024
Yuhao
United Kingdom32 Reviews3 helpful votes8.0“Location is great, price is fair and friendly staff”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
- The room amenities are somewhat worn out. - Some staff don’t speak English. - If you need to use express laundry service, be careful. I tried to use express laundry which says ready in 5 hours, but eventually i get the laundry next day. And I had to call them several times to ask where my laundry is, although I told them many times my train departs at early morning.
- very convenient location is you want to take train - price is fair - staff friendly
Stayed in August 2024
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Reviewed: August 18, 2024
Wouter
Netherlands70 Reviews12 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
The breakfast is very good.
Stayed in July 2024
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Reviewed: June 24, 2024
Euphemia
Indonesia31 Reviews1 helpful vote8.0“Would book again”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Basic but everything worked
Stayed in June 2024
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Reviewed: June 17, 2024
Eric
United States4 Reviews9.0“I would stay again. Excellent patio area. Good location.”- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
The toilet sometimes didn't work properly.
The view from the room is beautiful, overlooking a river. Very tranquil. The room was clean and comfortable. The pool was convenient and clean.
Stayed in March 2024
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Reviewed: May 10, 2024
Vanessa
United Kingdom75 Reviews6 helpful votes9.0“Excellent base to explore the city from with wonderful staff”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
There was no restaurant/bar/social cafe area
Room was very comfortable with an enormous bed. Everything was within walking distance. Breakfast was absolutely superb. Close to the main train station ( but need a taxi with Suitcase)
Stayed in May 2024
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Reviewed: May 7, 2024
Widya
Indonesia3 Reviews9.0“My first stay at Hotel Santika Premiere Gubeng.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The taste of some of the Javenese food served at breakfast do not suit us. Maybe because they are East Javanese specialities, whereas we are from Central Java.
The pool, the room, the facilities are excellent.
Stayed in May 2024
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Reviewed: April 29, 2024
Dizzy
Singapore83 Reviews13 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Premier King Room
- • Stayed 1 night
- • Submitted from a mobile device
Each morning even different timing many breakfast items empty
Rooms and bed comfortable and quiet
Stayed in April 2024
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Reviewed: April 25, 2024
Dizzy
Singapore83 Reviews13 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Premier King Room
- • Stayed 1 night
- • Submitted from a mobile device
Many breakfast options always empty
High floor very quiet no outside noise like many other hotels... And bed was good
Stayed in April 2024
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Reviewed: April 18, 2024
J********
Indonesia38 Reviews3 helpful votes8.0“Nice stay & value for money!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
None
Rooms are clean, enough space for two. We are able to get connecting rooms. Beds & pillows are comfortable. Room lighting is good, bright enough. All staffs from the front offices, concierges, door bells, parking staffs are attentive and helpful. Housekeeping is good, cleaned daily. Breakfast has plenty of choices of local delicacies. Value for money!
Stayed in April 2024
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Reviewed: April 15, 2024
Nawis
Thailand3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Only at the breakfast. I was at the noodle station, I am sure I was there first and already ordered. I thought that she was cooking for me, but then she gave it to a lady who came later. Ok, that’s fine, I will wait. Then, another bowl was gave to another guy who ordered after me. So I gave up.
Good location, but I didnt walk far. There is indomarer just 2 min walk. We have to go to train station and it is only five min by car, and if you want to walk it will be only 15 min. The breakfast is good. The room is good and clean. We stay in ibis one night before and decided to move here. I am glad we did so. Staff are really nice. But there is one point in ‘waht didnt you like?’ section.
Stayed in April 2024
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Reviewed: March 14, 2024
Dave
United States63 Reviews2 helpful votes10“I Will Stay Here Again”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Shower could be hotter.
Great value, comfortable beds, good breakfast and restaurant, fast WiFi, top-notch friendly and helpful staff.
Stayed in March 2024
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Reviewed: December 22, 2023
Norman
Indonesia32 Reviews7 helpful votes10“Perfect hotel for business”- • Business trip
- • Group
- • Deluxe Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
None
It is so clean, spacious, and staff was very curtious, even down to the security guards
Stayed in December 2023
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Reviewed: October 21, 2023
Tantri
Indonesia20 Reviews1 helpful vote10“Comfortable stay”- • Leisure trip
- • Family with young children
- • Deluxe Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast were lovely and so many choices
Stayed in September 2023
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Reviewed: October 7, 2023
Bintoro
Indonesia17 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
The front desk staff , especially dyeing check out is very slow and ignorant. Shw told me to wait for 5.minutes because someone ahould check my room before check out, asking mw to sit down and will call me after ita finished. However ahw didnt return to me, and only after 10.minutes I went back to front desk asking whats going on. She said oh you are donw and can leave. If I didnt go to front desk again,.maybe i should wait till noon timw for nothing. They also didnt give me a formal receipt.
The location, the building, the rooms are great. The staff during breakfast were very helpful. Room is very comfortable.
Stayed in October 2023
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