Reviews of Shangri-La Jakarta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Kota BNI, Jalan Jendral Sudirman Kav.1, 10220 Jakarta, Indonesia
#9 of 539 hotels in Jakarta
Guests' ChoiceReview Score
Based on 418 hotel reviews
Score breakdown
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Cleanliness
9.5
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Comfort
9.5
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Location
8.8
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Facilities
9.3
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Staff
9.6
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Value for money
8.6
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Free Wifi
8.7
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: April 4, 2025
Atsushi
Indonesia2 ReviewsVery GoodJacuzzi was not available
Stayed in April 2025
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Reviewed: March 9, 2025
Mohd
Indonesia139 Reviews15 helpful votesWonderfulCheck in process is easy and fast. All the start is very friendly and helpful. The room is cozy, the bed is comfortable.
Stayed in March 2025
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Reviewed: February 13, 2025
Traveller
Netherlands13 ReviewsWonderfulNo champagne at breakfast!😊
Service at front desk, porters, breakfast crew. Asap and Iri where wonderful
Stayed in January 2025
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Reviewed: January 29, 2025
Diah
Indonesia11 Reviews1 helpful vote“My favourite hotel since 1995”The kids pool should open untill 2 o'clock, and all the WC toilet should have pee shower (semprotan untuk pipis/pup) like the rest room near satoo
Swimming pool, the breakfast and all the staff make us feel at home especially mba Lia at satoo, mba Kristi and Putri at lounge
Stayed in January 2025
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Reviewed: January 28, 2025
Heike
Indonesia28 Reviews4 helpful votes“Fantastic stay, we keep returning”The lounge service and hospitality is best and kids love the pool. Most of the staff goes extra mile to ensure we enjoyed the stay. Special thanks to Charlote in horizon who helped us with late checkout so the kids can enjoy the pool longer, mas Eko & Robert also from horizon who always kind to welcome us with great services.
Stayed in January 2025
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Reviewed: January 11, 2025
Christine
Malaysia21 Reviews2 helpful votesThis review is hidden because it doesn't meet our guidelines.
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Reviewed: January 2, 2025
Ramojus
Lithuania22 Reviews“Fantastic breakfast, fantastic staff!!”The staff were fantastic. I rarely see so attentive, dedicated and professional workers, simply the top!
Stayed in January 2025
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Reviewed: January 1, 2025
Derek
United Kingdom5 Reviews“Superb evening!”Horizon Club offered lovely facilities and the staff were wonderful. Beds very comfortable. BATS provided good entertainment!
Stayed in January 2025
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Reviewed: December 22, 2024
Jasmine
Switzerland87 Reviews18 helpful votesVery GoodI had a fantastic stay at Shangri-La Jakarta. The gym was well-equipped, the breakfast offered a wide variety of delicious options, and the staff were incredibly friendly and attentive. The hotel’s central location was also a big plus. Highly recommended!
Stayed in December 2024
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Reviewed: December 17, 2024
Muhammad
Brunei30 Reviews“The staff werte superb and amazing in every way!”The gym was under renovation. And location wise, traffic area
The friendliest and most attentive staff Ive ever met. From The point of being received as I stepped out of the car to the moment I checked out and left the hotel.
Stayed in December 2024
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Reviewed: December 10, 2024
Atha
Indonesia5 ReviewsWonderfuleverything excelence
Stayed in December 2024
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Reviewed: December 10, 2024
Sudhanshoo
Singapore10 Reviews3 helpful votesExceptionalNothing I can think of
Everything from check in to check out was perfect
Stayed in December 2024
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Reviewed: November 13, 2024
Rasool
Pakistan3 Reviews“Really nice stay”I like to stay again in Shangri la and I will recommend it to my friends
Shangri la Jakarta very good
Stayed in November 2024
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Reviewed: November 2, 2024
Darren
Canada8 Reviews1 helpful vote“The stay was great but I found that the food and drinks were a lot of money for subpar quality.”Food
The food and drinks were not that great and very expensive.
Stayed in November 2024
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Reviewed: November 2, 2024
Mohd
Singapore2 ReviewsExceptionalI like the Hotel as the security very tied and the cleanliness. Also the staff all very friendly and helpfull. Good job. Keep it up
Stayed in October 2024
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Reviewed: November 1, 2024
Matteo
Hong Kong66 Reviews3 helpful votesVery GoodProperty is a bit dated. I was there I guess 20 years ago, and it seemed pretty much the same. Well kept, but dated.
Great service, Shangri-La style
Stayed in November 2024
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Reviewed: October 27, 2024
Madison
Singapore3 Reviews“Relaxed and safe!”The furniture and decor in the room could do an update.
It is the strong Shangrila feel and scent that makes me feel like home! The hotel surrounding is pretty. Love the buffet lunch there. The lights in the room are bright enough!
Stayed in September 2024
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Reviewed: October 26, 2024
Michiel
Netherlands29 Reviews2 helpful votes“excellent stay.”nothing
First time I booked a room with the Horizon Club. Great added value.
Stayed in October 2024
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Reviewed: October 21, 2024
Guillaume
Singapore21 Reviews2 helpful votes“excellent place”deposit can be reimbursed only in IDR cash, not acceptable
breakfeast restaurants diversity comfort staff attention
Stayed in October 2024
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Reviewed: October 15, 2024
Justin
Australia8 Reviews1 helpful vote“Brilliant”Nothing
Amazing everything
Stayed in October 2024
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Reviewed: October 15, 2024
Lee
Singapore1 reviewWonderfulPersonal attention to individual customer that makes the hotel different.
Stayed in October 2024
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Reviewed: October 14, 2024
Amjad
Denmark14 Reviews1 helpful vote“Elegant, clean, and superbly staffed”I recently stayed at this hotel in Jakarta, and I couldn't have been more pleased with my experience. The design of the hotel is stylish, creating a welcoming and comfortable atmosphere from the moment you walk in. The cleanliness was impeccable, with rooms and common areas kept spotless throughout our stay. The staff were friendly, professional, and always willing to help with any requests.
Stayed in October 2024
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Reviewed: October 5, 2024
Chandrashekhar
India41 Reviews“Awesome”Nothing
Location, service, warmth of staff and food
Stayed in September 2024
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Reviewed: September 27, 2024
Natalia
Thailand15 Reviews“I highly recommend the hotel and its restaurants, and the pastries and desserts are absolutely amazing!”While we enjoyed our stay, one downside was that the water play area, which was a key reason we chose the hotel for our family, was under renovation during our visit. Although we were informed via email, it was too late to change our plans. It would also be great to have an indoor playroom for kids, especially for rainy days or just to add more variety for families.
We had a wonderful stay at Shangri-La Jakarta! The rooms were spotlessly clean, and the staff was incredibly welcoming and friendly. A special mention to **Murniati**, the hostess, who made us feel very comfortable. At the breakfast buffet, the staff was exceptionally kind and attentive. I didn’t catch all the names, but many of the ladies went out of their way to take care of us. Our daughter came down with a cold during our stay, and to our surprise, the hotel has a small clinic with a doctor, which was really convenient and helpful. Highly recommend this hotel for both its excellent service and comfort!
Stayed in September 2024
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