Staff is great - hospitable and genuinely work hard to make your stay comfortable. Breakfast was great! Definitely not a 5-star property. It is advertised as a 5-star on booking.com. The hotel’s website itself shows it as a 4-star. I would argue it’s a good 3-star or at best a 4-star.

Stayed in April 2025

Gym facilities didn't open until 9am. Earlier would be great!

Everything. A stunning hotel with very friendly and helpful staff.

Stayed in March 2025

Clean, beautifully designed! Staff are super friendly! They organise mopeds for you, help you with day trips, welcome you “home”! Room was beautiful ! WiFi was good, Room service food was ok, 7/10

Stayed in March 2025

The resort is a 15-20 min drive from/to Ubud center, but there is a free shuttle provided and even if you need to call a Grab the cost is very affordable. The final stretch of road that leads to the hotel is bumpy though and really needs to be fixed, but that’s an issue that needs to be addressed by the local authority and is not the hotel responsibility.

The Alena Resort was an amazing experience. The attention to details and the top-notch service provided by the staff were the highlights of this hotel. The ambiance of the resort was one of a tropical paradise. The food at the restaurant was very good, varied and adequate to different culinary tastes. We didn’t use the spa, but loved the pool areas and the surrounding gardens. The gym was adequate (as far as a hotel gym goes).

Stayed in February 2025

The hotel exceeded all our expectations and more. From the moment we arrived, we felt warmly welcomed. The food was excellent, and the staff, especially Dewa and his team, went above and beyond to assist us with every request. Traveling with two kids, we truly appreciated how the hotel made us feel at home. Our one-bedroom villa was perfect for a family stay, with a private pool that kept the kids entertained throughout. We came here to relax, and we are leaving feeling completely rejuvenated. The massages were exceptional, adding to the overall sense of relaxation. The restaurant offered a wide variety of meals, and as a vegetarian, I was especially pleased with the diverse options available. Afternoon tea was a delight, and I loved trying different Balinese desserts. Despite being close to numerous activities, the hotel maintains a peaceful and quiet atmosphere. The room was spacious, impeccably clean, and housekeeping did a fantastic job. I can only highly recommend this hotel—it truly offers a perfect balance of comfort, service, and relaxation.

Stayed in February 2025

Some rooms on the ground floor have little daylight. Great rooms and beds nevertheless!

Restaurant is 10/10. Great service of the staff, very helpful. They'll do everything they can to make you feel at home.

Stayed in January 2025

The resort is a well balanced composition that allows to relax and enjoy your stay to the fullest.

Stayed in February 2025

Na

Friendly staff

Stayed in February 2025

It was all lovely!

Everything, the team, the pools, the spa it was all beautiful! The location was in a quiet place of Ubud.

Stayed in January 2025

It was all lovely!

Everything, it was clean, lush, beautiful and the villas amazing. The spa was beautiful, the massages heaven and the therapists were lovely. The two pools were amazing an the team were all helpful and smiley. Thank you team Alena 💫

Stayed in January 2025

WiFi a little slow and needed more lighting in rooms to see when getting ready at night

Breakfast. Spa and bedrooms

Stayed in December 2024

Quite far from Ubud (20 mins) but they run a shuttle service, otherwise all great!

Lovely pool, nice spacious rooms, great breakfast, lovely staff who loved children

Stayed in December 2024

Nothing

Everything

Stayed in January 2025

The only two comments I have, the gym opens at 9 which can be a bit late for some, and the resort is located off road which can be hard to get to.

The experience was wonderful, the staff, everyone of them was helpful and delightful. The rooms had a Balinese feeling, the pools were nice and we had fun and relaxing time. The yoga was one of the best I had!

Stayed in January 2025

The resort is a little oasis in Ubud. Close to Ubud centre, they offer shuttle services for the guests. We also booked a private tour with their driver, Gusti, who was extremely friendly and gave us a lot of information about every place we visited. Great location

Stayed in January 2025

The staff was great. The location is close to Ubud. The swimming pool and rooms were clean.

Stayed in December 2024

One day it was raining and I requested food from the reception to be brought to the room. They said it wasn’t in their policy even though they did it the previous day. When I went to pick up the food there was a group of staff standing around not busy. For extra service simply helping me bring the food in the rain so I didn’t need to leave the children alone in the room would have been 5 star service.

Friendly staff. Nice breakfast. Yoga was beautiful in the morning. Kids love the pool

Stayed in December 2024

Welcoming front desk staff, well organised and willing to help. Making unforgettable memories on the day tours with tour guide Gusti.

Stayed in December 2024

TBH there was nothing that I did not like.

The property is beautiful and close to the Ubud city centre. The rooms are beautifully done with a big balcony facing the pool that adds to the feel. The staff went above and beyond to make sure that we were comfortable. They helped us plan our day tours and booked vintage car, motor bike and other mode of transport that we asked for. The restaurant and spa were great as well. The only issue we had was with the very "loud" and "uncivil" neighbour who played music and conversed loudly (almost seemed like a fight) in their room. We complained at the front desk and quick actions were taken (infact multiple times) to make sure that the issue was resolved. Thanks to the staff for their constant help and support all though our stay.

Stayed in December 2024

Location is too far from the city centre and the shuttle runs only once an hour few times a day. Due to the traffic it takes close to 25 minutes to get to the city

Staff were amazing Breakfast was decent Rooms and pool were pretty good

Stayed in December 2024

The only thing I can think of is that the resort is a bit on the expensive side. For example, a can of coke from the minibar, which cost more than 3.5 euros (incl. tax). I think it's quite a lot of money.

Really, a beautiful resort!! I have never seen such a beautiful and well-maintained resort in Bali. Everywhere you look there are plants and flowers, it's like you're in the middle of the jungle. The villa I stayed in was sublime. Everything was very clean, well maintained, very nice beds and the staff did their best to make you feel at home. The pool was heavenly, very large and during the day it was in the middle of the sunshine. Despite the fact that it was a large resort, you hardly noticed it. Except if you went to breakfast or dinner. Only then did you see how many people were actually staying at the resort.

Stayed in November 2024

nothing to mention

excellent menu great food

Stayed in November 2024

The Alena is a little far from Ubud city centre (25 min drive). They do offer a free shuttle service, but if you want to be in the action, you may want to consider different Accomodations.

The Alena is a stunning property that is a lovely jungle escape from Ubud city center. The staff are so kind and are always there to enhance your stay. The room was very clean and the pools and spa were top tier.

Stayed in December 2024

Nothing, everything was a 10/10 no lie.

This is by far one of the most beautiful Resort that I have stayed at. The Resort is clean, with a very unique feel of the Balinese people. The rooms are spacious and have a modern touch. The amenities like the Spar, jacuzzi and gym are all in superb condition. And the Staff are so welcoming, always ready to lend a helping hand with a smile. Here you are made to feel like absolutely royalty. A special thank you to Mr Gusti, our driver and tour guide, you sir are amazing, thank you for making us feel safe and for thoroughly giving us explanations at every site we’ve visited. We left with so much knowledge about the Balinese people, their culture, religion and way of life. Thanks to you and thanks to the entire Alena Resort team for an amazing stay. Will definitely be coming back!

Stayed in December 2024