Reviews of The Hermitage, A Tribute Portfolio Hotel, Jakarta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jalan Cilacap No.1 Jakarta, 10310 Jakarta, Indonesia
#15 of 540 hotels in Jakarta
Guests' ChoiceReview Score
Based on 159 hotel reviews
9.0Score breakdown
-
Cleanliness
9.5
-
Comfort
9.4
-
Location
8.9
-
Facilities
9.1
-
Staff
9.4
-
Value for money
8.8
-
Free Wifi
8.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 2, 2023
Olaf
United Kingdom4 Reviews9.0“A thoroughly enjoyable experience in a very comfortable hotel”- • Leisure trip
- • Family with young children
- • Executive Terrace Double Room
- • Stayed 3 nights
Beautiful hotel, very attentive staff, breakfast was fabulous, rooms very comfortable
Stayed in January 2023
-
Reviewed: February 9, 2023
Sarah
United Kingdom16 Reviews4 helpful votes9.0“Lovely hotel, would happily stay there again.”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Sky Bar seemed very overpriced.
Lovely, spacious, comfortable room plus a great breakfast.
Stayed in February 2023
-
Reviewed: February 9, 2023
Sarah
United Kingdom16 Reviews4 helpful votes9.0“Lovely hotel with spacious, well-appointed rooms and wonderful staff.”- • Leisure trip
- • Group
- • Executive Terrace Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Sky bar seemed very expensive by Jakarta standards.
Spacious, nicely appointed, spotlessly clean, charming and helpful staff.
Stayed in February 2023
-
Reviewed: January 8, 2023
Iain
United Kingdom37 Reviews2 helpful votes10“Fabulous!”- • Leisure trip
- • Travelers with friends
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The loud DJ music was fun at the rooftop bar, but somewhat incongruous in the swimming pool below (where the speakers are).
Beautiful, 1920’s style hotel in the upmarket Menteng district. Rooms are quiet and very comfortable. Staff are impeccably polite and welcoming. Food is first-class. Rooftop bar was a complete surprise and a great place for cocktails in the evening.
Stayed in January 2023
-
Reviewed: December 26, 2022
Emad
Saudi Arabia21 Reviews2 helpful votes9.0“Comfortable and nice place”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
it's ok
Stayed in December 2022
-
Reviewed: August 20, 2022
Manos
Indonesia102 Reviews76 helpful votes8.0“Good location, homey vibe room, very kind staff”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
due to a series of events, the Hermitage lounge was closed and so was the 1928 restaurant, the rooftop bar and the pool (1/5) therefore our experience was limited to a nice room and (4/5), and an excellent hospitality (5/5) the quality of the food at breakfast did not meet our expectations (2/5)
good location nearby 3 parks, (Suropatti, MENTENG, Situ Lembang), a busy road full of cafes and restaurants (Cikini), just 25 minutes walk from the heart of Jakarta (Selamat Datang), and 2 adjacent major malls (5/5) The service was excellent and obliging (5/5) The room was well appointed with a strong homey feel and we enjoyed the small living area (4/5)
Stayed in August 2022
-
Reviewed: August 9, 2022
Stefan
Netherlands31 Reviews1 helpful vote9.0“nice”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
location. although Jakarta is to big to have a best location
atmosphere
Stayed in August 2022
-
Reviewed: August 8, 2022
Martijn
Netherlands28 Reviews5 helpful votes9.0“Perfect! Enjoy the Indonesian hospitality”- • Leisure trip
- • Solo traveler
- • Executive Terrace Double Room
- • Stayed 6 nights
There was nothing I did not like. My stay is was perfect!
This hotel offers an amazing experience. The staff was excellent providing you help with anything to make your stay memorable. The room was very nice. Also, I appreciated the eye for detail, by offering a nice treat when entering the room for the first time. In short, perfect stay!
Stayed in July 2022
-
Reviewed: August 1, 2022
Natalia
Indonesia20 Reviews1 helpful vote9.0“Very homey hotel in the heart of Jakarta.”- • Business trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hot water took forever to heat up and the bathroom is a little cramped.
Location is great, easy to get to and from anywhere. Very comfortable bed, the room is well sanitized. Staffs are very attentive and helpful. Will stay here again.
Stayed in July 2022
-
Reviewed: May 27, 2022
Lynn
Canada99 Reviews10 helpful votes8.0“Great Location and Welcoming Staff”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
The pool area was not too inviting, only three lounge chairs and otherwise a few tables. The rooftop garden as well was somewhat underwhelming. Looks best in the evening with a nice view of the city.
The customer service was very good. The breakfast has a great selection in buffet style and you could also order from a menu.
Stayed in May 2022
-
Reviewed: January 6, 2025
Blaise
Indonesia46 Reviews6 helpful votes1.0“Double charge, no response, no reply”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything. Once you are charged at property and then they debit your card again online after you leave, this is all you remember.
Nothing. I was double charged. The hotel has not replied to two messages. First one sent 5 days ago.
Stayed in January 2025
-
Reviewed: November 21, 2024
Elizabeth
Malaysia19 Reviews1 helpful vote4.0“Poor value for money.”- • Leisure trip
- • Couple
- • Executive Terrace Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Very poor service. Many broken items throughout the property: usb port in room, ceiling fans in dining room. Even the card payment units were faulty, causing a huge hassle.
Clean room
Stayed in November 2024
-
Reviewed: November 19, 2024
Catherine
Singapore44 Reviews2 helpful votes7.0“A little disappointed”- • Business trip
- • Couple
- • Executive Terrace Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
We could not get wifi in the room more than 5 minutes before it stopped. No help came from the front office after I complained about it. There was a machine, probably a portable air con making an awful lot of noise in the corridor in front of our room. It could not be switched off and was extremely disturbing at night.
Nice large room with balcony
Stayed in November 2024
-
Reviewed: October 10, 2024
Tomnhk
Hong Kong16 Reviews7 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Club Benefit Studio Suite
- • Stayed 1 night
The staff lacked training, the club floor had very limited items during cocktail hour. Hotel feels run down. The room has no windows that can open.
Stayed in August 2024
-
Reviewed: August 28, 2024
Benedikt
Germany2 Reviews7.0“The incident with the construction was bad but the stafff did their best to make up for it.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Noisey construction works on the roof until 2am until complaint.
Stayed in August 2024
-
Reviewed: August 23, 2024
Peter
Singapore158 Reviews14 helpful votes7.0Good- • Business trip
- • Solo traveler
- • Executive Twin Room
- • Stayed 2 nights
I found that the staff are still very friendly but some seem to be quite inexperienced. Probably need a bit more training. The rain shower in my room was spraying all over the place
I like the Hermitage Hotel, the building the atmosphere, location and the rooms. Now it is part of the Marriott Bonvoy Grou which i didnt know. Next time i will book through Bonvoy.
Stayed in August 2024
-
Reviewed: August 9, 2024
Luttiau
France9 Reviews7.0Good- • Leisure trip
- • Couple
- • Executive Terrace Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was not ready for our first evening Noisy neighbour up to us
Friendly staff Rooftop Beautiful building Breakfast
Stayed in August 2024
-
Reviewed: June 21, 2024
Jamaree
Thailand13 Reviews3 helpful votes7.0“Overall my stay was fine and happy to have done such an experience ...”- • Business trip
- • Solo traveler
- • Club Benefit Studio Suite
- • Stayed 6 nights
Value for money, according to my experience it is too expensive. The lobby is very small, practically there is no lobby ... breakfast area is limited and during my stay also very crowded ... The executive lounge offer limited food and mainly Indonesian ...
Staff service and kindness is pretty good, the hotel location is great, easy to get in and get out, it is a small island in the main city centre nearby shopping malls and restaurants. The Hotel style is something very nice ... it can be considered a good experience, well maintained.
Stayed in May 2024
-
Reviewed: May 15, 2024
Mohammad
Saudi Arabia48 Reviews10 helpful votes5.0“My uncomfortable stay in Hermitage hotel”- • Leisure trip
- • Solo traveler
- • Executive Terrace Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast is totally trrible not varieties were offered except minor, on top of that the hotel doesnot have a lobby to invite your guest for a coffee
I thought that the amount of money when i book was valued but unfortunately surrprised by the facilities location - Location is not comfortable
Stayed in May 2024
-
Reviewed: October 24, 2023
Mohammad
Saudi Arabia48 Reviews10 helpful votes7.0“My stay experience in Hermitage Hotel Jakarta”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Some of the property facilities such as baths need to be modified to include banio for bathing and improve the breafast varieties
The cleanliness of the property and the kindness of the staffs
Stayed in October 2023
-
Reviewed: September 18, 2022
Dirk
Netherlands27 Reviews6.0Pleasant- • Business trip
- • Family with young children
- • Executive Terrace Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Waiting staff was not consistent nor fast, amenities like TV, shower, electric outlet in need of serious update
Excellent decor
Stayed in September 2022
-
Reviewed: March 29, 2025
Regina
Estonia5 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Deluxe Terrace Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 10, 2025
Geoffrey
Indonesia3 Reviews10Exceptional- • Leisure trip
- • Couple
- • Executive Terrace Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 7, 2025
Andhika
Indonesia25 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Club Benefit Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2025
Guests also reviewed these properties:
-
Hotel Villa MonteCıralı, Turkey
-
Hampton Inn WestColumbus, US
-
Baymont by Wyndham Hinesville Fort Stewart AreaHinesville, US
-
Hotel Empire in ShinjukuTokyo, Japan
-
Appusone Sapphire HotelVadodara, India
-
B&B CasanovaVerona, Italy
-
Avgerinos HotelKambos, Greece
-
The Icon Residences by PhilrentalManila, Philippines
