The only thing that can be improved is the dinner/restaurant options. It was expensive and taste wise can be improved too.

This property was one of our best stays. It was a great experience with a lot of amazing things. One of the biggest properties I have ever been at and also one of the most amazing. It is exactly as you see in the photos. The staff are amazing and helpful. They meet your needs at all times. The pool and beach were fantastic. Our own room was huge, clean and up to high standards. We had our own pool access from the room, which was very beautiful. The breakfast buffet was super great, nothing I have ever seen before. It had everything, a lot of options and choices. It tasted great too.

Stayed in July 2024

Breakfast was delicious and the view was fantastic!

Stayed in July 2024

The beach grill restaurant is slow. We spent an hour waiting for our food.

The staff there were really warm. They try to make the best experience for us.

Stayed in July 2024

Whilst the hotel rooms are huge and very comfortable, I did feel they are outdated especially when we are paying £600 a night The rooms decor is fine as it’s more traditional, but amenities are old, tvs don’t have streaming or connectivity ability which makes them unusable unless you want to watch the international news. Huge number of light switches made it complicated to turn off lights! And the rooms needed some general renovation (sinks had cracks, walls had been badly patched up with plaster, floorboards in our shower for example wobbled and made it difficult to use. WiFi was poor throughout the hotel, with little to no access at pool and beachside constantly. The beds by the pool are also very outdated and worn, they need updating. Generally food was very good - but again the pool and beach restaurant was poor. They do not list all ingredients on the menu, so several times food turned up with other items when I specifically asked if they came any different (such as nuts as I am allergic). It took a long time and turned up being inedible as they had not stated on menus nor when asked there was nuts. The food was returned and taken off the bill but it was a faff. Other restaurants were well staffed, food beautiful and also many options!

Hotel and grounds are beautifully decorated and well kept. The staff were really welcoming and friendly and could never do enough for you, particularly at Bejana restaurant. Breakfast is brilliant and the grounds are beautiful!

Stayed in July 2024

Nothing highly recommend

After an awful experience in the sofitel got stolen and threatened u can read a detailed review in TripAdvisor i ileft even though i have 6 remaining night i left to ritz carlton Everything from check in to check out all the staff were amazing and helpful specially Mr Ale from head management sorry if i spell it wrong take a good care of me and always asking about my stay i extended my stay from 6 night to 14 night the room was spacious and spotless clean the resort was amazing i spend all the time in the resort.

Stayed in May 2024

None

Everything from a to z.

Stayed in June 2024

Everything was perfect! Great facilities and amazing staff, very responsive, friendly and accommodating

Stayed in June 2024

-despite the quality of the service I found it too expensive in some extras likewise the shuttle service from airport, bag delivery to my next hotel and massages which were 4-5 times higher compared to what other 5stars resorts offer.

-Clean & well maintained -Spacious rooms, very well equipped -amazing and responsive staff -vast variety of food options -amazing breakfast

Stayed in June 2024

The way of transporting in the hotel is not good,you need to ask for a buggie every time you want to go

The lobby of the hotel is amazing and the staff are more friendly.they escort you abd guide you to the place you want to go.the breakfast is super amazing ,variety of food ,dishes.the suite is clean and with good view

Stayed in June 2024

No complaints

Fantastic spread of different foods and fruits

Stayed in June 2024

- The staff was great. - The food was great. - The environment was great. - The facilities were great. - Also as a family the are a lot of things to do so super child friendly. Also at the kids club is awesome!

Stayed in June 2024

N.thing 💋

Everything ❤️

Stayed in May 2024

Incredible room with direct access to swim in the semi-private lagoon. Spacious room and well provisioned with luxury products

Stayed in May 2024

The kidz play area was abit small

Amazing grounds and very attentive staff

Stayed in May 2024

Great

Stayed in May 2024

The location is a bit out with little access to outside restaurants. But the Ritz arranged for a taxi which made that issue go away

We loved how all the staff were so warm and welcoming. From the check in process until we left everything was taken care off. When we faced an issue it was readily dealt with and the hospitality exceeded our expectation

Stayed in May 2024

Nothing

We love the staff the was overly caring, kind, and comforting. Our experience with the resort was exceptional becuase of what the staff did to make our stay comfortable. From cleanliness of our room, serving our food, helping us out with transportation in the hotel, and the complementary photo shoot they offered. The experience would not be satisfying without a great crew. We are so thankful for staying the the Ritz

Stayed in May 2024

Japanese restaurant was closed during our stay. I could not claim my Marriott Bonvoy points because I booked my stay through booking.com

Exceptionally friendly staff. Flexible and accommodating. They went above and beyond to make us feel at home.

Stayed in May 2024

The beach is terrible. We picked the hotel because my mum wanted to be on the beach and we never went to the sea. It’s not hotel’s fault, they have staff cleaning the beach daily yet there is so much garbage and seaweed we didn’t swim in the sea.

The staff is all very helpful and charming. The food is great, good choice for breakfast, rooms are huge and the housekeeping staff is fantastic.

Stayed in May 2024

Nothing

From the moment we arrived until departure, the staff exceeded expectations." "Exceptional customer service, with a commitment to making our stay comfortable. Impeccable Cleanliness and Maintenance: "Rooms were spotless, and the facilities were well-maintained." "The hotel's cleanliness surpassed my expectations." Comfortable Accommodations: "Beds were exceptionally comfortable." "Rooms were spacious, well-appointed, and equipped with all necessary amenities." Ideal Location: "Perfectly situated in the heart of the city, providing easy access to attractions." "Scenic views and proximity to local landmarks made our stay unforgettable." High-Quality Dining Options: "The hotel restaurant offered delicious meals with a diverse menu." "Prompt room service and food that surpassed our expectations." Efficient Check-In/Check-Out: "Check-in was smooth, thanks to friendly and efficient staff. " "Check-out was quick and hassle-free." Excellent Facilities: "Top-notch pool and spa facilities." "The fitness center featured modern equipment and was well-maintained." Attention to Detail: "Small touches, like fresh flowers in the room, made our stay extra special." "The hotel demonstrated meticulous attention to detail throughout." Responsive Management: "Management promptly addressed any concerns we had." "The hotel's management team is clearly dedicated to ensuring guest satisfaction." Value for Money: "The quality of service and amenities justified the cost." "Great value for the price paid, exceeding our expectations." Special thanks to Sugandi, Baskara at the Butler service, Yuli and Tara at the SPA, Dina at the Breeze Tapas and lounge, Hendra and Artha at Senses breakfast spot, Apri and Adda at Lounge and Bar. Love all the staff but these are the extraordinary

Stayed in April 2024

This was the most AMAZING stay I have ever had and I have traveled all over the world. They surprised us by decorating our room for our anniversary, how kind! :) the workers even remembered our names, and the food at every restaurant was so good! We will for sure be back!

Stayed in April 2024

Too long to check in late at night

Stayed in March 2024

The staff always greeted us with warm smiles! The service was out of this world.

Stayed in April 2024

MAYBE A POOL TABLE WOULD HAVE BEEN GOOD

POOL, BREAKFAST, SERVICE, LAGOON POOL

Stayed in April 2024

Nothing. Wish we could have stayed longer.

The room was better than I expected and the staff were the best service I have ever had. I never felt like I was an important guest as much as you made us feel. Especially when my daughter hurt her ankle you checked in on her several times and even sent her some complimentary dessert to make her feel better.

Stayed in March 2024