Nothing

Excellent location, facilities and staff. Gym is the best I’ve ever seen at a resort hotel.

Stayed in August 2024

I little bit expensive whilst you are there

Beautiful location Hotel had all the facilities we needed Staff were amazing

Stayed in August 2024

Buffet breakfast was amazing. Bed like a cloud.

Stayed in August 2024

None.

Friendly staffs, warm welcoming. Every staffs always put a smile on their face and super helpful. Peaceful and quiet.

Stayed in July 2024

Helpful staff, perfect pool, everything was great!

Stayed in August 2024

Something they couldn't avoid but the renovations were noisy in the smaller pool area. But very minor.

Huge complex which is great for kids with a lot of families choosing this hotel. Loads of acivities, including a kids club for them and 3 diffeent pools to choose from so plenty of space. The breakfasts were amazing - best i've ever had with so many options - amazing fresh juices, smoothy bowls ,fruits, fresh bakery not to mention all the cooked options. There is a walkway right on the beach so you wonder down and eat ot a number of different restaurants on the beach. Close to the Bali collective where you can swing down for some shopping or cheaper meals. -5-10min walk. Nusa Dua if you're looking for a quieter more relaxing option with the family is a great location for part of your Bali trip. We did 5 nights and Nusa Dua and the same at Seminayk which we really enjoyed. Will definitely be back to the Westin hotel for our next family holiday.

Stayed in July 2024

The room I stayed in was pretty old and requires renovation

Service is on the perfect level

Stayed in July 2024

There are not enough handrails in the swimming pool for people to get in and out of the pool. The adult pool are generally too deep for average swimmers.

breakfast variety

Stayed in June 2024

Lots to do and places to eat and prices reasonable

Stayed in July 2024

-

Location, beautiful resort immersed in greenery and amazing beach

Stayed in July 2024

Swimming pool, the room

Stayed in July 2024

Two things really became an issue over time: the first was the price of food and drinks. Breakfast in particular was absolutely ridiculous (the equivalent of more than $30 AUD per person). However the Westin was not out of step with the rest of the Nusa Dua resorts here. Everything in Nusa Dua costs more than elsewhere on Bali. The second thing was what marred my stay and had me ready to leave by day 5: there were not enough gluten free options. I had been told the resort would cater to my dietary needs but they did not. Catering to my needs meant pointing out the items marked as GF on the menu, which were extremely few. Things that should’ve easily been GF were not e.g. satay, nachos. All in all, we enjoyed our stay but I wouldn’t stay at the Westin for more than three days next time because of the food options and prices.

The best parts of our stay at the Westin were the room (two bedroom suite), the location and the friendly, attentive staff. The kids also enjoyed the ping pong and billiard tables. The free bike use was a bonus and there were plenty of places to eat on site. We walked / rode a few times to Bali Collection and along the beach. Nusa Dua has a better climate than Kuta. Less sticky.

Stayed in July 2024

N/A

The staff were incredibly helpful. The facilities great, we spent most time by the pool but the beach area was also great. The breakfast had great options and all delivered. The room was spacious and the AC worked very well. The hotel is next to other hotels and you can walk on the beach path and have dinner / drinks at other hotels.

Stayed in July 2024

The payment system wouldn’t take our cards that were debit credit cards so we couldn’t charge to our rooms

Rooms breakfast staff and facilities were good

Stayed in July 2024

the view, facilities is superb and kids friendly! would recommend for family staycation. breakfast with halal food. Im from Malaysia

Stayed in July 2024

Restaurant closes early

Big and spacious

Stayed in June 2024

The rooms require a complete revamp and the furniture is very old. There were red ants in the rooms and especially in the bathrooms.

The property is lovely and has a lot to offer for a family vacation. The location and food at the hotel was also very good.

Stayed in June 2024

Prices were a little high compared to pre-covid prices to our previous visit to Bali although it's understood this could be due to inflation and Bali tax increases.

The entire personell that work at westin resort were very accommodating, and fulfilled all of our needs. Exceptional service, super clean hotel room and luxurious.

Stayed in July 2024

It is near the beach where there is a pavement to run on. The gym is well-equipped.

Stayed in June 2024

Staff in kids spa. They really nice, specially Mba Ayu. Thank you for always mentioning my kid's name. The beach is good for kids because the wave was slow, not like wave at jimbaran beach. All staff were really helpful, the room great.

Stayed in June 2024

The music around the pool area wasn't very relaxing it was very repetitive and boring and didn't really suit a pool vibe Also the wait staff at the Ikan restaurant although very lovely were often slow at taking drinks orders etc

Almost everything fantastic staff location and good atmosphere.

Stayed in June 2024

The air conditioners in the room didn't work as well. And noticed there are white particles floating inside the swimming pool with my googles on.

The staff are extremely friendly. Love the breakfast buffet spread and the hotel is just beside the beach.

Stayed in June 2024

A variety of pools. Great beach. Awesome, very friendly staff, always prompt and ready to help. Great breakfast spread. Great property overall.

Stayed in June 2024

Nothing

Loved everything perfect for all of our family

Stayed in May 2024

Food handlers at pool - very difficult to get them to place order for Gluten Free diet needs. Day 1 - food came with egg the we empathized NO egg Day 2 - we wanted pizza from Prego and GF meal options, waited 20 mins they still can’t revert. Using my own mobile & call main line to put to the restaurant, placed my own order in last than 5 mins! 2 out of 5 got food poisoning from breakfast that we are sure from the watermelon juice or fruits. As we took from the same batch at the same time. Wasted 1 morning cos 1 diarrhea & 1 vomiting, call for help & doctor came, diagnosed, gave mediation, 1 managed to recover by 3pm, while the other took 2 days to recover. So all have to stay in hotel and can’t go anywhere.. no apology nor assistance for simple food like porridge etc We have to make our own initiative to order, explain why simple plain white rice porridge is needed.. While the other 3 got a discount from the Japanese restaurant cos we also dined there the night before and they were notified.

Beach front, easy access to sea sports

Stayed in June 2024