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  5. Reviews of Four Points by Sheraton Bali, Ungasan

Reviews of Four Points by Sheraton Bali, Ungasan This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan Raya Uluwatu, Banjar Giri Dharma Ungasan, Kuta Selatan, 80364 Jimbaran, Indonesia

#47 of 65 hotels in Jimbaran

Guests' Choice

Review Score

Based on 182 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.0

  • Facilities

    8.0

  • Staff

    9.2

  • Value for money

    8.0

  • Free Wifi

    9.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 17, 2023

    10
    We had a great stay !!! ❤️
    • Leisure trip
    • Couple
    • Larger Guest room, 2 Twin/Single Bed(s), Bay view, Balcony with Extra Exclusive Access
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    Breakfast was excellent . It caters for everyone’s different taste as there are so much to choose from

    Stayed in August 2023

  • Reviewed: August 30, 2023

    6.0
    Great views and close to airport for a late stepping stone to places in the South. Nice staff.
    • Leisure trip
    • Solo traveler
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioning was good but a little rattlely when it came time for sleeping.. Facilities a bit dated and in need of a little TLC.

    Nice and pleasant western type hotel run by lovely staff. Only booked in for one night.as in transit from flying in late to heading out the next day. Great views and very close to the Cultural park with the huge statue/ shine in it that can be easily seen from the hotel.

    Stayed in August 2023

  • Reviewed: June 6, 2023

    10
    excellent location :)
    • Leisure trip
    • Solo traveler
    • Larger Guest room, 2 Twin/Single Bed(s), Bay view, Balcony with Extra Exclusive Access
    • Stayed 1 night
    • Submitted from a mobile device

    view

    Stayed in June 2023

  • Reviewed: May 23, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 2 nights

    Room size

    Stayed in April 2023

  • Reviewed: May 21, 2023

    10
    Best hotel in the town
    • Leisure trip
    • Family with young children
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect

    Stayed in May 2023

  • Reviewed: May 20, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin/Single Beds, Courtyard View, Guest Room with Extra Exclusive Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Bit dated

    Beautiful staff

    Stayed in April 2023

  • Reviewed: April 25, 2023

    10
    Going to definitely stay here on my next trip to Bali.
    • Leisure trip
    • Travelers with friends
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 7 nights
    • Submitted from a mobile device

    -

    1. Rooms 2. View 3. Service

    Stayed in April 2023

  • Reviewed: April 24, 2023

    1.0
    Terrifying
    • Leisure trip
    • Solo traveler
    • 1 King Bed, Courtyard View, Guest Room with Extra Exclusive Access
    • Stayed 1 night
    • Submitted from a mobile device

    I was travelling alone, and in the middle of the night two men came into my room. I started screaming and they ran out. Then 10 minutes later I hear the door open again. I ran to it and it was a male member of hotel staff. They had double booked the room and were opening the room to see if it was occupied. I was so terrified I couldn’t sleep.

    Not much.

    Stayed in April 2023

  • Reviewed: March 11, 2023

    6.0
    reasonable hotel, but a bit pricey.
    • Leisure trip
    • Couple
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 3 nights
    • Submitted from a mobile device

    couldn’t figure out the air con, it was really cold. bike parking was far away from the entrance, location meant you needed a bike to get anywhere really, we had one so it wasn’t such a problem, but there isn’t much around. pricey with these things considered.

    room was really nice, food was good.

    Stayed in March 2023

  • Reviewed: February 12, 2023

    6.0
    It was good
    • Leisure trip
    • Solo traveler
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 8 nights
    • Submitted from a mobile device

    The location is terrible

    The front desk staff, especially Budi was very sincere in his service. The rest of the hotel staffs were equally polite too

    Stayed in February 2023

  • Reviewed: January 24, 2023

    6.0
    Not worth for the price and the brand name
    • Leisure trip
    • Group
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom was mouldy. The entire floor of the apartment kept getting really wet and slippery, which made me trip over a few times. We called the staff but their only solution was mopping, which made the floor wetter. The power went off a few times per day, and the air conditioner kept breaking.

    The staff was friendly and the restaurant was good.

    Stayed in January 2023

  • Reviewed: January 12, 2023

    10
    the staff was very friendly helpful especially Mas Budi excellent best staff service Appreciated and thank you so much y
    • Leisure trip
    • Couple
    • Larger Guest room, 1 King, Bay view, Pool access, Balcony with Extra Exclusive Access
    • Stayed 4 nights
    • Submitted from a mobile device

    NIL

    everything was beautiful lovely stay

    Stayed in January 2023

  • Reviewed: January 5, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 6 nights
    • Submitted from a mobile device

    very hummid, unprofessional staff

    nothing

    Stayed in January 2023

  • Reviewed: January 4, 2023

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Larger Guest room, 2 Twin/Single Bed(s), Bay view, Balcony with Extra Exclusive Access
    • Stayed 14 nights
    • Submitted from a mobile device

    Didn't like the hotel. The rooms are in need of refurbishment as are the sheets and towels. The staff is friendly. But I had to turn to them too often - a safe with a dead battery, a refrigerator with a non-closing door, bedding with stains, towels also stained, gray, in tatters and for 2 adults and 1 child 3.5 years old they gave 2 large, 1 small, 1 for legs. There is no drying line, even a bathing suit has nowhere to dry. We also had to ask for a table on the balcony. Well, the main thing - if you turn off the air conditioner and open the door to the balcony, then because of the very cold floor, the entire floor in the room becomes wet. First time I see this. At the same time, there is so much water that it is poured into slippers. We even bought a rag and wiped it ourselves several times, but after 15 minutes it was covered in water again. The reviews wrote that it happens on the lower floors in this hotel, but we lived on the 8th floor out of 9. It went away after 4-5 days.

    delicious breakfasts, 2 excellent pools, well-groomed territory.

    Stayed in January 2023

  • Reviewed: January 4, 2023

    6.0
    Functional Meeting Hotel No Worthy Facilities
    • Leisure trip
    • Solo traveler
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is tired. Towels were old and needs replacing. The glass door of my shower could not close properly causing water all over the bathroom floor. Location is only good if you're NOT heading towards Uluwatu beaches. If you're without your own car, jt's difficult to get a rideshare.

    The staff were gracious although seemed inexperienced. They were always helpful.

    Stayed in December 2022

  • Reviewed: January 4, 2023

    2.0
    Do not stay here!
    • Leisure trip
    • Couple
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 6 nights
    • Submitted from a mobile device

    - staff speak english very poorly - dirty bed sheets; asked twice to change them, still got dirty ones - dirty towels - smell of mold - very humid room, floor gets slippery, clothes get wet - bad room service, arrives late - restaurant service very slow - pool service terrible; you ask for a drink, they forget about it - old property - untrained staff - had to show one of them how to use the POS

    almost nothing

    Stayed in January 2023

  • Reviewed: November 3, 2022

    5.0
    Disappointing for the price.
    • Leisure trip
    • Couple
    • 1 King Bed, Courtyard View, Guest Room with Extra Exclusive Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Room smelled terribly of mould and we both felt sick after staying in the room. We had to keep the air-conditioning off and the balcony doors open just to stay in the room. The bathrooms have been designed for looks and not functionality. The parking for motorcycles is at least 100m from the entrance. While this is a pretty minor gripe it's annoying when carrying lots of items or when it's raining.

    Great breakfast and incredible view from the room.

    Stayed in October 2022

  • Reviewed: October 30, 2022

    4.0
    below expectations for a sheraton hotel
    • Leisure trip
    • Couple
    • Larger Guest room, 2 Twin/Single Bed(s), Bay view, Balcony with Extra Exclusive Access
    • Stayed 4 nights
    • Submitted from a mobile device

    on the first night we turned the ac off and the floors became extremely wet. when we contacted the front desk, it took more than 30 minutes for them to get back to us. when they did they said they will change our room, however told us that the floors may become wet here also. we therefore decided to wait until the morning to speak to the manager. when we did, the manager explained that on the lower floors condensation is bad and said she will change us to a higher floor where there will be no condensation. she was very apologetic. however, this problem has never happened in any other hotel i have stayed at. when we did change rooms, the floor was dirty with black splodges in the bathroom. Sari the manager did make up for the issues by offering us two massages.

    big room although beds are all twin beds view from the restaurant Sari the manager is helpful doormen very pleasant and security only a 15-20 minute drive to most locations in uluwatu

    Stayed in October 2022

  • Reviewed: September 7, 2022

    1.0
    unsatisfied.
    • Leisure trip
    • Couple
    • Larger Guest room, 1 King, Bay view, Balcony with Extra Exclusive Access
    • Stayed 1 night

    went to check in at check in time and the receptionist said it would be an hour and a half wait ??? hotel is weird location, not as it seems in photo..

    ordered breakfast first thing, after an hour and a half i called to check and theyd forgotten it.... the food was awful when it arrived.

    Stayed in August 2022

  • Reviewed: June 26, 2022

    3.0
    Overpriced, much better places to stay close by.
    • Leisure trip
    • Solo traveler
    • Twin/Single Beds, Courtyard View, Guest Room with Extra Exclusive Access
    • Stayed 1 night
    • Submitted from a mobile device

    lack of communication no reward for loyalty drains smelt windows didn’t open floors/walls let noise through so hard to sleep noisy location by the road food was not very nice

    the pool water every day

    Stayed in June 2022

  • Reviewed: June 15, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Larger Guest room, 1 King, Bay view, Pool access, Balcony with Extra Exclusive Access
    • Stayed 4 nights
    • Submitted from a mobile device

    The fact I had to tell 2 members of staff our room smelt horrific due too a damp problem and nothing was done is unacceptable.

    The staff at the canteen were excellent

    Stayed in June 2022

  • Reviewed: June 5, 2022

    6.0
    I stay due to location, now I understand why the reference picture it's all rendered
    • Leisure trip
    • Couple
    • Larger Guest room, 1 King, Bay view, Pool access, Balcony with Extra Exclusive Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel looks not properly maintained, the AC in the room cannot be adjusted although it's already turned off still freezing, found blood stained on the pillow case, towels supplies inconsistent, rain shower no pressure and the shower slow drain cause flood in the bathroom

    Preferred location if you want to explore Uluwatu area

    Stayed in June 2022

  • Reviewed: May 22, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin/Single Beds, Courtyard View, Guest Room with Extra Exclusive Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Only 1 tiny little thing, the lemon spray in the lifts, it was very overpowering.

    A truly beautiful place to stay! The views were magnificent! Food was delicious. Staff were fantastic.

    Stayed in May 2022

  • Reviewed: May 7, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Larger Guest room, 2 Twin/Single Bed(s), Bay view, Balcony with Extra Exclusive Access
    • Stayed 5 nights
    • Submitted from a mobile device

    Worst hotel at Bali

    Stayed in May 2022

Showing 76 - 100

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